NGI International Task Review MS109 Switzerland

User Services

Human Services (Table 1)

Table 1: NGI Assessment: User Services >> Human Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
NA3.3N	U-N-3 U-N-13	Requirements Gathering	User requirements are usually gathered in direct interaction with the users and user groups.	3	It could be useful to better know about user requirements in other NGI's, in order to match them with similar requirements here.
NA3.3N	U-N-14 U-N-15	Application Database	AppDB is being populated with some applications from users.	3	Ensure that the entries in AppDB are available to new users and maintained.
NA3.3N	U-N-16 U-N-17	Training	Profit from training sessions at conferences. Grid School on a yearly basis. No e-trainings available.	3	Make more use of EGI training database http://training.egi.eu/ .
NA3.3N	U-N-12 U-N-18 U-N-19	Consultancy	Consultancy is mainly done through the helpdesk system.	3	Try to improve compatibility with national systems by shibboleth introduction.

Operations Services

Human Services (Table 2)

Table 2: NGI Assessment: Operations Services >> Human Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
SA1.4N	O-N-9	Requirements Gathering	Contact with users and potential users, participation in surveys from EGI	4	As these are weak criteria, they can always be improved
SA1.1N	O-N-9	Operations Coordination	Operations Coordination at a national level is done through weekly phoneconfs in SMSCG. Presence at OMB's can be achieved and informations can be circulated.	4	European and national infrastructure should be brought closer to each other.
SA1.2N	O-N-9	Security	System administrators are highly aware of risks and vigilant. National CERT team is directly involved in Grid activities. Information channels are working well.	5	Optimize feedback on updates at sites

Infrastructure Services (Table 3)

Table 3: NGI Assessment: Operations Services >> Infrastructure Services

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
SA1.3N	O-N-9	Software Rollout	Sites are participating as early adopters for specific components they operate or know.	5	N/A
SA1.4N	O-N-3	Monitoring	Nagios requirements have recently been submitted	4	Ensure smooth operation of many different Nagios boxes with slightly different purposes and scopes.
SA1.5N	O-N-2	Accounting	Options and tasks for NGI whithin EGI still somewhat unclear. National level: work with SGAS.	3	EGI Accounting should provide information on the usage of the infrastructure binned by employing institution across national boundaries.
SA1.4N	O-N-1 O-N-4	Configuration Repository and Operations Portal	There's no intention to use localized instances of GOCDB or Operations Portal	5	N/A
SA1.6N SA1.7N	O-N-6 O-N-7	Helpdesk	Using nationalized xGUS instance is currently under discussion	4	Will find out whether xGUS instance can be shibbolized
SA1.8N	O-N-5 O-N-8	Core Services	All necessary core services are in place	5	N/A

Other (Table 4)

Table 4: NGI Assessment: Other

EGI-InSPIRE	EGI_DS	Name	Assessment	Score	How to Improve
NA2.3N		Policy Development	The national Swiss grid infrastructure (SMSCG) has adopted policies that are very close to the EGI policies and further harmonization is foreseen.	4	Further harmonization on an "as-needed/whereever-possible" basis.
NA2.2N	E-N-2	Dissemination	Dissemination done through the Swiss National Grid Association (SwiNG). It has been found hard to effectively communicate important information to all relevant stakeholders due to the fragmented structure of the Swiss higher education sector.	2	Closer contact to user communities and address their needs and requirements.