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[[Category:Catch All Grid Core Services]] ...the Service Availability Monitoring framework ([[SAM]]). Usage of the OPS VO is subject to the EGI [[SPG:Documents| Security Policies]].

...tise, CPU, storage space) regardless of geographical location. They join a VO in order to access resources to meet these needs, after agreeing to a set o = VO Procedures and Policies =

* Service name: Operations support services * Service category: Operations

== Availability reporting == Within quarter 16 availability reporting was performed as usual on a monthly basis. Publication of results

The [[SAM | Service Availability Monitoring (SAM) ]] system is used to monitor the resources within the production infrastructure. SAM monitoring data is used for calculation of availability and reliability of

* Service name: Operations portal ...l provides tools supporting security operations, VO management, broadcast, availability reporting.

...yed for service level monitoring and reporting, the existing processes for service level management and the work plan for PY4. == Availability reporting ==

| Service Monitoring for Availability and Reliability == ARGO monitoring engine ==

*Service name: Operations portal ...l provides tools supporting security operations, VO management, broadcast, availability reporting.

= Availability reporting = ==== Operations tools and availability computations ====

= Availability reporting = ==== Operations tools and availability computations ====

...production infrastructure. SAM monitoring data is used for calculation of availability and reliability of grid sites. '''Test''' is a procedure which checks specific functionality of a given service, i.e. single measurement (e.g. org.bdii.Freshness, hr.srce.RGMA-CertLifetim

== Availability reporting == Within quarter 15 availability reporting was performed as usual on a monthly basis. Publication of results

* Service name: * Service category: Operations

...ices. The portal provides following tools: VO registration, VO management, VO dashboard, COD dashboard, Operation dashboard, Security dashboard, broadcas | '''Service Availability Monitoring'''

=Use case 1: NGI availability reports= ...ed by the NGI, this including the regional tools and other middleware core services operated, for example:

...yed for service level monitoring and reporting, the existing processes for service level management and the work plan for PY4. == Availability reporting ==

...: Infrastructure oversight, security operations, VO management, broadcast, availability reporting. ...//www.egi.eu/services/catalogue/fed-ops.html EGI&nbsp;Federated Operations service].<br>

...t the needs of the NGIs and EGI Operations to introduce the new middleware services and regional calculations. ...on of A/R metrics and will also add VO-wise metric results (in addition to service-wise, site-wise and NGI-wise provisioning of results). Moreover the profile

* Service name: Marketplace and Resource allocation ...s/). This will comprise handling of service requests including pay-for-use services, authentication and authorization processes of long-tail of science, users

...<b>existing</b> service endpoints together e.g. into an NGI grouping. The service endpoints themselves will still belong to their parent (non-virtual/physica * Child service endpoints

== Availability reporting == Within quarter 14 availability reporting was performed as usual on a monthly basis. Publication of results

= VO Job oriented tools = * The VO may want to offer a central installation to be used by all users

| O_title=Publishing middleware service versions | O_desc=All the services should publish in the information system the service version, and the middleware release. Other additional request, automaticall

...istics]] (procedure) and [[Availability and reliability monthly statistics|Availability and reliability monthly statistics]] (reports). New procedure has been crea ...rt in creation of [https://documents.egi.eu/document/1093 EGI OLA] and EGI service proftolio documents. EGI OLA has been approved by OMB in December.<br><br><

The broad concept of defining/declaring resources availability for EGI Resource Allocation. ...Resource Provider (RP) offers [[Glossary#IT_Service|IT Services]] through service abstractions (e.g., computing power, storage, etc.). NGIs and or individual

===Human Services=== ...ding management and developing policies and procedures for the operational services that are integrated into the production infrastructure through a set of dis

= Introduction to VO SAM = ...each NGI must deploy and operate their own [[SAM |'''Service Availability Monitoring (SAM)''']] system to monitor the fraction of EGI production infrastructure

==Human Services== ...ding management and developing policies and procedures for the operational services that are integrated into the production infrastructure through a set of dis

* meeting with Availability/Reliability Mini Project, discussion of wider adoption of the software prod * Produced NGI core services A/R tables

** based on the availability reliability of monitored services in cloudmon, EGI Operations will start follow up with underperforming sites ** EGI Operations will check the status of the production cloud services in order to understand which issues (if any) the site has and provide help

** based on the availability reliability of monitored services in cloudmon, EGI Operations will start follow up with underperforming sites ** EGI Operations will check the status of the production cloud services in order to understand which issues (if any) the site has and provide help

** proposal for site-wide security monitoring ** nagios: CRL checking on services that have gridftp (CEs/SEs) and checking for known vulnerable file permissi

