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  • NGI DE:Helpdesk
    ...ced by the NGI-DE Support Portal. It will be reachable via the URL https://helpdesk.ngi-de.eu/.
    653 bytes (103 words) - 13:09, 22 June 2010
  • NGI AEGIS:Helpdesk
    = Helpdesk = ...d instance of GGUS for NGI_AEGIS helpdesk will be available soon at http://helpdesk.aegis.rs/.
    254 bytes (37 words) - 12:40, 31 May 2010
  • GGUS:Helpdesk (GGUS) FAQ
    |Unit= Helpdesk (GGUS)
    1 KB (180 words) - 14:17, 29 November 2019
  • 2019-bidding/helpdesk-system
    23 bytes (2 words) - 17:53, 20 November 2019
  • EGI Core activities:2015-bidding Helpdesk service
    * Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 15:20, 6 June 2016
  • EGI Core activities:2015-bidding Helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (310 words) - 15:20, 6 June 2016
  • 2015-bidding/helpdesk service
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk service]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2015-bidding/helpdesk support
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk support]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2016-bidding/helpdesk service
    *Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 17:33, 20 October 2016
  • 2016-bidding/helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (316 words) - 17:44, 19 October 2016
  • URN Registry:aai.egi.eu:helpdesk
    == urn:mace:egi.eu:aai.egi.eu:helpdesk == This entitlement value is required to access the [https://helpdesk.egi.eu EGI helpdesk (GGUS)].
    392 bytes (56 words) - 04:29, 21 February 2018
  • 2019-bidding/helpdesk-human-support
    23 bytes (2 words) - 17:53, 20 November 2019
  • EGI Core activities:2013-bidding Incident management helpdesk
    * Service name: Incident Management Helpdesk (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (524 words) - 15:45, 6 June 2016
  • 2013-bidding/Incident management helpdesk
    #REDIRECT [[EGI Core activities:2013-bidding Incident management helpdesk]]
    75 bytes (8 words) - 15:45, 6 June 2016

Page text matches

  • NGI AEGIS:Main Page
    * [[NGI_AEGIS:Helpdesk|NGI_AEGIS:Helpdesk]] ; Helpdesk : ([[GGUS|global]]) http://www.ggus.eu/
    733 bytes (109 words) - 14:44, 1 June 2010
  • URN Registry:aai.egi.eu:helpdesk
    == urn:mace:egi.eu:aai.egi.eu:helpdesk == This entitlement value is required to access the [https://helpdesk.egi.eu EGI helpdesk (GGUS)].
    392 bytes (56 words) - 04:29, 21 February 2018
  • GGUS:NGI DE FAQ
    |purpose= The aim of NGI_DE helpdesk is to deal with all kind of issues related to operations of grid sites in G |documentation= Helpdesk https://helpdesk.ngi-de.eu/
    958 bytes (157 words) - 13:55, 29 March 2011
  • NGI AEGIS:Helpdesk
    = Helpdesk = ...d instance of GGUS for NGI_AEGIS helpdesk will be available soon at http://helpdesk.aegis.rs/.
    254 bytes (37 words) - 12:40, 31 May 2010
  • URN Registry:aai.egi.eu
    |<tt>[[URN Registry:aai.egi.eu:helpdesk|urn:mace:egi.eu:aai.egi.eu:helpdesk]]</tt> |eduPersonEntitlement value for access to the [https://helpdesk.egi.eu EGI helpdesk]
    634 bytes (104 words) - 04:30, 21 February 2018
  • NGI DE:Main Page
    * [[NGI DE:Helpdesk|NGI-DE:Helpdesk]] ; Helpdesk : ([[GGUS|global]]) http://www.ggus.eu/ , (regional) https://helpdesk.ngi-de.eu/
    996 bytes (138 words) - 08:36, 25 October 2012
  • GGUS:ROC CERN FAQ
    |documentation= CERN local helpdesk: https://cern.service-now.com/service-portal/ ...RN local helpdesk. Tickets can also be opened directly into the CERN local helpdesk.
    941 bytes (141 words) - 12:23, 27 May 2011
  • 2015-bidding/helpdesk service
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk service]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2015-bidding/helpdesk support
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk support]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2013-bidding/Incident management helpdesk
    #REDIRECT [[EGI Core activities:2013-bidding Incident management helpdesk]]
    75 bytes (8 words) - 15:45, 6 June 2016
  • GGUS:ROC Russia FAQ
    |responsible= For Issues regarding the Helpdesk please contact ROC RU Support team – Valeriy Kirichenko |assigned by= Users from local helpdesk and GGUS; VO admins, VO shifts, CCOD, ROD,
    818 bytes (125 words) - 11:32, 28 March 2011
  • EGI-InSPIRE:MS108 GGUS
    |O_Task_name = Helpdesk system ...t system, some have their own national ticket ticket or are using the xGUS helpdesk template.
    2 KB (313 words) - 16:07, 6 January 2015
  • GGUS:GGUS FAQ
    #REDIRECT [[GGUS:Helpdesk (GGUS) FAQ]]
    38 bytes (5 words) - 13:41, 29 November 2019
  • Regionalized Operations Portal use cases
    * the use of a different helpdesk for local sites . (3) * Regional helpdesk system
    2 KB (315 words) - 14:21, 28 April 2015
  • URN Registry:res
    |<tt>[[URN Registry:res.helpdesk|urn:mace:egi.eu:res:helpdesk]]</tt> |eduPersonEntitlement value for access to the [https://helpdesk.egi.eu EGI helpdesk]
    619 bytes (96 words) - 16:09, 17 September 2019
  • EGI Core activities:2015-bidding Helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (310 words) - 15:20, 6 June 2016
  • EGI-InSPIRE:Tasks and services
    '''Task 6: Helpdesk Infrastructure''' ::O-E-6 Helpdesk (Core Grid Services/Core Technical Grid Services/Incident Management Tool)
    3 KB (340 words) - 16:16, 6 January 2015
  • 2016-bidding/helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (316 words) - 17:44, 19 October 2016
  • GGUS:NGI GE FAQ
    |assigned by=GGUS tickets assigned to NGI_GE helpdesk. |solved by=Tickets are typically solved at NGI_GE helpdesk.
    657 bytes (107 words) - 15:26, 30 March 2011
  • GGUS:NGI AEGIS FAQ
    ...he GGUS ticketing system, or through the NGI Helpdesk available at: http://helpdesk.aegis.rs/. ...ed by= Tickets are solved within the [http://helpdesk.aegis.rs/ NGI_AEGIS Helpdesk], and all changes are synchronized with original GGUS tickets.
    1 KB (164 words) - 08:29, 5 April 2011
  • EGI Core activities:2015-bidding Helpdesk service
    * Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 15:20, 6 June 2016
  • NGI International Task Review MS124 Georgia
    | HelpdeskInfrastructure_Assessment = NGI-GE helpdesk is active. | SupportTeams_Assessment = NGI-GE helpdesk is active.
    2 KB (199 words) - 12:06, 23 February 2013
  • 2016-bidding/helpdesk service
    *Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 17:33, 20 October 2016
  • EGI-InSPIRE:WP4 Operations
    * the provisioning of the EGI Helpdesk infrastructure, integrated with national instances, to coordinate activity ...support teams within the infrastructure that once integrated with the EGI Helpdesk will respond to user and site support issues;
    1 KB (186 words) - 19:36, 24 December 2014
  • EGI Core activities:2013-bidding Incident management helpdesk
    * Service name: Incident Management Helpdesk (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (524 words) - 15:45, 6 June 2016
  • EGI Core activities:2013-bidding 1st level support
    ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    1 KB (217 words) - 15:45, 6 June 2016
  • NGI International Task Review MS124 Hungary
    | HelpdeskInfrastructure_Assessment = Helpdesk works through the GGUS. | SupportTeams_Assessment = Helpdesk works through the GGUS.
    2 KB (207 words) - 17:20, 28 February 2013
  • Documentation Contacts
    '''Ticket:''' submit a ticket to the "Operations" Support Unit in the EGI Helpdesk
    260 bytes (36 words) - 11:11, 14 May 2013
  • GGUS:VOs
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    827 bytes (124 words) - 09:38, 2 February 2021
  • Regionalized GGUS use cases
    ...ites have to be inserted by hand in the helpdesk configuration. A regional helpdesk should be able to be configured with a regionalized GOCDB in order to autom
    1 KB (232 words) - 14:21, 28 April 2015
  • GGUS:Type Of Issue Values
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    1 KB (140 words) - 14:58, 20 August 2015
  • EGI Core activities:Bidding
    *[[2016-bidding/helpdesk service|Helpdesk (GGUS)]] *[[2016-bidding/helpdesk support|Helpdesk human support]]
    7 KB (868 words) - 09:54, 24 June 2021
  • NGI DE CH Operations Center:NGI DE CH Operations Center
    [https://helpdesk.ngi-de.eu/ Helpdesk / 1st line support] [https://helpdesk.ngi-de.eu/ Helpdesk]
    3 KB (390 words) - 18:39, 25 November 2014
  • Support
    <big>'''EGI Helpdesk''' </big> *Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
    4 KB (538 words) - 14:57, 22 September 2021
  • GGUS
    GGUS is the central helpdesk provides a single interface for EGI support. | http://helpdesk.egi.eu/<br>
    3 KB (434 words) - 08:55, 24 January 2022
  • EGI Core activities:2013-bidding 2nd level support (core platform)
    ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (294 words) - 15:35, 6 June 2016
  • NGI International Task Review MS109 Serbia
    ...hieved through the dedicated mailing lists and newly established NGI_AEGIS Helpdesk. ...Helpdesk was recently introduced (NGI_AEGIS Helpdesk). Interface with GGUS helpdesk is provided.
