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  • NGI DE:Helpdesk
    ...ced by the NGI-DE Support Portal. It will be reachable via the URL https://helpdesk.ngi-de.eu/.
    653 bytes (103 words) - 13:09, 22 June 2010
  • NGI AEGIS:Helpdesk
    = Helpdesk = ...d instance of GGUS for NGI_AEGIS helpdesk will be available soon at http://helpdesk.aegis.rs/.
    254 bytes (37 words) - 12:40, 31 May 2010
  • GGUS:Helpdesk (GGUS) FAQ
    |Unit= Helpdesk (GGUS)
    1 KB (180 words) - 14:17, 29 November 2019
  • EGI Core activities:2015-bidding Helpdesk service
    * Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 15:20, 6 June 2016
  • EGI Core activities:2015-bidding Helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (310 words) - 15:20, 6 June 2016
  • 2015-bidding/helpdesk service
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk service]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2015-bidding/helpdesk support
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk support]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2016-bidding/helpdesk service
    *Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 17:33, 20 October 2016
  • 2016-bidding/helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (316 words) - 17:44, 19 October 2016
  • URN Registry:aai.egi.eu:helpdesk
    == urn:mace:egi.eu:aai.egi.eu:helpdesk == This entitlement value is required to access the [https://helpdesk.egi.eu EGI helpdesk (GGUS)].
    392 bytes (56 words) - 04:29, 21 February 2018
  • 2019-bidding/helpdesk-system
    23 bytes (2 words) - 17:53, 20 November 2019
  • 2019-bidding/helpdesk-human-support
    23 bytes (2 words) - 17:53, 20 November 2019
  • EGI Core activities:2013-bidding Incident management helpdesk
    * Service name: Incident Management Helpdesk (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (524 words) - 15:45, 6 June 2016
  • 2013-bidding/Incident management helpdesk
    #REDIRECT [[EGI Core activities:2013-bidding Incident management helpdesk]]
    75 bytes (8 words) - 15:45, 6 June 2016

Page text matches

  • NGI AEGIS:Main Page
    * [[NGI_AEGIS:Helpdesk|NGI_AEGIS:Helpdesk]] ; Helpdesk : ([[GGUS|global]]) http://www.ggus.eu/
    733 bytes (109 words) - 14:44, 1 June 2010
  • URN Registry:aai.egi.eu:helpdesk
    == urn:mace:egi.eu:aai.egi.eu:helpdesk == This entitlement value is required to access the [https://helpdesk.egi.eu EGI helpdesk (GGUS)].
    392 bytes (56 words) - 04:29, 21 February 2018
  • GGUS:NGI DE FAQ
    |purpose= The aim of NGI_DE helpdesk is to deal with all kind of issues related to operations of grid sites in G |documentation= Helpdesk https://helpdesk.ngi-de.eu/
    958 bytes (157 words) - 13:55, 29 March 2011
  • NGI AEGIS:Helpdesk
    = Helpdesk = ...d instance of GGUS for NGI_AEGIS helpdesk will be available soon at http://helpdesk.aegis.rs/.
    254 bytes (37 words) - 12:40, 31 May 2010
  • URN Registry:aai.egi.eu
    |<tt>[[URN Registry:aai.egi.eu:helpdesk|urn:mace:egi.eu:aai.egi.eu:helpdesk]]</tt> |eduPersonEntitlement value for access to the [https://helpdesk.egi.eu EGI helpdesk]
    634 bytes (104 words) - 04:30, 21 February 2018
  • NGI DE:Main Page
    * [[NGI DE:Helpdesk|NGI-DE:Helpdesk]] ; Helpdesk : ([[GGUS|global]]) http://www.ggus.eu/ , (regional) https://helpdesk.ngi-de.eu/
    996 bytes (138 words) - 08:36, 25 October 2012
  • GGUS:ROC CERN FAQ
    |documentation= CERN local helpdesk: https://cern.service-now.com/service-portal/ ...RN local helpdesk. Tickets can also be opened directly into the CERN local helpdesk.