* JRA1 phone conference, A/R VO view availability calculation in progress ...O views in the accounting portal where URs are wrongly grouped by role and VO group. Issues identified in wrong Role parsing by DGAS publisher (fixed in

...he related affecting operations assets . The min risks identified are: the availability of specialized support, the commitment to a timely delivering of fixes in c * D4.7 Operations Sustainability. Operations service portfolio completed according to fedSM guidelines. Other sections are being

* Services: https://poem.egi.eu/poem/admin/poem/public_service/ This table lists tests used for monitoring operational tools. Tests are executed on the central ARGO instances. Alarms

...ll, and preparation of service management improvement plan for EGI.eu core services * VO validation/decommissioning activities

...egi.eu/providers/operations-manuals/man02_service_intervention_management/ Service Intervention Management] ...volve or lead to the possibility of a loss, or noticeable degradation of a service.

...agers to make sure that all the hostnames and aliases used to connect to a service are included in its host certificate Subject Alternative Name field''', at * sites that could be affected by this future change are the ones running services whose clients may use globus-gssapi-gsi for authentication (CE, FTS, SRM, G

A second, more detailed review to promote service exchange across NGIs is being prepared: *'Updating VO ID cards' campaign and decommission of obsoleted VOs

* VO validation/decommissioning activities * Produced core services AR tables

| Operations Tools and Availability Calculation (EGI TF) | Dedicated EGI TF session on operational tools monitoring and availability calculation.

...nal services (as providers and/or consumers). A new survey with a detailed service portfolio will be produced to help NGIs in sharing operational effort in pr * definition of SHA-2 monitoring work plan

...on the latest versions of Grid middleware as well as with the EGI-InSPIRE monitoring and operations procedures. * VO ID card for vo.aginfra.eu was updated.

...f suspension policy related to the deployment of unsupported glite 3.1/3.2 services ** COD/CSIRT meeting to evaluate the status of unsupported middleware monitoring process

* meeting on cloud monitoring * 'Updating VO ID cards' campaign and decommission of obsoleted VOs

* handling of GGUS tickets and ongoing VO ID card update campaign * preparation of wiki pages on EGI.eu service management plan

* Updated document describing the VO availability requirement * monitoring of progress of mw upgrade campaign, coordination of development of new prob

*handling of operations tickets and VO services tickets *status assessment of EMI-1 decommissioning campaign: only 2 service end points are left for being upgraded

...ll, and preparation of service management improvement plan for EGI.eu core services * VO validation/decommissioning activities

*'Updating VO ID cards' campaign and decommission of obsoleted VOs * SHA-2 monitoring

....e. the resource BDII needs to be added to the site BDII, as for any other service in the site)'''. ...correctly published in the information system, so NGIs with VOMS gLite 3.2 service instances should check this.

== EGI central monitoring instance (ARGO) == Since July 1st, the EGI infrastructure is being monitored by two monitoring instances that can be found on these addresses:

...ll, and preparation of service management improvement plan for EGI.eu core services * VO validation/decommissioning activities

...l, and preparation of service managenment improvement plan for EGI.eu core services * planning of development of new dCache test for SHA-2 monitoring and decommissioning of non compliant software versions

= Service/Activities = ...l core infrastructure platform service component whose continuity and high availability configuration must be ensured.

...eduled downtime of EGI.eu central services, and discussion of GGUS minimum service level targets, revision of status of the report generator ...nsupported VOMS instances: opening of NGI tickets to request that affected service end-points are put in downtime (first escalation step)

* Operations Portal: discussion of VO availability/reliability computation algorithm for implementation of the first prototype * fixing many issues with incomplete/incorrect information in VO ID cards

...updates to existing pages, discussion of new content about the operations services as part of the EGI portfolio ...of changes to the EGI core infrastructure services to make them comply to service management best practices: assessment and next steps

...ll, and preparation of service management improvement plan for EGI.eu core services * VO validation/decommissioning activities

Back to main page: [[Services Availability Continuity Plans]] ...ailability and continuity of the service. The process is concluded with an availability and continuity test.