    5 KB (741 words) - 18:55, 19 December 2012
  • EGI-InSPIRE:Sa1 2013-12-24
    =SA1.6 Helpdesk=
    887 bytes (118 words) - 18:31, 6 January 2015
  • NGI International Task Review MS109 Macedonia
    | US_HS_Consultancy_HowToImprove = When national helpdesk is deployed, this will be the preffered way of consultancy. | OS_IS_Helpdesk_Assessment = No national helpdesk deployed yet. All users use GGUS directly.
    4 KB (549 words) - 19:11, 19 December 2012
  • EGI-InSPIRE:Plan 2012 SA1.6
    ...unit in GGUS. To enable this, a separate helpdesk instance, the Technology Helpdesk has been created. ...acking systems. For EMI, support units have been created in the Technology Helpdesk on the level of the product teams or on the level of specific components. A
    5 KB (828 words) - 20:33, 24 December 2014
  • EGI Core activities:2013-bidding 2nd level support (community platform)
    ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (320 words) - 15:37, 6 June 2016
  • GGUS:Web Service Field Mapping
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    871 bytes (134 words) - 08:30, 28 June 2013
  • EGI-InSPIRE:Sa1 2014-04-29
    =SA1.6 Helpdesk=
    1,000 bytes (132 words) - 18:36, 6 January 2015
  • EGI-InSPIRE:SA1.6-QR4
    ...ued aqnd resulted in a few refinements and modifications of the technology helpdesk. The main effort was spend in defining and implementing the the software pr The next quarter will see the first major live test of the technology helpdesk with the EMI-1 release.
    4 KB (627 words) - 19:08, 6 January 2015
  • GGUS:EDUPERT FAQ
    |Helpdesk=Operations
    914 bytes (139 words) - 14:41, 4 February 2014
  • NGI International Task Review MS124 France
    | HelpdeskInfrastructure_Assessment = Using the EGI helpdesk system ...astructure_HowToImprove = continue the assess the importance of a national helpdesk
    3 KB (390 words) - 17:08, 18 February 2013
  • EGI-InSPIRE:Sa1 2014-01-07
    =SA1.6 Helpdesk=
    1 KB (149 words) - 18:31, 6 January 2015
  • GGUS:WLCG MoU Values
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    1,022 bytes (150 words) - 11:25, 10 November 2017
  • EGI-InSPIRE:SA1 slots for EGI Technical Forum
    * Roadmap for the EGI helpdesk and NGI support teams, coord Gergely Sipos ...GI User Support services which is NA3) to SN: replaces Roadmap for the EGI helpdesk and NGI support teams, more time needed===
    3 KB (464 words) - 16:20, 6 January 2015
  • New Availability Reporting
    ** the NGI helpdesk (where available) ...regional SAM) and a complementary set of optional services (e.g. the local helpdesk, VOMS, etc.)
    5 KB (821 words) - 16:11, 6 January 2015
  • GGUS:VO Support FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    2 KB (245 words) - 11:10, 17 October 2018
  • GGUS:ROC LA FAQ
    Grid Infrastructure, processing tickets coming from the local support helpdesk as well as
    983 bytes (144 words) - 11:23, 21 January 2013
  • EGI-InSPIRE:Jra1 2013-11-26
    </li><li> Integration of the global GGUS helpdesk
    2 KB (238 words) - 11:44, 6 January 2015
  • EGI-InSPIRE:ARC integration
    | &nbsp; ARC support is provided by the ARC product team through the EGI Helpdesk with base level of service support.&nbsp;
    1 KB (199 words) - 23:31, 24 December 2014
  • NGI International Task Review MS124 Romania
    | HelpdeskInfrastructure_Assessment = use GGUS helpdesk
    2 KB (196 words) - 13:27, 21 February 2013
  • EGI-InSPIRE:Plan 2013 Milestones
    ** Accounting, helpdesk integration with PRACE = SA1.6 Helpdesk =
    3 KB (374 words) - 19:54, 24 December 2014
  • GGUS:Helpdesk (GGUS) FAQ
    |Unit= Helpdesk (GGUS)
    1 KB (180 words) - 14:17, 29 November 2019
  • EGI-InSPIRE:SA1 EGI Global tasks assessments
    ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through the message passing. It is a critical com ==== Helpdesk ====
    9 KB (1,304 words) - 16:20, 6 January 2015
  • EGI-InSPIRE:Sa1 2014-04-08
    =SA1.6 Helpdesk=
    1 KB (168 words) - 18:36, 6 January 2015
  • EGI Core activities:PHASE II
    == Helpdesk (GGUS) <br> == ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    10 KB (1,384 words) - 09:54, 24 June 2021
  • GGUS:Applications on Demand (FGSG) FAQ
    |Helpdesk=Operations
    1 KB (169 words) - 15:46, 29 November 2019
  • EGI-InSPIRE:Sa1 tasks
    = Task 6: Helpdesk Infrastructure = * (NGI) Regional helpdesk
    7 KB (986 words) - 23:26, 24 December 2014
  • PROC26
    ...nce. Please use the new page https://ims.egi.eu/display/EGIPP/ISRM5+Verify+Helpdesk+SUs+are+working+and+perform+a+periodic+review+of+them |Doc_title = Verify helpdesk Support Units are working and perform a periodic review of them
    3 KB (488 words) - 15:19, 7 June 2021
  • NGI International Task Review MS109 Turkey
    | US_HS_Consultancy_Assessment = A RT-based helpdesk is available for users to consult. Furthermore, a user can directly interac | OS_IS_Helpdesk_Assessment = The RT-based helpdesk is available for the users to report the problems. But, the users mostly p
    6 KB (956 words) - 18:56, 19 December 2012
  • EGI-InSPIRE:Sa1 2014-02-11
    * Started preparation for the helpdesk support handover =SA1.6 Helpdesk=
    3 KB (381 words) - 18:38, 6 January 2015
  • NGI International Task Review MS109 France
    | OS_IS_Helpdesk_Assessment = NGI_France operates through a local helpdesk (Xhelp) interfaced with GGUS. ...ove = Better coupling of local and central helpdesk is needed. Also, local helpdesk is specific to one site and this is not a sustainable solution in the long-
    5 KB (770 words) - 18:52, 19 December 2012
  • EGI-InSPIRE:SA1.6-QR5
    ...the EGI-RT system the first EMI-1 release was announced via the Technology Helpdesk. The Technology Helpdesk will need some further finetuning of the workflows and some addional option
    4 KB (673 words) - 19:08, 6 January 2015
  • EGI-InSPIRE:Plan 2014 Milestones
    = SA1.6 Helpdesk =
    1 KB (183 words) - 19:55, 24 December 2014
  • EGI-InSPIRE:Sa1 2014-04-22
    =SA1.6 Helpdesk=
    1 KB (166 words) - 18:36, 6 January 2015
  • EGI-XSEDE:Collaboration
    #Helpdesk and ticket procedures (e.g. Escalation processes) #Integration of helpdesk and accounting to support communities that in the future will jointly use X
    9 KB (1,334 words) - 14:38, 2 June 2014
  • EGI-InSPIRE:Greece-QR5
    ...h are permitted to be connected to the apache server of NGI_GRNET regional helpdesk.
    4 KB (554 words) - 15:42, 7 January 2015
  • EGI Core activities:2015-bidding Operations portal
    ...l infrastructure oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as Support through the EGI helpdesk to the users of the service (EGI.eu, VO Managers, EGI CSIRT, Resource Centr
    4 KB (557 words) - 15:21, 6 June 2016
  • NGI International Task Review MS124 Slovakia
    | HelpdeskInfrastructure_HowToImprove = Need for national helpdesk will be reassessed.
    3 KB (220 words) - 17:49, 20 February 2013
  • GGUS:NGI PL FAQ
    ...tation= It is partially available as a technical documentation for PL-Grid Helpdesk containing e.g. statuses and allowed transitions between them. Note this is
    1 KB (217 words) - 10:48, 1 April 2011
  • EGI-InSPIRE:SA1.6-QR3
    ...appear read-only in GGUS. Modification is only possible in the technology helpdesk, access to which is restricted to DMSU and TP support staff. The next quarter will see the extension of the technology helpdesk to also cover the release workflow. The TPs will then annouce releases by s
    4 KB (558 words) - 19:08, 6 January 2015
  • EGI-InSPIRE:WP7 Operational Tools DoW summary
    The reference tools are: the operations portal, the EGI Helpdesk, the Grid configuration repository (GOCDB), the accounting repository and p ===TJRA1.2.2 EGI Helpdesk===
    9 KB (1,275 words) - 20:58, 24 December 2014
  • 2016-bidding/operations portal
    ...l infrastructure oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as Support through the EGI helpdesk to the users of the service (EGI.eu, VO Managers, EGI CSIRT, Resource Centr
    4 KB (591 words) - 17:36, 20 October 2016
  • NGI HR:Main Page
    ; Helpdesk : ([[GGUS|global]]) http://www.ggus.eu/
    2 KB (232 words) - 18:20, 19 December 2012
  • EGI-InSPIRE:SA1.6-QR8
    Finalise the set up a xGUS based helpdesk for the french national VO vo.france-grilles.fr which is a catch-all VO for Finalise the set up a xGUS based helpdesk for the NGI Slovenia (NGI_SI)
    3 KB (494 words) - 19:08, 6 January 2015
  • GGUS:VO Services FAQ
    * Provide consultancy and helpdesk service for VOs and VRCs
    2 KB (246 words) - 11:13, 9 December 2014
  • GGUS:DMSU FAQ
    ...provide support for problems not solvable by the first level support (the Helpdesk). Problem assigned to the DMSU are analysed by the software experts and set
    1 KB (244 words) - 08:33, 9 May 2013
  • NGI International Task Review MS109 Sweden
    ...s are short an quality of respones are high. The integration with the GGUS helpdesk system is currently handled manually. | OS_IS_Helpdesk_HowToImprove = Integration with the GGUS helpdesk system needs improvement.