    941 bytes (141 words) - 12:23, 27 May 2011
  • 2015-bidding/helpdesk service
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk service]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2015-bidding/helpdesk support
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk support]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2013-bidding/Incident management helpdesk
    #REDIRECT [[EGI Core activities:2013-bidding Incident management helpdesk]]
    75 bytes (8 words) - 15:45, 6 June 2016
  • GGUS:ROC Russia FAQ
    |responsible= For Issues regarding the Helpdesk please contact ROC RU Support team – Valeriy Kirichenko |assigned by= Users from local helpdesk and GGUS; VO admins, VO shifts, CCOD, ROD,
    818 bytes (125 words) - 11:32, 28 March 2011
  • EGI-InSPIRE:MS108 GGUS
    |O_Task_name = Helpdesk system ...t system, some have their own national ticket ticket or are using the xGUS helpdesk template.
    2 KB (313 words) - 16:07, 6 January 2015
  • GGUS:GGUS FAQ
    #REDIRECT [[GGUS:Helpdesk (GGUS) FAQ]]
    38 bytes (5 words) - 13:41, 29 November 2019
  • Regionalized Operations Portal use cases
    * the use of a different helpdesk for local sites . (3) * Regional helpdesk system
    2 KB (315 words) - 14:21, 28 April 2015
  • URN Registry:res
    |<tt>[[URN Registry:res.helpdesk|urn:mace:egi.eu:res:helpdesk]]</tt> |eduPersonEntitlement value for access to the [https://helpdesk.egi.eu EGI helpdesk]
    619 bytes (96 words) - 16:09, 17 September 2019
  • EGI Core activities:2015-bidding Helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (310 words) - 15:20, 6 June 2016
  • EGI-InSPIRE:Tasks and services
    '''Task 6: Helpdesk Infrastructure''' ::O-E-6 Helpdesk (Core Grid Services/Core Technical Grid Services/Incident Management Tool)
    3 KB (340 words) - 16:16, 6 January 2015
  • 2016-bidding/helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (316 words) - 17:44, 19 October 2016
  • GGUS:NGI GE FAQ
    |assigned by=GGUS tickets assigned to NGI_GE helpdesk. |solved by=Tickets are typically solved at NGI_GE helpdesk.
    657 bytes (107 words) - 15:26, 30 March 2011
  • GGUS:NGI AEGIS FAQ
    ...he GGUS ticketing system, or through the NGI Helpdesk available at: http://helpdesk.aegis.rs/. ...ed by= Tickets are solved within the [http://helpdesk.aegis.rs/ NGI_AEGIS Helpdesk], and all changes are synchronized with original GGUS tickets.
    1 KB (164 words) - 08:29, 5 April 2011
  • EGI Core activities:2015-bidding Helpdesk service
    * Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 15:20, 6 June 2016
  • NGI International Task Review MS124 Georgia
    | HelpdeskInfrastructure_Assessment = NGI-GE helpdesk is active. | SupportTeams_Assessment = NGI-GE helpdesk is active.
    2 KB (199 words) - 12:06, 23 February 2013
  • 2016-bidding/helpdesk service
    *Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 17:33, 20 October 2016
  • EGI-InSPIRE:WP4 Operations
    * the provisioning of the EGI Helpdesk infrastructure, integrated with national instances, to coordinate activity ...support teams within the infrastructure that once integrated with the EGI Helpdesk will respond to user and site support issues;
    1 KB (186 words) - 19:36, 24 December 2014
  • EGI Core activities:2013-bidding Incident management helpdesk
    * Service name: Incident Management Helpdesk (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (524 words) - 15:45, 6 June 2016
  • EGI Core activities:2013-bidding 1st level support
    ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    1 KB (217 words) - 15:45, 6 June 2016
  • NGI International Task Review MS124 Hungary
    | HelpdeskInfrastructure_Assessment = Helpdesk works through the GGUS. | SupportTeams_Assessment = Helpdesk works through the GGUS.
