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  • Track User Support Requirements
    ...icates that technology providers follow up the requirement through the EGI Helpdesk.
    3 KB (381 words) - 11:11, 1 May 2013
  • GGUS:Status Values
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    2 KB (310 words) - 14:43, 4 July 2019
  • EGI-InSPIRE:Sa1 2013-12-17
    =SA1.6 Helpdesk=
    2 KB (252 words) - 18:31, 6 January 2015
  • NGI International Task Review MS109 Belarus
    | OS_IS_Helpdesk_Assessment = NGI_BY helpdesk system was setup but is not used at the moment due to the very convenient u
    3 KB (433 words) - 18:36, 19 December 2012
  • Core Activities and Services PHASE III
    == Helpdesk (GGUS) == ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    13 KB (1,910 words) - 09:55, 24 June 2021
  • Agenda-13-02-2017
    == Feedback from Helpdesk ==
    9 KB (1,263 words) - 15:27, 25 October 2017
  • EGI-InSPIRE:Sa1 2014-04-01
    =SA1.6 Helpdesk=
    2 KB (265 words) - 18:37, 6 January 2015
  • EGI-InSPIRE:Serbia-US-QR15
    ...nce (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=123 and https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=127).
    7 KB (1,087 words) - 11:42, 23 January 2015
  • EGI-InSPIRE:Sa1 2014-01-21
    =SA1.6 Helpdesk=
    2 KB (268 words) - 18:39, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-01-22
    ...er task force meeting ]. Actions on integration of GGUS helpdesk and PRACE helpdesk, and on accounting to foster the integration of EGI accounting and PRACE ac =SA1.6 Helpdesk=
    6 KB (884 words) - 18:20, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-09-17
    =SA1.6 Helpdesk=
    2 KB (284 words) - 18:18, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-03-19
    * GGUS meeting to define evolution of technology helpdesk, new workflows and support models in preparation to the end of EMI and IGE =SA1.6 Helpdesk=
    4 KB (629 words) - 18:16, 6 January 2015
  • NGI PL
    * training, helpdesk.
    2 KB (327 words) - 11:53, 3 October 2012
  • EGI Core activities:2013-bidding Message Broker Network
    Support through the EGI helpdesk of the process of message production, exchange and consumption. Support is
    2 KB (329 words) - 15:47, 6 June 2016
  • EGI-InSPIRE:Serbia-QR15
    ...Grid users) on UMD-3 CREAM that causes 444444 publishing problem (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=122). ...rom VOMS server at AEGIS01-IPB-SCL due to decommission of this VO (https://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=124).
    7 KB (995 words) - 15:10, 9 January 2015
  • EGI-InSPIRE:EGI Federated Cloud integration
    ...Task Force. Currently, the EGI Federated Cloud support unit exists in EGI helpdesk.&nbsp;EGI Federated Cloud SU is connected to fedcloud-support@mailman.egi.e
    3 KB (386 words) - 23:29, 24 December 2014
  • EGI-InSPIRE:Sa1 2014-02-18
    =SA1.6 Helpdesk=
    2 KB (312 words) - 18:38, 6 January 2015
  • NGI International Task Review MS124 Macedonia
    ...lpdeskInfrastructure_AfterEGI-InSPIRE = There will be slight impact on the helpdesk beyond EGI-InSPIRE. We hope it will manage to sustain the level.
    3 KB (353 words) - 12:37, 18 February 2013
  • Competence centre LifeWatch Support
    ...g and training concerning the Lifewatch platform in EGI and its solutions. Helpdesk will be available via trouble tickets and/or e-mail. Consulting will be pro
    6 KB (798 words) - 13:15, 15 June 2015
  • EGI-InSPIRE:Sa1 2012-10-17
    ...APPER integration and proposal of ticket workflows involving EGI and PRACE helpdesk =SA1.6 Helpdesk=
    6 KB (862 words) - 17:45, 6 January 2015
  • Technology
    ...icket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk].