    6 KB (879 words) - 18:56, 19 December 2012
  • NGI International Task Review MS109 Bulgaria
    | OS_IS_Helpdesk_Assessment = National helpdesk has been deployed. | OS_IS_Helpdesk_HowToImprove = The helpdesk needs to be more integrated.
    5 KB (692 words) - 18:36, 19 December 2012
  • EGI-InSPIRE:SA1 EGI Global tasks assessments MS108
    ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through the message passing. It is a critical com === Helpdesk ===
    9 KB (1,292 words) - 16:17, 6 January 2015
  • Agenda-03-07-2017
    == Feedback from Helpdesk ==
    6 KB (911 words) - 15:20, 19 June 2017
  • Agenda-09-01-2017
    == Feedback from Helpdesk ==
    7 KB (1,044 words) - 15:27, 25 October 2017
  • EGI-InSPIRE:Sa1 2014-04-15
    =SA1.6 Helpdesk=
    2 KB (215 words) - 18:36, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-12-03
    =SA1.6 Helpdesk=
    1 KB (194 words) - 18:31, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-02-26
    ...tions manager: accounting integration waiting for feedback from APEL team. Helpdesk integration on hold. =SA1.6 Helpdesk=
    5 KB (796 words) - 18:17, 6 January 2015
  • EGI-InSPIRE:SA1 Task QR Reports
    | TSA1.6 Helpdesk
    2 KB (278 words) - 16:20, 6 January 2015
  • EGI Core activities:2013-bidding Operations Portal
    ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as Support through the EGI helpdesk to EGI.eu, VO Managers, EGI CSIRT, Resource Centre, NGI operators for the u
    5 KB (668 words) - 15:47, 6 June 2016
  • NGI International Task Review MS109 Montenegro
    | OS_IS_Helpdesk_HowToImprove = Deploy national helpdesk after enlargement of deployed sites.
    3 KB (392 words) - 18:54, 19 December 2012
  • EGI-InSPIRE:Sa1 2013-08-20
    =SA1.6 Helpdesk=
    2 KB (232 words) - 18:15, 6 January 2015
  • Operational Tools Regionalization Task Force meeting 2
    ...nstances in use, GGUS can interface with RT as an alternative for the reg. helpdesk.
    1 KB (190 words) - 13:56, 19 June 2015
  • EGI-InSPIRE:Sa1 2013-11-26
    =SA1.6 Helpdesk=
    2 KB (238 words) - 18:30, 6 January 2015
  • EGI Core activities:2015-bidding Long tail
    The provisioning of expertise and technical human support via the EGI Helpdesk and the additional support channels offered by the EGI long tail of science
    2 KB (268 words) - 15:20, 6 June 2016
  • EGI-InSPIRE:Sa1 2013-04-09
    =SA1.6 Helpdesk=
    2 KB (227 words) - 18:23, 6 January 2015
  • EGI-InSPIRE:Sa1 2014-01-14
    =SA1.6 Helpdesk=
    2 KB (238 words) - 18:32, 6 January 2015
  • NGI International Task Review MS109 Croatia
    ...the lower score). Staff had to use legacy systems (e.g. savannah), general helpdesk or direct email contact. With the clear definition of RT queue for requirem | OS_IS_Helpdesk_Assessment = Croatian NGI has no national helpdesk interfaces with GGUS and we do not plan to deploy one. We currently use sup
    5 KB (784 words) - 18:37, 19 December 2012
  • EGI Core activities:2015-bidding AAI services
    Support through the EGI helpdesk to users and service providers using the AAI services.
    2 KB (260 words) - 15:21, 21 October 2016
  • Track User Support Requirements
    ...icates that technology providers follow up the requirement through the EGI Helpdesk.
    3 KB (381 words) - 11:11, 1 May 2013
  • GGUS:Status Values
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    2 KB (310 words) - 14:43, 4 July 2019
  • EGI-InSPIRE:Sa1 2013-12-17
    =SA1.6 Helpdesk=
    2 KB (252 words) - 18:31, 6 January 2015
  • NGI International Task Review MS109 Belarus
    | OS_IS_Helpdesk_Assessment = NGI_BY helpdesk system was setup but is not used at the moment due to the very convenient u
    3 KB (433 words) - 18:36, 19 December 2012
  • Core Activities and Services PHASE III
    == Helpdesk (GGUS) == ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    13 KB (1,910 words) - 09:55, 24 June 2021
  • Agenda-13-02-2017
    == Feedback from Helpdesk ==
    9 KB (1,263 words) - 15:27, 25 October 2017
  • EGI-InSPIRE:Sa1 2014-04-01
    =SA1.6 Helpdesk=
    2 KB (265 words) - 18:37, 6 January 2015
  • EGI-InSPIRE:Serbia-US-QR15
    ...nce (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=123 and https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=127).
    7 KB (1,087 words) - 11:42, 23 January 2015
  • EGI-InSPIRE:Sa1 2014-01-21
    =SA1.6 Helpdesk=
    2 KB (268 words) - 18:39, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-01-22
    ...er task force meeting ]. Actions on integration of GGUS helpdesk and PRACE helpdesk, and on accounting to foster the integration of EGI accounting and PRACE ac =SA1.6 Helpdesk=
    6 KB (884 words) - 18:20, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-09-17
    =SA1.6 Helpdesk=
    2 KB (284 words) - 18:18, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-03-19
    * GGUS meeting to define evolution of technology helpdesk, new workflows and support models in preparation to the end of EMI and IGE =SA1.6 Helpdesk=
    4 KB (629 words) - 18:16, 6 January 2015
  • NGI PL
    * training, helpdesk.
    2 KB (327 words) - 11:53, 3 October 2012
  • EGI Core activities:2013-bidding Message Broker Network
    Support through the EGI helpdesk of the process of message production, exchange and consumption. Support is
    2 KB (329 words) - 15:47, 6 June 2016
  • EGI-InSPIRE:Serbia-QR15
    ...Grid users) on UMD-3 CREAM that causes 444444 publishing problem (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=122). ...rom VOMS server at AEGIS01-IPB-SCL due to decommission of this VO (https://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=124).
    7 KB (995 words) - 15:10, 9 January 2015
  • EGI-InSPIRE:EGI Federated Cloud integration
    ...Task Force. Currently, the EGI Federated Cloud support unit exists in EGI helpdesk.&nbsp;EGI Federated Cloud SU is connected to fedcloud-support@mailman.egi.e
    3 KB (386 words) - 23:29, 24 December 2014
  • EGI-InSPIRE:Sa1 2014-02-18
    =SA1.6 Helpdesk=
    2 KB (312 words) - 18:38, 6 January 2015
  • NGI International Task Review MS124 Macedonia
    ...lpdeskInfrastructure_AfterEGI-InSPIRE = There will be slight impact on the helpdesk beyond EGI-InSPIRE. We hope it will manage to sustain the level.
    3 KB (353 words) - 12:37, 18 February 2013
  • Competence centre LifeWatch Support
    ...g and training concerning the Lifewatch platform in EGI and its solutions. Helpdesk will be available via trouble tickets and/or e-mail. Consulting will be pro
    6 KB (798 words) - 13:15, 15 June 2015
  • EGI-InSPIRE:Sa1 2012-10-17
    ...APPER integration and proposal of ticket workflows involving EGI and PRACE helpdesk =SA1.6 Helpdesk=
    6 KB (862 words) - 17:45, 6 January 2015
  • Technology
    ...icket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk].
    3 KB (362 words) - 16:58, 30 June 2021
  • EGI-InSPIRE:Sa1 2013-08-06
    =SA1.6 Helpdesk=
    2 KB (275 words) - 18:14, 6 January 2015
  • EGI Core activities:2015-bidding Service registry
    Support through the EGI helpdesk to users of GOCDB and to the operators of other depending systems.
    2 KB (330 words) - 15:19, 6 June 2016
  • 2016-bidding/service registry
    Support through the EGI helpdesk to users of GOCDB and to the operators of other depending systems.
    2 KB (324 words) - 09:43, 25 October 2016
  • GGUS:GOCDB Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    2 KB (360 words) - 17:06, 10 November 2011
  • SLM EGI.eu OLA Service Levels
    | Incident Management Helpdesk
    4 KB (512 words) - 14:16, 20 March 2015
  • 06.11.2013 Editorial Access/Management/Maintenance of the suspension list content.