    2 KB (207 words) - 17:20, 28 February 2013
  • Documentation Contacts
    '''Ticket:''' submit a ticket to the "Operations" Support Unit in the EGI Helpdesk
    260 bytes (36 words) - 11:11, 14 May 2013
  • GGUS:VOs
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    827 bytes (124 words) - 09:38, 2 February 2021
  • Regionalized GGUS use cases
    ...ites have to be inserted by hand in the helpdesk configuration. A regional helpdesk should be able to be configured with a regionalized GOCDB in order to autom
    1 KB (232 words) - 14:21, 28 April 2015
  • GGUS:Type Of Issue Values
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    1 KB (140 words) - 14:58, 20 August 2015
  • EGI Core activities:Bidding
    *[[2016-bidding/helpdesk service|Helpdesk (GGUS)]] *[[2016-bidding/helpdesk support|Helpdesk human support]]
    7 KB (868 words) - 09:54, 24 June 2021
  • NGI DE CH Operations Center:NGI DE CH Operations Center
    [https://helpdesk.ngi-de.eu/ Helpdesk / 1st line support] [https://helpdesk.ngi-de.eu/ Helpdesk]
    3 KB (390 words) - 18:39, 25 November 2014
  • Support
    <big>'''EGI Helpdesk''' </big> *Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
    4 KB (538 words) - 14:57, 22 September 2021
  • GGUS
    GGUS is the central helpdesk provides a single interface for EGI support. | http://helpdesk.egi.eu/<br>
    3 KB (434 words) - 08:55, 24 January 2022
  • EGI Core activities:2013-bidding 2nd level support (core platform)
    ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (294 words) - 15:35, 6 June 2016
  • NGI International Task Review MS109 Serbia
    ...hieved through the dedicated mailing lists and newly established NGI_AEGIS Helpdesk. ...Helpdesk was recently introduced (NGI_AEGIS Helpdesk). Interface with GGUS helpdesk is provided.
    5 KB (741 words) - 18:55, 19 December 2012
  • EGI-InSPIRE:Sa1 2013-12-24
    =SA1.6 Helpdesk=
    887 bytes (118 words) - 18:31, 6 January 2015
  • NGI International Task Review MS109 Macedonia
    | US_HS_Consultancy_HowToImprove = When national helpdesk is deployed, this will be the preffered way of consultancy. | OS_IS_Helpdesk_Assessment = No national helpdesk deployed yet. All users use GGUS directly.
    4 KB (549 words) - 19:11, 19 December 2012
  • EGI-InSPIRE:Plan 2012 SA1.6
    ...unit in GGUS. To enable this, a separate helpdesk instance, the Technology Helpdesk has been created. ...acking systems. For EMI, support units have been created in the Technology Helpdesk on the level of the product teams or on the level of specific components. A
    5 KB (828 words) - 20:33, 24 December 2014
  • EGI Core activities:2013-bidding 2nd level support (community platform)
    ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (320 words) - 15:37, 6 June 2016
  • GGUS:Web Service Field Mapping
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    871 bytes (134 words) - 08:30, 28 June 2013
  • EGI-InSPIRE:Sa1 2014-04-29
    =SA1.6 Helpdesk=
    1,000 bytes (132 words) - 18:36, 6 January 2015
  • EGI-InSPIRE:SA1.6-QR4
    ...ued aqnd resulted in a few refinements and modifications of the technology helpdesk. The main effort was spend in defining and implementing the the software pr The next quarter will see the first major live test of the technology helpdesk with the EMI-1 release.
    4 KB (627 words) - 19:08, 6 January 2015
  • GGUS:EDUPERT FAQ
    |Helpdesk=Operations
    914 bytes (139 words) - 14:41, 4 February 2014
  • NGI International Task Review MS124 France
    | HelpdeskInfrastructure_Assessment = Using the EGI helpdesk system ...astructure_HowToImprove = continue the assess the importance of a national helpdesk
    3 KB (390 words) - 17:08, 18 February 2013
  • EGI-InSPIRE:Sa1 2014-01-07
    =SA1.6 Helpdesk=
    1 KB (149 words) - 18:31, 6 January 2015
  • GGUS:WLCG MoU Values
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    1,022 bytes (150 words) - 11:25, 10 November 2017
  • EGI-InSPIRE:SA1 slots for EGI Technical Forum
    * Roadmap for the EGI helpdesk and NGI support teams, coord Gergely Sipos ...GI User Support services which is NA3) to SN: replaces Roadmap for the EGI helpdesk and NGI support teams, more time needed===
    3 KB (464 words) - 16:20, 6 January 2015
  • New Availability Reporting
    ** the NGI helpdesk (where available) ...regional SAM) and a complementary set of optional services (e.g. the local helpdesk, VOMS, etc.)
