GGUS:NGI GE FAQ
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FAQ FOR NGI_GE SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_GE Support?
NGI_GE support team purpose is to deal with issues related to the operation of grid site GE-01-GRENA in Georgia. User’s tickets related to site operation in Georgia should be addressed to the NGI_GE support team.
For which components does NGI_GE provide support?
We support users for all services deployed in NGI_GE.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_GE Support?
GGUS tickets assigned to NGI_GE helpdesk.
Are tickets typically solved in NGI_GE Support or reassigned elsewhere?
Tickets are typically solved at NGI_GE helpdesk.
Who is responsible for NGI_GE Support?
Operation manager Nugzar Gamtsemlidze
What documentation is available on NGI_GE Support?
The documentation is available at GE-01-GRENA grid site and will be posted to http://www.grena.ge/ soon.
What is the usual "Type of Issue" for the tickets of NGI_GE?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_GE team.
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