    ...ovides this Service on best effort basis, support is provided via the CERN-Helpdesk / CERN-Security-Contact / CERN-Security-Experts. Usual reaction time is is
    2 KB (339 words) - 13:54, 11 June 2013
  • EGI Core activities:2013-bidding GOCDB
    Support through the EGI helpdesk to users of GOCDB and to the operators of other depending systems.
    2 KB (337 words) - 15:46, 6 June 2016
  • EGI-InSPIRE:Sa1 2013-02-12
    * followup of MAPPER helpdesk workflows =SA1.6 Helpdesk=
    5 KB (714 words) - 18:20, 6 January 2015
  • EGI-InSPIRE:Jra1 2013-09-03
    * Implementation of the COD dashboard with global helpdesk from GGUS and not the dedicated instance CIC_helpdesk
    1 KB (183 words) - 11:23, 6 January 2015
  • NGI International Task Review MS109 Georgia
    | OS_IS_Helpdesk_Assessment = There is no need to deploy national helpdesk system.
    3 KB (498 words) - 18:53, 19 December 2012
  • EGI-InSPIRE:Serbia-US-QR13
    ...2. We have participated in testing of new GGUS releases and GGUS-NGI_AEGIS Helpdesk interface functionality.
    5 KB (723 words) - 11:42, 23 January 2015
  • Operational tools deployment plans
    '''GGUS''' provides xGUS - a simplified regional helpdesk instance for NGIs. These instances are operated centrally but can be custom NGI_AEGIS (https://helpdesk.aegis.rs/)
    7 KB (969 words) - 17:14, 17 February 2021
  • EGI-InSPIRE:Sa1 2014-03-18
    =SA1.6 Helpdesk=
    2 KB (311 words) - 18:37, 6 January 2015
  • VO Services
    * '''Helpdesk for VO managers''': To provide a first line support to VO managers. = Helpdesk for VO managers =
    7 KB (1,108 words) - 11:41, 23 November 2012
  • NGI International Task Review MS124 Portugal
    ...ce of a national / regional helpdesk is not clear while there is a central helpdesk.
    7 KB (894 words) - 12:59, 19 February 2013
  • EGI Core activities:2015-bidding Message brokers
    ...rt of message production, exchange and consumption process through the EGI helpdesk.
    3 KB (368 words) - 15:18, 6 June 2016
  • EGI-InSPIRE:Sa1 2013-02-19
    * Discussion of progress in helpdesk and accounting integration activities with PRACE =SA1.6 Helpdesk=
    7 KB (1,057 words) - 18:18, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-12-10
    =SA1.6 Helpdesk=
    2 KB (299 words) - 18:31, 6 January 2015
  • EOSC Portal AAI guide for SPs
    ...ice, you need to submit a ticket to [https://helpdesk.eosc-portal.eu/ EOSC Helpdesk] indicating your request. The responsible support unit is '''EOSC AAI'''. ...DC client by submitting a ticket to [https://helpdesk.eosc-portal.eu/ EOSC Helpdesk] indicating your request. The responsible support unit is '''EOSC AAI'''.
    14 KB (2,061 words) - 17:21, 13 January 2022
  • EGI Core activities:Payments-May 2016-December2016
    | Helpdesk (GGUS)<br> | Helpdesk human support<br>
    16 KB (1,737 words) - 09:57, 24 June 2021
  • Agenda-2018-10-08
    == Feedback from Helpdesk ==
    9 KB (1,427 words) - 14:25, 8 October 2018
  • NGI International Task Review MS109 Norway
    | US_HS_Consultancy_Assessment = Consultancy is done through RT Helpdesk system.
    3 KB (503 words) - 18:55, 19 December 2012
  • EGI Core activities:2013-bidding Monitoring central services
    Support through the EGI helpdesk about the functionality of the service and the monitoring data gathered.
    3 KB (354 words) - 15:46, 6 June 2016
  • NGI International Task Review MS109 Hungary
    | OS_IS_Helpdesk_HowToImprove = Need more user input to evaluate helpdesk.
    3 KB (450 words) - 19:10, 19 December 2012
  • EGI Core activities:Payments-Jan 2017-December2017
    | Helpdesk (GGUS)<br> | Helpdesk human support<br>
    16 KB (1,721 words) - 09:58, 24 June 2021
  • GGUS:VOMS Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    2 KB (414 words) - 08:17, 25 September 2014
  • EGI-InSPIRE:Serbia-US-QR11
    ...US release our user support team participated in testing of GGUS-NGI_AEGIS Helpdesk interface functionality.
    6 KB (833 words) - 11:42, 23 January 2015
  • GGUS:OSG Topology Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    3 KB (417 words) - 13:50, 28 March 2019
  • EGI-InSPIRE:Sa1 2014-02-25
    =SA1.6 Helpdesk=
    2 KB (336 words) - 18:38, 6 January 2015
  • EGI-InSPIRE:Sa1 2014-01-28
    =SA1.6 Helpdesk=
    3 KB (360 words) - 18:38, 6 January 2015
  • EGI-InSPIRE:Plan 2014 SA1.3
    ...PRACE in terms of data management under pilots activities. Accounting and helpdesk integration with PRACE.
    2 KB (337 words) - 19:58, 24 December 2014
  • GGUS:IDGF FAQ
    |Helpdesk=Operations
    3 KB (465 words) - 09:14, 31 October 2018
  • EGI-InSPIRE:Jra1 2013-12-10
    * Global GGUS Helpdesk integration
    2 KB (203 words) - 11:45, 6 January 2015
  • EGI-InSPIRE:Germany-QR6
    ...Forum||NGI Helpdesk Workshop||NGI-DE Helpdesk staff||Status report of NGI helpdesk integration into GGUS; discussion of technical issues and future plan
    7 KB (1,037 words) - 15:39, 7 January 2015
  • EGI-InSPIRE:User Services Advisory Group
    * [http://www.ggus.org/ EGI Helpdesk based on GGUS/xGUS] ** GGUS helpdesk: Torsten Antoni, Helmut Dres, Guenter Grein /KIT
    10 KB (1,497 words) - 19:32, 24 December 2014
  • EGI-InSPIRE:Sa1 2013-07-16
    =SA1.6 Helpdesk= Preparation of bids to cover helpdesk (KIT), and all 1st and 2nd level software support (joint INFN, CESNET, STFC
    5 KB (768 words) - 18:23, 6 January 2015
  • EGI-InSPIRE:Jra1 2013-10-15
    * Integration of the global GGUS helpdesk - On going
    2 KB (256 words) - 11:43, 6 January 2015
  • EGI-InSPIRE:SA1 Milestones
    | EGI Helpdesk and the NGI Support Units. [https://rt.egi.eu/rt/Ticket/Display.html?id=130 | EGI Helpdesk and the NGI Support Units. [https://rt.egi.eu/rt/Ticket/Display.html?id=132
    9 KB (1,247 words) - 20:45, 24 December 2014
  • NGI DE:Contacts
    ; Helpdesk Infrastructure : KIT, see [[GGUS]]
    2 KB (236 words) - 11:27, 30 September 2010
  • NGI International Task Review MS109 Bosnia and Herzegovina
    | OS_IS_Helpdesk_HowToImprove = When time comes create national helpdesk
    4 KB (510 words) - 18:36, 19 December 2012
  • EGI-InSPIRE:Serbia-QR3
    ...lizing and releasing production version of NGI_AEGIS helpdesk<br />https://helpdesk.aegis.rs/<br />https://gus.fzk.de/ws/ticket_info.php?ticket=58364 * Release of production instance of NGI_AEGIS helpdesk
    6 KB (840 words) - 17:53, 22 January 2015
  • EGI Core activities:2013-bidding Accounting Repository
    Support through the EGI helpdesk about the accounting records publishing process in the production infrastru
    3 KB (460 words) - 15:47, 6 June 2016
  • EGI-InSPIRE:Sa1 2014-02-04
    =SA1.6 Helpdesk=
    3 KB (352 words) - 18:38, 6 January 2015
  • NGI DE:About
    ; Support contact: Helpdesk portal https://helpdesk.ngi-de.eu/ (feel free to ask NIL or NILD, if it’s not a support request)
    3 KB (399 words) - 12:08, 1 March 2013
  • Agenda-2018-09-10
    == Feedback from Helpdesk ==
    11 KB (1,646 words) - 13:56, 10 September 2018
  • Agenda-13-03-2017
    == Feedback from Helpdesk ==
    10 KB (1,442 words) - 15:27, 25 October 2017
  • EGI-InSPIRE:Poland-QR7
    #<span style="font-weight: bold;">Regional Helpdesk</span> ##Moving to more automatized process of handling tickets in regional helpdesk.<br>
    6 KB (824 words) - 17:52, 22 January 2015
  • Operations Portal
    ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as
    4 KB (542 words) - 17:36, 30 December 2015
  • EGI-InSPIRE:Serbia-US-QR16
    ...d. We continued to participate in testing activities of GGUS and NGI_AEGIS Helpdesk interface after each new release of GGUS portal.
    8 KB (1,250 words) - 11:42, 23 January 2015
  • 2016-bidding/message brokers
    ...rt of message production, exchange and consumption process through the EGI helpdesk.