* preparation of survey on service configuration tools in preparation to the end of support of Yaim core ...iguration campaign in GOCDB of NGI core services in preparation to the NGI availability/reliability monthly statistics

* GOCDB meeting to assess implications of service renaming and implementation plans ...ftware support extensions (dCache), start of DPM EMI 1 and EMI 2 v < 1.8.6 monitoring campaign

* discussion about the addition/renaming of GOCDB service types (SQUID and MPI) ...topology information in GOCDB (almost completed) for the generation of NGI availability statistics

** Georgia (NGI_GE): monitoring was taken over by Serbian NGI (NGI_AEGIS) on December 13th 2010 ...OMB in Amsterdam it was decided that all services will be monitored by OPS VO (see details in the following [https://www.egi.eu/indico/contributionDispla

** LCMAPS-plugins-vo-ca-ap 0.0.1-1 ** LCMAPS-plugins-vo-ca-ap 0.0.1-1

* Migration of SAM central services: planning of the next steps * SAM/Nagios instance monitoring EUDAT infrastructure setup at surfSARA

= Service/Activities = The Accounting Portal receives and stores the site, user, and VO level summaries generated by the Accounting Repository and provides views v

...GOCDB), the accounting repository and portal, and the Service Availability Monitoring framework. The VO registration tool, the broadcast and downtime system, the periodic, operati

*VO validation/decommissioning activities ...about new service types in GOCDB &amp; support for multiple endpoints per service

* FedSM meeting and implementation plan for improvement of EGI.eu core services * assessment of VO availability prototype

...Marian Babik @David: can you confirm that this applies in general for any services ? Since https://rt.egi.eu/rt/Ticket/Display.html?id=3347 suggests this is o ...meredith hi Marian, yes, multiple endpoints per service would apply to all service types – of course we need to have a new list of InterfaceName values used

...tifact templates needed to improve service level management of EGI.eu core services * preparation of SHA-2 monitoring infrastructure, status assessment of services not SHA-2 compliant

...ll, and preparation of service management improvement plan for EGI.eu core services * VO validation/decommissioning activities

...agios system for monitoring of sites hosting unsupported gLite 3.1 and 3.2 services ...involving EGI, PRACE and relevant user communities, pilot of GlobusOnline service for transfer across peer infrastructures

...m VO (for testing purposes) as described at: https://lcg-voms.cern.ch:8443/vo/dteam/vomrs for the group /dteam/NGI_DE/..your_resource_center.. * enable monitoring of the site

| talk on development and utilization of the Pakiti service in EGI, http://event.twgrid.org/isgc2011/slides/SecurityandNetworking/1/pre monitoring.https://egi-csirt.scc.kit.edu/

** Added lcmaps-plugins-vo-ca-ap for SL6, needed for supporting the IGTF IOTA profile of CAs ...l ATP and POEM. These services became obsolete when we switched to central monitoring instances in July.

* Meeting on VO availability and reliability statistics + NGI statistics: discussion on how to consume t * Review of status of NGI service topology information in GOCDB: France and Germany missing.

...uctures and RIs. The current set of services will be expanded to include a Service Registry and Marketplace. The main targets of this task are:<br> ...services through technological innovation and new services in the area of Service Registry and Marketplace and resource allocation.

== Monthly Availability/Reliability == ***INDIACMS-TIFR: SRM service not published in the BDII, DPM 1.9.0 version, asked to upgrade...

*Notifications flag at the service endpoint level ...his way ARGO will retrieve from GOC-DB the information about the sites and services whom sending the email notification and the related recipients.

! style="border-bottom:1px solid black;" | Monitoring ! style="border-bottom:1px solid black;" | Monitoring

...always a set of variable that *must* be edited in any installation of the service. While there are variables that can stay as they are, if particular customi ...pts should check that *all* the variables so identified were edited by the service administrator.

...022 GGUS 142022]: Decision on preferred storage access protocols, required monitoring probes (assigned to Operations, on hold) **AppDB entry of VM image used by monitoring probe has expired and manual refresh was necessary, the probe does not chec

...d by </span>'''<span style="color:red">[[EGI-InSPIRE-Tasks|'''this updated service decomposition''']]</span>'''<span style="color:red">.</span>''' ...action of the user, operations and technology communities; ‘Infrastructure Services’ for securely accessing resource hosted by different organisations.

Back to main page: [[Services Availability Continuity Plans]] ...ailability and continuity of the service. The process is concluded with an availability and continuity test.