    3 KB (362 words) - 16:58, 30 June 2021
  • EGI-InSPIRE:Sa1 2013-08-06
    =SA1.6 Helpdesk=
    2 KB (275 words) - 18:14, 6 January 2015
  • EGI Core activities:2015-bidding Service registry
    Support through the EGI helpdesk to users of GOCDB and to the operators of other depending systems.
    2 KB (330 words) - 15:19, 6 June 2016
  • 2016-bidding/service registry
    Support through the EGI helpdesk to users of GOCDB and to the operators of other depending systems.
    2 KB (324 words) - 09:43, 25 October 2016
  • GGUS:GOCDB Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    2 KB (360 words) - 17:06, 10 November 2011
  • SLM EGI.eu OLA Service Levels
    | Incident Management Helpdesk
    4 KB (512 words) - 14:16, 20 March 2015
  • 06.11.2013 Editorial Access/Management/Maintenance of the suspension list content.
    ...ovides this Service on best effort basis, support is provided via the CERN-Helpdesk / CERN-Security-Contact / CERN-Security-Experts. Usual reaction time is is
    2 KB (339 words) - 13:54, 11 June 2013
  • EGI Core activities:2013-bidding GOCDB
    Support through the EGI helpdesk to users of GOCDB and to the operators of other depending systems.
    2 KB (337 words) - 15:46, 6 June 2016
  • EGI-InSPIRE:Sa1 2013-02-12
    * followup of MAPPER helpdesk workflows =SA1.6 Helpdesk=
    5 KB (714 words) - 18:20, 6 January 2015
  • EGI-InSPIRE:Jra1 2013-09-03
    * Implementation of the COD dashboard with global helpdesk from GGUS and not the dedicated instance CIC_helpdesk
    1 KB (183 words) - 11:23, 6 January 2015
  • NGI International Task Review MS109 Georgia
    | OS_IS_Helpdesk_Assessment = There is no need to deploy national helpdesk system.
    3 KB (498 words) - 18:53, 19 December 2012
  • EGI-InSPIRE:Serbia-US-QR13
    ...2. We have participated in testing of new GGUS releases and GGUS-NGI_AEGIS Helpdesk interface functionality.
    5 KB (723 words) - 11:42, 23 January 2015
  • Operational tools deployment plans
    '''GGUS''' provides xGUS - a simplified regional helpdesk instance for NGIs. These instances are operated centrally but can be custom NGI_AEGIS (https://helpdesk.aegis.rs/)
    7 KB (969 words) - 17:14, 17 February 2021
  • EGI-InSPIRE:Sa1 2014-03-18
    =SA1.6 Helpdesk=
    2 KB (311 words) - 18:37, 6 January 2015
  • VO Services
    * '''Helpdesk for VO managers''': To provide a first line support to VO managers. = Helpdesk for VO managers =
    7 KB (1,108 words) - 11:41, 23 November 2012
  • NGI International Task Review MS124 Portugal
    ...ce of a national / regional helpdesk is not clear while there is a central helpdesk.
    7 KB (894 words) - 12:59, 19 February 2013
  • EGI Core activities:2015-bidding Message brokers
    ...rt of message production, exchange and consumption process through the EGI helpdesk.
    3 KB (368 words) - 15:18, 6 June 2016
  • EGI-InSPIRE:Sa1 2013-02-19
    * Discussion of progress in helpdesk and accounting integration activities with PRACE =SA1.6 Helpdesk=
    7 KB (1,057 words) - 18:18, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-12-10
    =SA1.6 Helpdesk=
    2 KB (299 words) - 18:31, 6 January 2015
  • EOSC Portal AAI guide for SPs
    ...ice, you need to submit a ticket to [https://helpdesk.eosc-portal.eu/ EOSC Helpdesk] indicating your request. The responsible support unit is '''EOSC AAI'''. ...DC client by submitting a ticket to [https://helpdesk.eosc-portal.eu/ EOSC Helpdesk] indicating your request. The responsible support unit is '''EOSC AAI'''.