    3 KB (455 words) - 15:53, 19 October 2016
  • EGI-InSPIRE:Sa1 2013-04-02
    =SA1.6 Helpdesk=
    3 KB (404 words) - 18:23, 6 January 2015
  • EGI-InSPIRE:Serbia-US-QR14
    ...maintained and we continued to participate in tests of GGUS and NGI_AEGIS Helpdesk interface (after the new release of GGUS portal).
    6 KB (891 words) - 11:42, 23 January 2015
  • Agenda-11-09-2017
    == Feedback from Helpdesk ==
    9 KB (1,378 words) - 15:25, 25 October 2017
  • NGI International Task Review MS109 Portugal
    ...rovides consultancy in the Iberic region. Consultancy may be requested via helpdesk, mail or messaging system. A first reply normally comes in less than a coup | OS_IS_Helpdesk_Assessment = Portugal NGI uses GGUS and the Ibergrid helpdesk, integrated with GGUS, deployed in Spain.
    10 KB (1,572 words) - 18:55, 19 December 2012
  • EGI-InSPIRE:Sa1 2014-03-25
    =SA1.6 Helpdesk=
    3 KB (401 words) - 18:37, 6 January 2015
  • EGI Core activities:2013-bidding SAM central services
    3rd level support is provided through the EGI helpdesk
    3 KB (491 words) - 15:46, 6 June 2016
  • EGI-InSPIRE:Macedonia-QR12
    * Maintenance of NGI_MARGI Helpdesk.
    3 KB (377 words) - 16:20, 7 January 2015
  • EGI Core activities:2013-bidding Accounting Portal
    Support through the EGI helpdesk is provided
    3 KB (464 words) - 15:47, 6 June 2016
  • EGI-InSPIRE:Serbia-US-QR10
    ...ur user support team continued to participate in testing of GGUS-NGI_AEGIS Helpdesk interface functionality after each new GGUS release.
    6 KB (895 words) - 11:41, 23 January 2015
  • SLM EGI.eu Federated Operations SLA Service Levels
    | Incident Management Helpdesk
    21 KB (2,434 words) - 16:13, 29 August 2014
  • EGI-InSPIRE:Sa1 2012-11-28
    *discussion of MAPPER helpdesk strategy and new actions =SA1.6 Helpdesk= <!-- T. Antoni -->
    6 KB (913 words) - 18:26, 6 January 2015
  • GGUS Availability and Continuity Plan
    Over the past years, the GGUS helpdesk system hadn't particular Av/Co issues highlighted by the performances that ...he Operations Portal Dashboard will be in read-only mode, and the regional helpdesk systems interfaced to GGUS will only miss the connection with it), and even
    8 KB (1,153 words) - 14:48, 18 February 2021
  • NGI International Task Review MS109 United Kingdom
    | OS_IS_Helpdesk_Assessment = For historical reasons the national level NGS helpdesk is currently separate from GGUS. Both helpdesks are run in parallel by the ...r helpdesks but the separation is due to historical reasons and since both helpdesk effectively serve their respective established user-bases, this are no plan
    8 KB (1,252 words) - 18:56, 19 December 2012
  • EGI-InSPIRE:Jra1 2013-12-03
    * GGUS global helpdesk integration
    2 KB (294 words) - 11:45, 6 January 2015
  • NGI International Task Review MS124 Croatia
    | HelpdeskInfrastructure_Assessment = Croatian NGI has no national helpdesk interfaces with GGUS and we do not plan to deploy one. We currently use sup
    4 KB (513 words) - 19:58, 21 February 2013
  • EGI-InSPIRE:Plan 2013 SA1.3
    ...t under [[EGI EUDAT PRACE collaboration|pilots activities]]. Acconting and helpdesk integration with PRACE.<span style="font-size:16.0pt">
    3 KB (490 words) - 20:05, 24 December 2014
  • EGI-InSPIRE:Serbia-US-QR12
    ...2. We have participated in testing of new GGUS releases and GGUS-NGI_AEGIS Helpdesk interface functionality. EGI AppDB (http://appdb.egi.eu/) has been updated
    7 KB (958 words) - 11:42, 23 January 2015
  • NGI International Task Review MS109 Switzerland
    | US_HS_Consultancy_Assessment = Consultancy is mainly done through the helpdesk system.
    4 KB (589 words) - 18:56, 19 December 2012
  • Federation of NGI services
    | Regional helpdesk
    5 KB (870 words) - 17:27, 11 September 2013
  • EGI-InSPIRE:Sa1 2013-11-12
    =SA1.6 Helpdesk=
    3 KB (442 words) - 18:30, 6 January 2015
  • Operations
    ...icket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]
    5 KB (638 words) - 15:31, 4 September 2019
  • Agenda-10-04-2017
    == Feedback from Helpdesk ==
    12 KB (1,700 words) - 15:26, 25 October 2017
  • EGI-InSPIRE:Sa1 2013-09-24
    =SA1.6 Helpdesk=
    3 KB (437 words) - 18:17, 6 January 2015
  • NGI DE CH Operations Center:Operations Meeting:13042012
    * We handle our tickets (user tickets in the NGI-DE helpdesk) really softly. We have to think about escalation procedures/escalation tab
    3 KB (474 words) - 10:13, 23 April 2012
  • Inspire sa1 2013-07-02
    =SA1.6 Helpdesk=
    3 KB (413 words) - 18:18, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-11-19
    =SA1.6 Helpdesk= <!-- G. Grein -->
    3 KB (398 words) - 18:30, 6 January 2015
  • EGI Change Management
    | Helpdesk - GGUS<br> | Helpdesk - GGUS
    9 KB (1,311 words) - 10:19, 22 October 2020
  • EGI Core activities:2015-bidding Accounting
    Support through the EGI helpdesk is provided
    4 KB (540 words) - 15:18, 6 June 2016
  • EGI-InSPIRE:Sa1 2013-10-22
    =SA1.6 Helpdesk=
    3 KB (412 words) - 18:30, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-07-30
    =SA1.6 Helpdesk=
    3 KB (407 words) - 18:14, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-11-05
    =SA1.6 Helpdesk=
    3 KB (428 words) - 18:30, 6 January 2015
  • 2016-bidding/accounting
    Support through the EGI helpdesk is provided
    4 KB (545 words) - 17:36, 20 October 2016
  • 2016-bidding/Online CA
    Support level through the helpdesk support unit: Medium
    4 KB (581 words) - 09:44, 25 October 2016
  • Agenda-2018-07-09
    == Feedback from Helpdesk ==
    12 KB (1,802 words) - 14:10, 3 July 2018
  • EGI-InSPIRE:WP5 Provisioning the Software Infrastructure (SA2)
    *Provided a distributed "support unit" within the EGI Helpdesk infrastructure with expertise on the deployed middleware in production use. ...ill be deployed as a support unit (second line support) as part of the EGI Helpdesk and it will work closely with other EGI operations functions and the extern
    11 KB (1,494 words) - 23:25, 24 December 2014
  • NGI HU:Main Page
    TSA1.6 Helpdesk Infrastructure
    4 KB (547 words) - 18:21, 19 December 2012
  • EGI-InSPIRE:Serbia-QR5
    ...the status of EGI's User Services and Community Coordination", MS410 "EGI Helpdesk and the NGI Support Units", "D1.4 Annual Project Reports"). * Regular maintenance of NGI_AEGIS Helpdesk
    6 KB (898 words) - 17:53, 22 January 2015
  • 2016-bidding/monitoring
    Support through the EGI helpdesk about the functionality of the service and the monitoring data gathered.
    4 KB (585 words) - 13:52, 13 March 2018
  • EGI Ecosystem V1
    Through the EGI helpdesk support issues are routed through to NGI support teams. Some of these reque ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through the message passing. It is a critical com
    23 KB (3,395 words) - 18:36, 19 December 2012
  • EGI-InSPIRE:Sa1 2014-03-04
    =SA1.6 Helpdesk=
    3 KB (450 words) - 18:37, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-10-29
    =SA1.6 Helpdesk=
    3 KB (448 words) - 18:29, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-01-29
    =SA1.6 Helpdesk=
    3 KB (474 words) - 18:20, 6 January 2015
  • EGI-InSPIRE:Sa1 2014-03-11
    =SA1.6 Helpdesk=
    3 KB (473 words) - 18:37, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-06-18
    =SA1.6 Helpdesk=
    3 KB (490 words) - 18:25, 6 January 2015
  • Virtual Team guidelines
    ...Requirements Tracker, Applications Database, Indico, Training Marketplace, Helpdesk, Audio/Video conference system and other user-facing services to track issu
    4 KB (632 words) - 14:01, 19 June 2015
  • 100608 DMSU Weekly Assigner Meeting
    ...describing the operation of the support unit, its integration into the EGI Helpdesk and its interactions with the external software providers.
    4 KB (667 words) - 16:21, 12 December 2014
  • EGI-InSPIRE:Ibergrid-QR8
    ...queues in the Ibergrid RT ticket system. Created two new email addresses, helpdesk@ibergrid.eu address to submit tickets to the Ibergrid RT ticket system, and # Decommission the SWE helpdesk. GGUS is no longer working with SWE helpdesk. Now, when a ticket is opened to a site in the Ibergrid NGI, a notification
    11 KB (1,579 words) - 19:06, 9 January 2015
  • EGI-InSPIRE:Serbia-QR12
    * Reporting the issue concerning accessibility of xGUS Helpdesk instances (https://ggus.eu/ws/ticket_info.php?ticket=93638). ...s://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=107 and https://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=110).