    5 KB (821 words) - 16:11, 6 January 2015
  • GGUS:VO Support FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    2 KB (245 words) - 11:10, 17 October 2018
  • GGUS:ROC LA FAQ
    Grid Infrastructure, processing tickets coming from the local support helpdesk as well as
    983 bytes (144 words) - 11:23, 21 January 2013
  • EGI-InSPIRE:Jra1 2013-11-26
    </li><li> Integration of the global GGUS helpdesk
    2 KB (238 words) - 11:44, 6 January 2015
  • EGI-InSPIRE:ARC integration
    | &nbsp; ARC support is provided by the ARC product team through the EGI Helpdesk with base level of service support.&nbsp;
    1 KB (199 words) - 23:31, 24 December 2014
  • NGI International Task Review MS124 Romania
    | HelpdeskInfrastructure_Assessment = use GGUS helpdesk
    2 KB (196 words) - 13:27, 21 February 2013
  • EGI-InSPIRE:Plan 2013 Milestones
    ** Accounting, helpdesk integration with PRACE = SA1.6 Helpdesk =
    3 KB (374 words) - 19:54, 24 December 2014
  • GGUS:Helpdesk (GGUS) FAQ
    |Unit= Helpdesk (GGUS)
    1 KB (180 words) - 14:17, 29 November 2019
  • EGI-InSPIRE:SA1 EGI Global tasks assessments
    ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through the message passing. It is a critical com ==== Helpdesk ====
    9 KB (1,304 words) - 16:20, 6 January 2015
  • EGI-InSPIRE:Sa1 2014-04-08
    =SA1.6 Helpdesk=
    1 KB (168 words) - 18:36, 6 January 2015
  • EGI Core activities:PHASE II
    == Helpdesk (GGUS) <br> == ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    10 KB (1,384 words) - 09:54, 24 June 2021
  • GGUS:Applications on Demand (FGSG) FAQ
    |Helpdesk=Operations
    1 KB (169 words) - 15:46, 29 November 2019
  • EGI-InSPIRE:Sa1 tasks
    = Task 6: Helpdesk Infrastructure = * (NGI) Regional helpdesk
    7 KB (986 words) - 23:26, 24 December 2014
  • PROC26
    ...nce. Please use the new page https://ims.egi.eu/display/EGIPP/ISRM5+Verify+Helpdesk+SUs+are+working+and+perform+a+periodic+review+of+them |Doc_title = Verify helpdesk Support Units are working and perform a periodic review of them
    3 KB (488 words) - 15:19, 7 June 2021
  • NGI International Task Review MS109 Turkey
    | US_HS_Consultancy_Assessment = A RT-based helpdesk is available for users to consult. Furthermore, a user can directly interac | OS_IS_Helpdesk_Assessment = The RT-based helpdesk is available for the users to report the problems. But, the users mostly p
    6 KB (956 words) - 18:56, 19 December 2012
  • EGI-InSPIRE:Sa1 2014-02-11
    * Started preparation for the helpdesk support handover =SA1.6 Helpdesk=
    3 KB (381 words) - 18:38, 6 January 2015
  • NGI International Task Review MS109 France
    | OS_IS_Helpdesk_Assessment = NGI_France operates through a local helpdesk (Xhelp) interfaced with GGUS. ...ove = Better coupling of local and central helpdesk is needed. Also, local helpdesk is specific to one site and this is not a sustainable solution in the long-
    5 KB (770 words) - 18:52, 19 December 2012
  • EGI-InSPIRE:SA1.6-QR5
    ...the EGI-RT system the first EMI-1 release was announced via the Technology Helpdesk. The Technology Helpdesk will need some further finetuning of the workflows and some addional option
    4 KB (673 words) - 19:08, 6 January 2015
  • EGI-InSPIRE:Plan 2014 Milestones
    = SA1.6 Helpdesk =
    1 KB (183 words) - 19:55, 24 December 2014
  • EGI-InSPIRE:Sa1 2014-04-22
    =SA1.6 Helpdesk=
    1 KB (166 words) - 18:36, 6 January 2015
  • EGI-XSEDE:Collaboration
    #Helpdesk and ticket procedures (e.g. Escalation processes) #Integration of helpdesk and accounting to support communities that in the future will jointly use X
    9 KB (1,334 words) - 14:38, 2 June 2014
  • EGI-InSPIRE:Greece-QR5
    ...h are permitted to be connected to the apache server of NGI_GRNET regional helpdesk.