    14 KB (2,061 words) - 17:21, 13 January 2022
  • EGI Core activities:Payments-May 2016-December2016
    | Helpdesk (GGUS)<br> | Helpdesk human support<br>
    16 KB (1,737 words) - 09:57, 24 June 2021
  • Agenda-2018-10-08
    == Feedback from Helpdesk ==
    9 KB (1,427 words) - 14:25, 8 October 2018
  • NGI International Task Review MS109 Norway
    | US_HS_Consultancy_Assessment = Consultancy is done through RT Helpdesk system.
    3 KB (503 words) - 18:55, 19 December 2012
  • EGI Core activities:2013-bidding Monitoring central services
    Support through the EGI helpdesk about the functionality of the service and the monitoring data gathered.
    3 KB (354 words) - 15:46, 6 June 2016
  • NGI International Task Review MS109 Hungary
    | OS_IS_Helpdesk_HowToImprove = Need more user input to evaluate helpdesk.
    3 KB (450 words) - 19:10, 19 December 2012
  • EGI Core activities:Payments-Jan 2017-December2017
    | Helpdesk (GGUS)<br> | Helpdesk human support<br>
    16 KB (1,721 words) - 09:58, 24 June 2021
  • GGUS:VOMS Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    2 KB (414 words) - 08:17, 25 September 2014
  • EGI-InSPIRE:Serbia-US-QR11
    ...US release our user support team participated in testing of GGUS-NGI_AEGIS Helpdesk interface functionality.
    6 KB (833 words) - 11:42, 23 January 2015
  • GGUS:OSG Topology Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    3 KB (417 words) - 13:50, 28 March 2019
  • EGI-InSPIRE:Sa1 2014-02-25
    =SA1.6 Helpdesk=
    2 KB (336 words) - 18:38, 6 January 2015
  • EGI-InSPIRE:Sa1 2014-01-28
    =SA1.6 Helpdesk=
    3 KB (360 words) - 18:38, 6 January 2015
  • EGI-InSPIRE:Plan 2014 SA1.3
    ...PRACE in terms of data management under pilots activities. Accounting and helpdesk integration with PRACE.
    2 KB (337 words) - 19:58, 24 December 2014
  • GGUS:IDGF FAQ
    |Helpdesk=Operations
    3 KB (465 words) - 09:14, 31 October 2018
  • EGI-InSPIRE:Jra1 2013-12-10
    * Global GGUS Helpdesk integration
    2 KB (203 words) - 11:45, 6 January 2015
  • EGI-InSPIRE:Germany-QR6
    ...Forum||NGI Helpdesk Workshop||NGI-DE Helpdesk staff||Status report of NGI helpdesk integration into GGUS; discussion of technical issues and future plan
    7 KB (1,037 words) - 15:39, 7 January 2015
  • EGI-InSPIRE:User Services Advisory Group
    * [http://www.ggus.org/ EGI Helpdesk based on GGUS/xGUS] ** GGUS helpdesk: Torsten Antoni, Helmut Dres, Guenter Grein /KIT
    10 KB (1,497 words) - 19:32, 24 December 2014
  • EGI-InSPIRE:Sa1 2013-07-16
    =SA1.6 Helpdesk= Preparation of bids to cover helpdesk (KIT), and all 1st and 2nd level software support (joint INFN, CESNET, STFC
    5 KB (768 words) - 18:23, 6 January 2015
  • EGI-InSPIRE:Jra1 2013-10-15
    * Integration of the global GGUS helpdesk - On going
    2 KB (256 words) - 11:43, 6 January 2015
  • EGI-InSPIRE:SA1 Milestones
    | EGI Helpdesk and the NGI Support Units. [https://rt.egi.eu/rt/Ticket/Display.html?id=130 | EGI Helpdesk and the NGI Support Units. [https://rt.egi.eu/rt/Ticket/Display.html?id=132
    9 KB (1,247 words) - 20:45, 24 December 2014
  • NGI DE:Contacts
    ; Helpdesk Infrastructure : KIT, see [[GGUS]]
    2 KB (236 words) - 11:27, 30 September 2010
  • NGI International Task Review MS109 Bosnia and Herzegovina