    8 KB (1,100 words) - 14:03, 9 January 2015
  • EGI-InSPIRE:Ibergrid-US-QR13
    * RT is completely integrated with GGUS, also providing the helpdesk for regional user support
    3 KB (508 words) - 11:41, 23 January 2015
  • EGI-InSPIRE:Italy-QR8
    ...umber of opened and solved ticket per support unit, related to the Italian HelpDesk); * Helpdesk activity for IGI has been performed.
    7 KB (1,078 words) - 19:18, 9 January 2015
  • Agenda-2018-05-14
    == Feedback from Helpdesk ==
    14 KB (2,212 words) - 12:04, 14 May 2018
  • Agenda-2018-06-11
    == Feedback from Helpdesk ==
    13 KB (2,044 words) - 13:21, 12 June 2018
  • Agenda-2018-03-12
    == Feedback from Helpdesk ==
    13 KB (2,032 words) - 10:16, 20 March 2018
  • NGI International Task Review MS124 Italy
    | HelpdeskInfrastructure_Assessment = The architecture of the helpdesk infrastructure based on a central instance (GGUS) and regional (and often c
    5 KB (651 words) - 14:57, 25 February 2013
  • EGI Core activities:2013-bidding Operations support services
    Support is provided through various tools (the EGI helpdesk, discussion fora, mailing lists etc. depending on the needs)
    4 KB (581 words) - 15:45, 6 June 2016
  • EGI Core activities:2015-bidding Application and appliances database
    Support is provided through a dedicated support unit in the EGI Helpdesk.
    4 KB (582 words) - 15:21, 6 June 2016
  • EGI Core activities:2015-bidding Monitoring
    Support through the EGI helpdesk about the functionality of the service and the monitoring data gathered.
    5 KB (655 words) - 15:19, 6 June 2016
  • EGI-InSPIRE:Serbia-QR4
    ...Presentation of the new AEGIS Operations and Monitoring tools, like AEGIS Helpdesk and new AEGIS website, and AEGIS Centralized APEL service configuration ove ...entication of Grid users, gLite services architecture, and usage of AEGIS Helpdesk Portal.
    8 KB (1,117 words) - 17:53, 22 January 2015
  • Agenda-2018-04-09
    == Feedback from Helpdesk ==
    14 KB (2,142 words) - 14:25, 9 April 2018
  • EGI-InSPIRE:Macedonia-QR9
    * Maintenance of NGI_MARGI Helpdesk.
    3 KB (487 words) - 19:05, 9 January 2015
  • Agenda-2018-07-16
    == Feedback from Helpdesk ==
    14 KB (2,174 words) - 14:04, 16 July 2018
  • EGI-InSPIRE:Sa1 2013-04-30
    =SA1.6 Helpdesk=
    4 KB (518 words) - 18:24, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-09-10
    =SA1.6 Helpdesk=
    4 KB (521 words) - 18:15, 6 January 2015
  • 2016-bidding/application and appliances database
    Support is provided through a dedicated support unit in the EGI Helpdesk.
    4 KB (623 words) - 09:46, 25 October 2016
  • EGI-InSPIRE:Macedonia-QR10
    * Maintenance of NGI_MARGI Helpdesk.
    4 KB (515 words) - 16:20, 7 January 2015
  • EGI-InSPIRE:Tasks-Y3
    ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as ===== Helpdesk =====
    30 KB (4,383 words) - 23:06, 24 December 2014
  • NGI GRNET:RT GGUS Integration
    ...nted some web services, (used for example for the integration with the SEE Helpdesk), so the necessary web services must have been implemented at the HellasGri
    6 KB (999 words) - 16:36, 25 March 2019
  • EGI-InSPIRE:Main Page
    '''Task 6: Helpdesk Infrastructure''' (T. Antoni, KIT)
    4 KB (471 words) - 12:57, 6 January 2015
  • NGI International Task Review MS124 Czech Republic
    | HelpdeskInfrastructure_Assessment = NGI_CZ national helpdesk interfaces is implemented on national level, using RT ticketing system, whi
    5 KB (600 words) - 11:36, 27 February 2013
  • EGI-InSPIRE:SA1.7-QR16
    shifts are integrated into the work of its general helpdesk.
    4 KB (609 words) - 19:12, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-05-14
    =SA1.6 Helpdesk=
    4 KB (545 words) - 18:24, 6 January 2015
  • EGI-InSPIRE:SA1.6-QR7
    Set up a xGUS based helpdesk for the french national VO vo.france-grilles.fr which is a catch-all VO for
    4 KB (549 words) - 19:08, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-07-09
    =SA1.6 Helpdesk=
    4 KB (544 words) - 18:21, 6 January 2015
  • EGI-InSPIRE:Jra1 2013-11-19
    * Integration of the global GGUS helpdesk - On going
    3 KB (447 words) - 11:44, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-10-15
    =SA1.6 Helpdesk=
    4 KB (553 words) - 18:16, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-08-13
    =SA1.6 Helpdesk= <!-- G. Grein -->
    4 KB (563 words) - 18:15, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-10-01
    =SA1.6 Helpdesk=
    4 KB (536 words) - 18:17, 6 January 2015
  • Agenda-2017-12-11
    == Feedback from Helpdesk ==
    15 KB (2,202 words) - 15:24, 11 December 2017
  • FAQ GGUS-New-Support-Unit-or-VO
    ...is allowed to post to this list. GGUS uses two different mail addresses. ''helpdesk[atnospam]ggus.org'' is used for ticket related emails, ''support[atnospam]g
    5 KB (764 words) - 12:12, 16 July 2021
  • NGI International Task Review MS124 United Kingdom
    | HelpdeskInfrastructure_Assessment = Helpdesk (GGUS and local Footprints) works well. Weekly ticket reviews prevent stagn
    5 KB (578 words) - 15:07, 22 February 2013
  • EGI-InSPIRE:Sa1 2013-05-21
    =SA1.6 Helpdesk=
    4 KB (571 words) - 18:25, 6 January 2015
  • EGI-InSPIRE:Sa1 2012-10-03
    =SA1.6 Helpdesk=
    4 KB (566 words) - 17:46, 6 January 2015
  • EGI-InSPIRE:Turkey-QR3
    National helpdesk and accounting system integration to EGI is continued.
    4 KB (596 words) - 17:54, 22 January 2015
  • Agenda-2017-11-20
    == Feedback from Helpdesk ==
    15 KB (2,254 words) - 15:43, 20 November 2017
  • EGI-InSPIRE:Sa1 2012-11-07
    =SA1.6 Helpdesk=
    4 KB (564 words) - 17:46, 6 January 2015
  • Agenda-2018-01-15
    == Feedback from Helpdesk ==
    16 KB (2,358 words) - 15:33, 15 January 2018
  • EGI-InSPIRE:Sa1 2013-01-08
    =SA1.6 Helpdesk=
    4 KB (526 words) - 18:19, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-07-23
    =SA1.6 Helpdesk=
    4 KB (538 words) - 18:14, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-02-05
    =SA1.6 Helpdesk=
    4 KB (595 words) - 18:20, 6 January 2015
  • Agenda-21-08-2017
    == Feedback from Helpdesk ==
    14 KB (2,066 words) - 15:25, 25 October 2017
  • EGI-InSPIRE:Sa1 2013-06-25
    =SA1.6 Helpdesk=
    4 KB (620 words) - 18:13, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-10-08
    =SA1.6 Helpdesk=
    4 KB (615 words) - 18:16, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-08-27
    =SA1.6 Helpdesk=
    4 KB (612 words) - 18:15, 6 January 2015
  • VT Liferay
    * Interoperability and alternative to EGI Helpdesk?
    5 KB (756 words) - 16:22, 12 August 2013
  • EGI-InSPIRE:Sa1 2013-05-07
    =SA1.6 Helpdesk=
    4 KB (641 words) - 18:24, 6 January 2015
  • EGI-InSPIRE:Tasks-Y2
    ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as ===== Helpdesk =====
    32 KB (4,677 words) - 23:07, 24 December 2014
  • EGI Core activities:Payments-May 2014-April 2015
    | OLA Incident Management Helpdesk (GGUS)<br>
    5 KB (700 words) - 09:55, 24 June 2021
  • GGUS:Ticketing System Recommendation FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    6 KB (945 words) - 16:08, 5 May 2014
  • Agenda-17-07-2017
    == Feedback from Helpdesk ==
    18 KB (2,466 words) - 15:25, 25 October 2017
  • SA1.3-QR11
    ...update 19] new tests were integrated into SAM. Discussion about Mapper/QCG helpdesk strategy and ticket workflow took place. Support Unite in GGUS dedicated to
    6 KB (808 words) - 18:46, 6 January 2015
  • EGI-InSPIRE:Macedonia-QR8
    * Maintenance of NGI_MARGI Helpdesk.