* JRA1 meeting and requirement for change of availability computation ...having central banning (according to the proposed change in the policy for service operations)

ngi-de-monitoring@lists.kit.edu -> NGI-DE Nagios Team * Availability/reliability statistics

== Monthly Availability/Reliability == *** '''USC-LCG2''': SRM failures, services restarted

<b>Applications on Demand (AoD) Service Information pages</b> ...s://www.egi.eu/services/applications-on-demand/ EGI Applications on Demand service] (AoD) is the EGI’s response to the requirements of researchers who are i

#'''[https://voms.hellasgrid.gr:8443/voms/dteam Register] to Dteam VO''' - Dteam membership will give you possibility to test sites and debug pro ...eam is responsible for detecting problems, coordinating the diagnosis, and monitoring the problems through to a resolution. It monitors sites in their region, an

...the possibility to also use an instance of the data integration Lavoisier service at IN2P3 Computing Center, in addition to the one at I3S. This would help g ...the possibility to also use an instance of the data integration Lavoisier service at IN2P3 Computing Center, in addition to the one at I3S. This would help g

...tifact templates needed to improve service level management of EGI.eu core services * handling of GGUS tickets and ongoing VO ID card update campaign

=== What does 'VO Support' consist in? === ...ous extend depending on VOs. Hereafter we provide a non exhaustive list of VO Support tasks:

*Notifications flag at the service endpoint level ...his way ARGO will retrieve from GOC-DB the information about the sites and services whom sending the email notification and the related recipients.

...ly see monthly "metrics report for GGUS" see "Amount of tickets per SU and VO" --> <!-- tickets solved: I can't find a way to extract the number of solve | M.SA1.Operation.1, NGI monthly availability and reliability - P

* APEL accounting service was successfully deployed on CESNET cluster, complete migration to APEL wil ...uthority CESNET CA3 has started, most of services are already running with service certificate signed by new CA.

...vices with other partner NGIs. EGI.eu will support NGIs interested in this service provisioning model with its coordination function during PY4 ...ion of service management processes and requirements to various operations services. Status of these will be assessed at the beginning of March to understand t

...ssment of status and progress of COD tickets for unsupported gLite 3.1/3.2 services * collection of information of service deployment by VO and discipline

...s integrated; UNICORE&nbsp;probes generate alarms in Operations Portal for vo.plgrid.pl<br> ##Monitoring:&nbsp;testing and verification of SAM Update 17

...low up with NGIs not deploying SAM instances compatible with the new GOCDB service types * proposal for change of AUP of OPS VO for participation of IRTF staff

...ons centres and 9 federated operations centres encompassing multiple NGIs. Availability and Reliability reached 94.50% and 95.42% (yearly average), which amounts t ...al security was run effectively during PY2 and ensured day-by-day security monitoring, and timely response in case of incidents. Security in EGI was reviewed fol

...face-to-face meeting||EGI, NGIs security staff||Activity update, Security monitoring plan, security training, discussions ...scussed in the regular coordination meeting. The ROD team works well. Grid services are maintained up-to-date. Security update was done by all sites. The sites

...he relationships and governance model, the Resource Infrastructure and the Service Infrastructure. ...partners who contribute resources to EGI users and consume EGI operational services.

...dministrators should also review the information related to the registered service endpoints. == Monthly Availability/Reliability ==

* '''SL5 services must be decommissioned by end of April 2016'''; broadcast at December, prob ...ervice, and we would like to gather some data about the real usage of this service for better planning its future.

...ier), WeNMR (Alexandre Bovin), CompChem VO (Alessandro Costantini), VLEMED VO (Silvia Olabarriaga). ...&sessionId=26&resId=0&materialId=slides&confId=1994 Using VAPOR to improve VO administration and operations] at the EGI Community Forum 2014 (May 2014).

OK (but not supporting fedcloud VO) ...dministrators should also review the information related to the registered service endpoints.

* '''VOMS-1for the EGI Network Support VO''' (courtesy of FZU) : https://voms.ipv6.farm.particle.cz:8443/voms/net.egi * '''VOMS-2 for the EGI Network Support VO''' (courtesy of INFN CNAF) : https://vomsmania.cnaf.infn.it:8443/voms/net.e

...e="color:red">'''Level 1 is Mandatory'''</span>): Defines the entity (VRC, VO, NGI, etc.) that communicated the requirement to EGI. (This is not necessar = Browsing, monitoring requirements - Dashboards =

...as migrated to the new platform at February 2nd. After the migration GOCDB service has been working without outages. GOCDB failover instance deployment starte * Management of the EGI OPS Availability and Reliability Profile ([[PROC08]])

...al ARGUS instance to register that (emi.ARGUS) in GOCDB as part of the NGI service site/grouping ...missing: http://grid-monitoring.egi.eu/myegi/gridmap/?groupname=&sitename=&vo=37&profile=26&dview=Status&grouptype=2&size=1&date=09-09-2013+13%3A17%3A54

...centres) expressed interest in being a resource provider through the grid services or the EGI federated cloud in the future to support new user communities. ...access to its grid (ARC-based) infrastructure; UZH will offer Cloud-based services (still exploring EGI fedcloud)

* Sets up a VO on EGI with sites committed to support MPI jobs. # Nagios probes: New monitoring probes for the EGI Service Availability Monitor (SAM) has been defined. These will be implemented and put into pro