    | OS_IS_Helpdesk_HowToImprove = When time comes create national helpdesk
    4 KB (510 words) - 18:36, 19 December 2012
  • EGI-InSPIRE:Serbia-QR3
    ...lizing and releasing production version of NGI_AEGIS helpdesk<br />https://helpdesk.aegis.rs/<br />https://gus.fzk.de/ws/ticket_info.php?ticket=58364 * Release of production instance of NGI_AEGIS helpdesk
    6 KB (840 words) - 17:53, 22 January 2015
  • EGI Core activities:2013-bidding Accounting Repository
    Support through the EGI helpdesk about the accounting records publishing process in the production infrastru
    3 KB (460 words) - 15:47, 6 June 2016
  • EGI-InSPIRE:Sa1 2014-02-04
    =SA1.6 Helpdesk=
    3 KB (352 words) - 18:38, 6 January 2015
  • NGI DE:About
    ; Support contact: Helpdesk portal https://helpdesk.ngi-de.eu/ (feel free to ask NIL or NILD, if it’s not a support request)
    3 KB (399 words) - 12:08, 1 March 2013
  • Agenda-2018-09-10
    == Feedback from Helpdesk ==
    11 KB (1,646 words) - 13:56, 10 September 2018
  • Agenda-13-03-2017
    == Feedback from Helpdesk ==
    10 KB (1,442 words) - 15:27, 25 October 2017
  • EGI-InSPIRE:Poland-QR7
    #<span style="font-weight: bold;">Regional Helpdesk</span> ##Moving to more automatized process of handling tickets in regional helpdesk.<br>
    6 KB (824 words) - 17:52, 22 January 2015
  • Operations Portal
    ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as
    4 KB (542 words) - 17:36, 30 December 2015
  • EGI-InSPIRE:Serbia-US-QR16
    ...d. We continued to participate in testing activities of GGUS and NGI_AEGIS Helpdesk interface after each new release of GGUS portal.
    8 KB (1,250 words) - 11:42, 23 January 2015
  • 2016-bidding/message brokers
    ...rt of message production, exchange and consumption process through the EGI helpdesk.
    3 KB (455 words) - 15:53, 19 October 2016
  • EGI-InSPIRE:Sa1 2013-04-02
    =SA1.6 Helpdesk=
    3 KB (404 words) - 18:23, 6 January 2015
  • EGI-InSPIRE:Serbia-US-QR14
    ...maintained and we continued to participate in tests of GGUS and NGI_AEGIS Helpdesk interface (after the new release of GGUS portal).
    6 KB (891 words) - 11:42, 23 January 2015
  • Agenda-11-09-2017
    == Feedback from Helpdesk ==
    9 KB (1,378 words) - 15:25, 25 October 2017
  • NGI International Task Review MS109 Portugal
    ...rovides consultancy in the Iberic region. Consultancy may be requested via helpdesk, mail or messaging system. A first reply normally comes in less than a coup | OS_IS_Helpdesk_Assessment = Portugal NGI uses GGUS and the Ibergrid helpdesk, integrated with GGUS, deployed in Spain.
    10 KB (1,572 words) - 18:55, 19 December 2012
  • EGI-InSPIRE:Sa1 2014-03-25
    =SA1.6 Helpdesk=
    3 KB (401 words) - 18:37, 6 January 2015
  • EGI Core activities:2013-bidding SAM central services
    3rd level support is provided through the EGI helpdesk
    3 KB (491 words) - 15:46, 6 June 2016
  • EGI-InSPIRE:Macedonia-QR12
    * Maintenance of NGI_MARGI Helpdesk.
    3 KB (377 words) - 16:20, 7 January 2015
  • EGI Core activities:2013-bidding Accounting Portal
    Support through the EGI helpdesk is provided
    3 KB (464 words) - 15:47, 6 June 2016
  • EGI-InSPIRE:Serbia-US-QR10
    ...ur user support team continued to participate in testing of GGUS-NGI_AEGIS Helpdesk interface functionality after each new GGUS release.