    4 KB (609 words) - 19:18, 9 January 2015
  • EGI-InSPIRE:Sa1 2013-09-03
    =SA1.6 Helpdesk=
    4 KB (638 words) - 18:15, 6 January 2015
  • NGI International Task Review MS109 Latvia
    ...s is employed. The current system works well and is sustainable. No formal helpdesk and request tracking system is planned, and it would not be sustainable. | OS_IS_Helpdesk_Assessment = Latvian NGI has no national helpdesk interfaces with GGUS and we do not plan to deploy one. We currently use the
    12 KB (1,907 words) - 19:10, 19 December 2012
  • NGI International Task Review MS109 Greece
    | US_HS_Consultancy_Assessment = Consultancy is provided via helpdesk where two mailing lists (user-support and application-support) are used for
    6 KB (868 words) - 19:07, 19 December 2012
  • EGI-InSPIRE:Sa1 2013-04-16
    =SA1.6 Helpdesk=
    4 KB (632 words) - 18:24, 6 January 2015
  • EGI-InSPIRE:Plan 2012 Milestones
    = SA1.6 Helpdesk =
    5 KB (644 words) - 19:57, 24 December 2014
  • EGI-InSPIRE:Sa1 2013-06-11
    =SA1.6 Helpdesk=
    5 KB (637 words) - 18:25, 6 January 2015
  • EGI-InSPIRE:Interoperations
    #'''Support '''- integration with EGI Helpdesk [GGUS] (http://ggus.eu)<br>
    7 KB (917 words) - 23:27, 24 December 2014
  • EGI-InSPIRE:Germany-QR11
    | see helpdesk #2989
    4 KB (611 words) - 15:37, 7 January 2015
  • EGI-InSPIRE:Sa1 2013-06-04
    =SA1.6 Helpdesk=
    5 KB (660 words) - 18:25, 6 January 2015
  • Agenda-2018-02-12
    == Feedback from Helpdesk ==
    17 KB (2,469 words) - 15:04, 12 February 2018
  • Agenda-09-10-2017
    == Feedback from Helpdesk ==
    15 KB (2,190 words) - 15:24, 25 October 2017
  • EGI-InSPIRE:SA1 Quality Metrics
    |MSA1.vo.1, Number of VO support units registered in the EGI Helpdesk. ...d singe Q9, The metric quantifies the number of VOs that are using the EGI Helpdesk infrastructure. Number of SUs called VOSupport(*)
    16 KB (2,273 words) - 16:16, 6 January 2015
  • EGI-InSPIRE:Italy-QR13
    * Helpdesk activity for IGI and TPM has been performed.
    4 KB (596 words) - 16:17, 7 January 2015
  • Agenda-15-05-2017
    == Feedback from Helpdesk ==
    22 KB (3,091 words) - 15:26, 25 October 2017
  • EGI-InSPIRE:Sa1 2013-03-05
    =SA1.6 Helpdesk=
    5 KB (747 words) - 18:17, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-05-28
    =SA1.6 Helpdesk=
    5 KB (705 words) - 18:25, 6 January 2015
  • EGI-InSPIRE:PY1 periodic report (SA1)
    ==Helpdesk== ...nued and resulted in a few refinements and modifications of the technology helpdesk. The middleware support chain is a staged process organized into: 1st line
    23 KB (3,456 words) - 16:19, 6 January 2015
  • GGUS:Operations Portal Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    8 KB (1,137 words) - 16:14, 23 June 2021
  • EGI Core activities:2015-bidding Security coordination and tools
    Support through the EGI helpdesk to users and service providers.
    6 KB (909 words) - 15:21, 6 June 2016
  • EGI-InSPIRE:Italy-QR12
    * Helpdesk activity for IGI and TPM has been performed.
    5 KB (772 words) - 16:17, 7 January 2015
  • GOCDB/Release4/Development/ExtensibilityMechanism
    <CSIRT_EMAIL>helpdesk@hector.ac.uk</CSIRT_EMAIL>
    10 KB (1,576 words) - 17:05, 13 February 2014
  • 2016-bidding/security coordination and tools
    **Support through the EGI helpdesk to users and service providers.
    7 KB (990 words) - 17:30, 20 October 2016
  • EGI-InSPIRE:Italy-QR7
    * HelpDesk system: ** Maintenance of the Italian HelpDesk system and evaluation of other solutions for the future IGI infrastructure.
    11 KB (1,566 words) - 18:43, 22 January 2015
  • IPV6 Assessment
    ...hidden;padding:2px 3px 2px 3px;vertical-align:bottom;" bgcolor="#ffccff" | Helpdesk (GGUS) ...hidden;padding:2px 3px 2px 3px;vertical-align:bottom;" bgcolor="#ffccff" | Helpdesk human support
    22 KB (3,261 words) - 14:32, 16 March 2020
  • GGUS:VO Biomed Dashboard Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    8 KB (1,232 words) - 10:02, 24 July 2013
  • EGI-InSPIRE:Sa1 2012-11-14
    =SA1.6 Helpdesk=
    5 KB (763 words) - 17:46, 6 January 2015
  • EGI-InSPIRE:Sa1 2012-09-25
    =SA1.6 Helpdesk=
    5 KB (764 words) - 17:45, 6 January 2015
  • EGI-InSPIRE:Serbia-QR11
    ...cipation in discussion about publication of user DNs through APEL (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=90) * Maintenance of NGI_AEGIS Helpdesk (https://helpdesk.aegis.rs/).
    6 KB (871 words) - 14:03, 9 January 2015
  • EGI-InSPIRE:Sa1 2012-09-11
    =SA1.6 Helpdesk=
    6 KB (851 words) - 17:44, 6 January 2015
  • NGI International Task Review MS109 Spain
    ...rovides consultancy in the Iberic region. Consultancy may be requested via helpdesk, mail or messaging system. A first reply normally comes in less than a coup
    7 KB (1,029 words) - 18:56, 19 December 2012
  • EGI-InSPIRE:Sa1 2013-03-12
    =SA1.6 Helpdesk=
    6 KB (841 words) - 18:16, 6 January 2015
  • EGI-InSPIRE:Sa1 2012-12-03
    =SA1.6 Helpdesk=
    6 KB (871 words) - 18:19, 6 January 2015
  • EGI-InSPIRE:Sa1 2012-10-31
    =SA1.6 Helpdesk=
    5 KB (752 words) - 17:45, 6 January 2015
  • Regional Operator on Duty welcome
    *'''GGUS '''- is the EGI&nbsp;central helpdesk system designed for problem reporting and tracking. ROD should not handle o
    8 KB (1,314 words) - 14:50, 23 October 2014
  • GGUS:SNOW Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    9 KB (1,205 words) - 11:19, 5 October 2020
  • EGI-InSPIRE:Poland-QR4
    #'''Helpdesk'''
    6 KB (867 words) - 17:52, 22 January 2015
  • EGI-InSPIRE:Sa1 2012-10-10
    =SA1.6 Helpdesk= <!-- T. Antoni -->
    5 KB (807 words) - 17:45, 6 January 2015
  • EGI-InSPIRE:Germany-QR7
    ...problems with the emi releases.||For all problems tickets were created in helpdesk. Recent one - upgrade of tomcat on voms server lead to the malfunction of v
    5 KB (797 words) - 15:39, 7 January 2015
  • EGI-InSPIRE:Sa1 2012-12-11
    =SA1.6 Helpdesk=
    5 KB (819 words) - 18:19, 6 January 2015
  • EGI Core activities:Payments-May 2015-April 2016
    | OLA Incident Management Helpdesk (GGUS)<br>
    12 KB (1,329 words) - 09:55, 24 June 2021
  • NGI International Task Review MS109 Poland
    | US_HS_Consultancy_Assessment = Consultancy is provided via Helpdesk system. It is the most convenient (for both users and experts) way of servi
    7 KB (1,087 words) - 18:55, 19 December 2012
  • EGI-InSPIRE:Sa1 2013-03-26
    =SA1.6 Helpdesk=
    6 KB (815 words) - 18:16, 6 January 2015
  • EGI-InSPIRE:SA1.7-QR9
    ...units which affect the daily work of TPM have been integrated in GGUS (EGI helpdesk)
    7 KB (1,050 words) - 19:15, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-04-23
    =SA1.6 Helpdesk=
    6 KB (884 words) - 18:24, 6 January 2015
  • EGI-InSPIRE:Sa1 2012-09-04
    =SA1.6 Helpdesk= <!-- T. Antoni-->
    6 KB (875 words) - 17:44, 6 January 2015
  • EGI-InSPIRE:Sa1 2012-10-24
    =SA1.6 Helpdesk= <!-- T. Antoni -->
    6 KB (831 words) - 17:47, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-01-15
    =SA1.6 Helpdesk=
    6 KB (858 words) - 18:20, 6 January 2015
  • EGI-InSPIRE:SA1.6-QR16
    * Remove "LHCOPN helpdesk"
    6 KB (980 words) - 19:07, 6 January 2015
  • NGI DE:Join as resource centre
    * register your site in the NGI-DE helpdesk as support staff under https://helpdesk.ngi-de.eu/index.php?mode=register
    7 KB (1,180 words) - 10:36, 8 July 2011
  • Service APIs
    ...ular service for further information. Use the [http://helpdesk.egi.eu/ EGI helpdesk] to contact the middleware service providers.</span>
    19 KB (3,023 words) - 19:54, 24 July 2013
  • FAQ: lcg-ce to cream-ce
    You are recommended to submit a ticket to the EGI Helpdesk system ([https://gus.fzk.de/pages/home.php GGUS]). <!--*cream-support AT li
    7 KB (1,099 words) - 10:55, 14 May 2013
  • GGUS:VO TEAM Ticket Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    10 KB (1,503 words) - 10:16, 19 June 2015
  • KEDB
    *known errors are tracked here for use by HelpDesk team, espacially 1st and 2nd line support, so that known issues can be refe *the HelpDesk team can suggest new known errors and add them to the shared KEDB and make
    25 KB (3,718 words) - 15:24, 30 April 2021
  • GGUS:GridMessaging Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    10 KB (1,501 words) - 16:01, 5 May 2014
  • CRM
    ...IL then send your SSO account name in an email to the CRM helpdesk (egicrm.helpdesk@lip.pt), CC-ing the email to the NIL of your country. ([https://www.egi.eu/
    9 KB (1,411 words) - 09:49, 3 September 2015
  • Service for AAI: PERUN Availability and Continuity plan
    *The dedicated Support Unit in the EGI Helpdesk will be used to report any incident or service request.
