EGI Core activities:2013-bidding Operations support services

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Operations support services are auxiliary services needed by the Core Infrastructure Platform and by various operational activities of EGI.


Auxiliary services and activities are needed for the good running of Infrastructure Services. Examples of such services are VOMS service and VO membership management for infrastructural VOs (DTEAM, OPS), the provisioning of middleware services needed by the monitoring infrastructure (e.g. top-BDII and WMS), and catch-all services for emerging user communities and activities for service level management, service level reporting and service management in general.

Technical description

This service includes the following components.

DTEAM VO Membership management

VO Membership management service for the DTEAM VO needed to support infrastructure troubleshooting activities:

OPS VO Membership management

VO Membership management service for the OPS VO needed to run tests by the Service Availability Monitoring service:

Catch-all Certification Authority

For user authentication of users from emerging infrastructures that do not operate an on Certification Authority

Catch-all services for small or emerging user communities

Community platform services for small or emerging user communities including but not limited to VOMS, MyProxy, LFC, WMS and LB and top-level BDII. These services are also used for the certification of new resource centres that do not operate own ad-hoc services. This service requires:

Central technical support

Central technical support to site administrators, NGI operators, operations staff and new user communities. Support is provided through various tools (the EGI helpdesk, discussion fora, mailing lists etc. depending on the needs) This includes

Service Level Management

This includes

Service Reporting Management

This includes

. the management of report re-computation requests

Defining service management processes for resource allocation and other operations services


This activity is responsible for the coordination of activities with the operations team, the Operations Management Board and the User Community Board.

Service level targets

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