    6 KB (895 words) - 11:41, 23 January 2015
  • SLM EGI.eu Federated Operations SLA Service Levels
    | Incident Management Helpdesk
    21 KB (2,434 words) - 16:13, 29 August 2014
  • EGI-InSPIRE:Sa1 2012-11-28
    *discussion of MAPPER helpdesk strategy and new actions =SA1.6 Helpdesk= <!-- T. Antoni -->
    6 KB (913 words) - 18:26, 6 January 2015
  • GGUS Availability and Continuity Plan
    Over the past years, the GGUS helpdesk system hadn't particular Av/Co issues highlighted by the performances that ...he Operations Portal Dashboard will be in read-only mode, and the regional helpdesk systems interfaced to GGUS will only miss the connection with it), and even
    8 KB (1,153 words) - 14:48, 18 February 2021
  • NGI International Task Review MS109 United Kingdom
    | OS_IS_Helpdesk_Assessment = For historical reasons the national level NGS helpdesk is currently separate from GGUS. Both helpdesks are run in parallel by the ...r helpdesks but the separation is due to historical reasons and since both helpdesk effectively serve their respective established user-bases, this are no plan
    8 KB (1,252 words) - 18:56, 19 December 2012
  • EGI-InSPIRE:Jra1 2013-12-03
    * GGUS global helpdesk integration
    2 KB (294 words) - 11:45, 6 January 2015
  • NGI International Task Review MS124 Croatia
    | HelpdeskInfrastructure_Assessment = Croatian NGI has no national helpdesk interfaces with GGUS and we do not plan to deploy one. We currently use sup
    4 KB (513 words) - 19:58, 21 February 2013
  • EGI-InSPIRE:Plan 2013 SA1.3
    ...t under [[EGI EUDAT PRACE collaboration|pilots activities]]. Acconting and helpdesk integration with PRACE.<span style="font-size:16.0pt">
    3 KB (490 words) - 20:05, 24 December 2014
  • EGI-InSPIRE:Serbia-US-QR12
    ...2. We have participated in testing of new GGUS releases and GGUS-NGI_AEGIS Helpdesk interface functionality. EGI AppDB (http://appdb.egi.eu/) has been updated
    7 KB (958 words) - 11:42, 23 January 2015
  • NGI International Task Review MS109 Switzerland
    | US_HS_Consultancy_Assessment = Consultancy is mainly done through the helpdesk system.
    4 KB (589 words) - 18:56, 19 December 2012
  • Federation of NGI services
    | Regional helpdesk
    5 KB (870 words) - 17:27, 11 September 2013
  • EGI-InSPIRE:Sa1 2013-11-12
    =SA1.6 Helpdesk=
    3 KB (442 words) - 18:30, 6 January 2015
  • Operations
    ...icket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]
    5 KB (638 words) - 15:31, 4 September 2019
  • Agenda-10-04-2017
    == Feedback from Helpdesk ==
    12 KB (1,700 words) - 15:26, 25 October 2017
  • EGI-InSPIRE:Sa1 2013-09-24
    =SA1.6 Helpdesk=
    3 KB (437 words) - 18:17, 6 January 2015
  • NGI DE CH Operations Center:Operations Meeting:13042012
    * We handle our tickets (user tickets in the NGI-DE helpdesk) really softly. We have to think about escalation procedures/escalation tab
    3 KB (474 words) - 10:13, 23 April 2012
  • Inspire sa1 2013-07-02
    =SA1.6 Helpdesk=
    3 KB (413 words) - 18:18, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-11-19
    =SA1.6 Helpdesk= <!-- G. Grein -->
    3 KB (398 words) - 18:30, 6 January 2015
  • EGI Change Management
    | Helpdesk - GGUS<br> | Helpdesk - GGUS
    9 KB (1,311 words) - 10:19, 22 October 2020
  • EGI Core activities:2015-bidding Accounting
    Support through the EGI helpdesk is provided
    4 KB (540 words) - 15:18, 6 June 2016
  • EGI-InSPIRE:Sa1 2013-10-22
    =SA1.6 Helpdesk=
    3 KB (412 words) - 18:30, 6 January 2015

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