    8 KB (1,231 words) - 17:43, 10 February 2021
  • PDT:Policy Glossary
    ...ols and services offered to the EGI user community. USAG also oversees EGI Helpdesk and compiles the community's requirements regarding documentation, training
    7 KB (1,043 words) - 15:31, 19 December 2012
  • EGI-InSPIRE:Sa1 2012-12-18
    =SA1.6 Helpdesk=
    7 KB (1,005 words) - 18:19, 6 January 2015
  • EGI-InSPIRE:Serbia-QR14
    ...unctionality of interface from GGUS to external ticketing systems: https://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=121 ...aging system (SAM notifications were not raised to the dashboard - https://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=117).
    7 KB (988 words) - 14:04, 9 January 2015
  • EGI-InSPIRE:Italy-QR11
    * Helpdesk activity for IGI and TPM has been performed.
    6 KB (915 words) - 16:17, 7 January 2015
  • Portal Technologies
    ..., middleware services - gLite, ARC, Globus, Unicore; other services like a Helpdesk, a Requirements tracker, etc.)
    10 KB (1,405 words) - 09:46, 3 September 2015
  • EGI-InSPIRE:Serbia-QR6
    * Maintenance of NGI_AEGIS Helpdesk
    6 KB (875 words) - 18:42, 22 January 2015
  • EGI-InSPIRE:Sa1 2012-11-21
    =SA1.6 Helpdesk=
    7 KB (1,017 words) - 17:46, 6 January 2015
  • EGI-InSPIRE:Serbia-QR8
    * Maintenance of NGI_AEGIS Helpdesk. ...ios box ([https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=37 https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=37]).
    7 KB (996 words) - 19:19, 9 January 2015
  • GGUS:GGUS Interfaces FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    11 KB (1,650 words) - 10:14, 28 June 2013
  • EGI-InSPIRE:Serbia-QR10
    ...stem: https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=77 and https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=89 * Maintenance of NGI_AEGIS Helpdesk (https://helpdesk.aegis.rs/).
    8 KB (1,063 words) - 14:01, 9 January 2015
  • EGI-InSPIRE:PY2 periodic report (SA1)
    ...iki, usability of the system was enhanced and GGUS was interfaced to a new helpdesk system (Service NOW). The GGUS failover configuration was hardened with aut = SA1.6 Helpdesk =
    36 KB (5,349 words) - 16:20, 6 January 2015
  • VO Admin Dashboard
    # EGI Helpdesk portal (GGUS) and the VO related tickets
    11 KB (1,745 words) - 11:25, 23 November 2012
  • EGI-InSPIRE:Serbia-QR16
    * Updating the Contact information for NGI_AEGIS in GOCDB (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=128). ...ing the issues emerged after the release of Operations Portal 3.0 (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=139).
    8 KB (1,198 words) - 15:10, 9 January 2015
  • EGI-InSPIRE:Ibergrid-QR9
    # Last integration steps and testing of RT helpdesk with central GGUS interface.
    9 KB (1,239 words) - 19:17, 9 January 2015
  • EGI-InSPIRE:Serbia-QR13
    ...lity of each interface from GGUS to any external ticketing system (https://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=113). ...nd in migration from NGI_AEGIS Nagios instance to NGI_GE instance (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=112).
    8 KB (1,135 words) - 14:03, 9 January 2015
  • EGI-InSPIRE:TNA3.3 NGI User Support Teams
    ...ssues that users find and experience during using the infrastructure. This helpdesk is available for users through a central Web portal where requests and answ
    41 KB (5,314 words) - 18:06, 24 December 2014
  • EGI-InSPIRE:SA1 EGI Global tasks evolution
    ...KIT): this function includes administrative and reporting functions of the helpdesk infrastructure (e.g. collecting ticket statistics, internal and external re ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through the message passing. It is a critical com
    45 KB (6,684 words) - 16:17, 6 January 2015
  • EGI-InSPIRE:Serbia-QR7
    * Maintenance of NGI_AEGIS Helpdesk.
    7 KB (1,068 words) - 18:41, 22 January 2015
  • Agenda-12-06-2017
    == Feedback from Helpdesk ==
    10 KB (1,533 words) - 15:26, 25 October 2017
  • Operations/Resource Allocation
    ...e need to be established they should contact NGI_PL through either GGUS or Helpdesk@plgrid.pl.
    11 KB (1,747 words) - 15:42, 15 October 2012
  • EGI-InSPIRE:Serbia-QR9
    ...stem (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=74 and https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=66). * Activities on registration and management of vo.aginfra.eu VO (https://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=73).
    9 KB (1,240 words) - 19:20, 9 January 2015
  • Applications on Demand Service - information for providers
    ....''' Setup a specific support unit in the [https://ggus.eu/?mode=index EGI Helpdesk]. ...ement (OLA) defining for example the availability and reliability targets, helpdesk ticket response times.
    25 KB (3,775 words) - 12:04, 23 December 2020
  • NGI community interactions
    #We have used a specific queue in our national helpdesk to track leads e.g., with new communities, following discussions at confere
    11 KB (1,869 words) - 11:08, 22 June 2015
  • EGI-InSPIRE:SA1.7-QR4
    ...an be considered as a very reliable service. A prototype of the Technology Helpdesk (EMI/IGE/SAGA) was presented in Vilnius. It is a separate GGUS instance to
    10 KB (1,676 words) - 19:13, 6 January 2015
  • EGI-InSPIRE:Germany-QR4
    ...passed the test. New support unit for NGI_DE monitoring was integrated in helpdesk to cover the case of problems with the common monitoring tools like nagios,
    9 KB (1,322 words) - 15:39, 7 January 2015
  • NGI International Task Review MS109 Italy
    ...since EGEE era. It is interfaced to GGUS via web services and it provides helpdesk services for both national and international user communities.
    11 KB (1,713 words) - 19:10, 19 December 2012
  • GGUS:SOAP Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    17 KB (2,430 words) - 09:06, 19 June 2015
  • EGI-Engage:AMB-2015-08-26
    * Discussion with NGI_CZ and NGI_PL for a potential collaboration for the helpdesk support
    8 KB (1,115 words) - 15:53, 1 September 2015
  • Instructions for centrally-provided services Service Providers
    * via the [GGUS https://ggus.eu] HelpDesk, which is the single point of contact for infrastructure users to access th
    12 KB (1,799 words) - 15:20, 18 September 2019
  • EOSC-hub:VA-TNA FAQ
    ...s related to technological and scientific support for users access (e.g. a helpdesk)
    14 KB (2,222 words) - 14:39, 15 March 2017
  • EGI-InSPIRE:Globus integration task force
    | Globus support is provided by the EGCF product team through the EGI Helpdesk with base level of service support
    13 KB (1,995 words) - 13:55, 19 June 2015
  • EGI-InSPIRE:Requirements gathering details
    ...GIs and VRCs to provide solution if they can. [http://helpdesk.egi.eu/ EGI Helpdesk] is used for involving the experts from a respective product teams those ar
    25 KB (3,475 words) - 19:35, 24 December 2014
  • EGI-InSPIRE:UNICORE integration task force
    | Support is provided by the UNICORE product team through the EGI Helpdesk with medium level of service support
    18 KB (2,664 words) - 13:54, 19 June 2015
  • EGI-InSPIRE:Ibergrid-QR11
    # GGUS/Ibergrid-RT integration finished: Ibergrid's helpdesk launched into production on January 30th, since all the testing and integra
    14 KB (2,064 words) - 16:12, 7 January 2015
  • FAQ GGUS-User Guide
    GGUS system is the central helpdesk for EGI and WLCG communities. The GGUS system creates a trouble ticket to r
    22 KB (3,573 words) - 15:42, 17 September 2018
  • Federated Cloud siteconf
    ...ng the Horizon interface) or by API, or asking for support through the EGI Helpdesk. Example: "all open" or "all closed".
    35 KB (5,114 words) - 10:46, 6 February 2019
  • EGI-Engage:AMB-2016-10-14
    * Setting up KEDB for PM process in EGI/IMS (interactions needed with helpdesk support)
    17 KB (2,313 words) - 10:46, 14 October 2016
  • Intranet
    ...nicated by user communities and NGIs to EGI. On the other hand, bug report helpdesk is served by the GGUS system. | helpdesk.egi.eu || Guenter Grein || support@ggus.org || Portal
    21 KB (3,243 words) - 16:04, 6 February 2020
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