D5.9 Annual report of software provisioning: contribution about service support (DMSU) being prepared by A. Krenek * gathering survey input about site service configuration tools and best practices

...s’ for technical activities; and 'Operations and Tools' for infrastructure services and tools. ...utive Boards meetings, community support is provided through a range of IT services to local staff and to the collaboration (e.g. website, wiki, meeting planne

== Monthly Availability/Reliability == ...UE2ServiceID=urn:ogf:ComputingService:ds4.ilt.kharkov.ua:arex,GLUE2GroupID=services,GLUE2DomainID=UA_ILTPE_ARC,GLUE2GroupID=grid,o=glue

...s’ for technical activities; and 'Operations and Tools' for infrastructure services and tools. ...utive Boards meetings, community support is provided through a range of IT services to local staff and to the collaboration (e.g. website, wiki, meeting planne

...%20Poznan%20meeting%20minutes.docx] URL: [https://intranet.geant.net/sites/Services/SA2/T3/Meetings/SA2T3meetingFeb2011inPoznan/default.aspx] |Resources and Services of the EGEE Production Infrastructure

*Notifications flag at the service endpoint level ...his way ARGO will retrieve from GOC-DB the information about the sites and services whom sending the email notification and the related recipients.

***Formal service offer prepared and set providing overall cost/prices for 6 courses ***Follow-up discussions regarding trainer availability and potential dates for courses between August-December 2017

*Notifications flag at the service endpoint level ...his way ARGO will retrieve from GOC-DB the information about the sites and services whom sending the email notification and the related recipients.

...te-decorated identity information and any rules stored at that resource or service. ...des at the same time Authentication and Authorisation functionality from a service point of view.

=== Task JRA1.2 Service Registry and Marketplace === * New VO established (training.egi.eu), sites configured

...2: Report on services for extension of accounting mechanisms for recording service usage (June 2011)] Content of report provided being reviewed - To effect al ...u/rt/Ticket/Display.html?id=3216 EDGI M1.2: EDGI development of integrated monitoring prototype (Nov 2011)]

..._es). If you have any requirement about the further-development of the MPI services of EGI, please submit a requirement ticket into the [[Requirements_Tracking ...erly support the submission and execution of parallel applications and the availability of a MPI implementation. Site administrators should check the [[MAN03|MPI-S

*Notifications flag at the service endpoint level ...his way ARGO will retrieve from GOC-DB the information about the sites and services whom sending the email notification and the related recipients.

=Human Services= ...ding management and developing policies and procedures for the operational services that are integrated into the production infrastructure.

= (CLOSED) Federation of NGI services and central coordination = ...of little progress in securing new funding to support national operations services to compensate the end of EC funding expected after April 2014 with the end

** FTS3 3.6.8 - several new features and bug fixes http://fts3-service.web.cern.ch/documentation/releases#qt-release-ui-tabs3 ** ARGUS 1.7.2 - update component Argus PAP service version 1.7.2 fixing PAP permissions

*D2.11 Cross-border procurement of e-Infrastructure services: Opportunities, Barriers, Use cases, Best Practices ** Updates and maintenance (SLA pages, thematic services)

== Monthly Availability/Reliability == ...UE2ServiceID=urn:ogf:ComputingService:ds4.ilt.kharkov.ua:arex,GLUE2GroupID=services,GLUE2DomainID=UA_ILTPE_ARC,GLUE2GroupID=grid,o=glue

== Monthly Availability/Reliability == ...UE2ServiceID=urn:ogf:ComputingService:ds4.ilt.kharkov.ua:arex,GLUE2GroupID=services,GLUE2DomainID=UA_ILTPE_ARC,GLUE2GroupID=grid,o=glue

...ser communities. These services provided by NGI USTs belong to TNA3.3. The services include (but are not restricted to): ...st contact is made with a new community, consultancy is typically the next service required.

* Service portfolio kick-off * Services monitoring kick-off

* Updated draft on service management plan for EGI.eu (part of FitSM implementation) * Collaboration demo BioVeL/OpenBio/EGI of oM extended web service in Europe: [https://documents.egi.eu/document/1947 DocDB], [http://www.yout

*'''ASP''' - Application Service Provider *'''A/R''' - Availability and Releability

*providing the list of sites supporting the fedcloud.egi.eu VO, which is the VO used to allow the evaluation of the FedCloud infrastructure by a given prov ...are violating the [https://documents.egi.eu/public/ShowDocument?docid=669 Service Operations Security Policy] which states that resource centres SHOULD NOT r