    4 KB (554 words) - 15:42, 7 January 2015
  • EGI Core activities:2015-bidding Operations portal
    ...l infrastructure oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as Support through the EGI helpdesk to the users of the service (EGI.eu, VO Managers, EGI CSIRT, Resource Centr
    4 KB (557 words) - 15:21, 6 June 2016
  • NGI International Task Review MS124 Slovakia
    | HelpdeskInfrastructure_HowToImprove = Need for national helpdesk will be reassessed.
    3 KB (220 words) - 17:49, 20 February 2013
  • GGUS:NGI PL FAQ
    ...tation= It is partially available as a technical documentation for PL-Grid Helpdesk containing e.g. statuses and allowed transitions between them. Note this is
    1 KB (217 words) - 10:48, 1 April 2011
  • EGI-InSPIRE:SA1.6-QR3
    ...appear read-only in GGUS. Modification is only possible in the technology helpdesk, access to which is restricted to DMSU and TP support staff. The next quarter will see the extension of the technology helpdesk to also cover the release workflow. The TPs will then annouce releases by s
    4 KB (558 words) - 19:08, 6 January 2015
  • EGI-InSPIRE:WP7 Operational Tools DoW summary
    The reference tools are: the operations portal, the EGI Helpdesk, the Grid configuration repository (GOCDB), the accounting repository and p ===TJRA1.2.2 EGI Helpdesk===
    9 KB (1,275 words) - 20:58, 24 December 2014
  • 2016-bidding/operations portal
    ...l infrastructure oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as Support through the EGI helpdesk to the users of the service (EGI.eu, VO Managers, EGI CSIRT, Resource Centr
    4 KB (591 words) - 17:36, 20 October 2016
  • NGI HR:Main Page
    ; Helpdesk : ([[GGUS|global]]) http://www.ggus.eu/
    2 KB (232 words) - 18:20, 19 December 2012
  • EGI-InSPIRE:SA1.6-QR8
    Finalise the set up a xGUS based helpdesk for the french national VO vo.france-grilles.fr which is a catch-all VO for Finalise the set up a xGUS based helpdesk for the NGI Slovenia (NGI_SI)
    3 KB (494 words) - 19:08, 6 January 2015
  • GGUS:VO Services FAQ
    * Provide consultancy and helpdesk service for VOs and VRCs
    2 KB (246 words) - 11:13, 9 December 2014
  • GGUS:DMSU FAQ
    ...provide support for problems not solvable by the first level support (the Helpdesk). Problem assigned to the DMSU are analysed by the software experts and set
    1 KB (244 words) - 08:33, 9 May 2013
  • NGI International Task Review MS109 Sweden
    ...s are short an quality of respones are high. The integration with the GGUS helpdesk system is currently handled manually. | OS_IS_Helpdesk_HowToImprove = Integration with the GGUS helpdesk system needs improvement.
    6 KB (879 words) - 18:56, 19 December 2012
  • NGI International Task Review MS109 Bulgaria
    | OS_IS_Helpdesk_Assessment = National helpdesk has been deployed. | OS_IS_Helpdesk_HowToImprove = The helpdesk needs to be more integrated.
    5 KB (692 words) - 18:36, 19 December 2012
  • EGI-InSPIRE:SA1 EGI Global tasks assessments MS108
    ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through the message passing. It is a critical com === Helpdesk ===
    9 KB (1,292 words) - 16:17, 6 January 2015
  • Agenda-03-07-2017
    == Feedback from Helpdesk ==
    6 KB (911 words) - 15:20, 19 June 2017
  • Agenda-09-01-2017
    == Feedback from Helpdesk ==
    7 KB (1,044 words) - 15:27, 25 October 2017
  • EGI-InSPIRE:Sa1 2014-04-15
    =SA1.6 Helpdesk=
    2 KB (215 words) - 18:36, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-12-03
    =SA1.6 Helpdesk=
    1 KB (194 words) - 18:31, 6 January 2015
  • EGI-InSPIRE:Sa1 2013-02-26
    ...tions manager: accounting integration waiting for feedback from APEL team. Helpdesk integration on hold. =SA1.6 Helpdesk=
    5 KB (796 words) - 18:17, 6 January 2015
  • EGI-InSPIRE:SA1 Task QR Reports
    | TSA1.6 Helpdesk
    2 KB (278 words) - 16:20, 6 January 2015
  • EGI Core activities:2013-bidding Operations Portal
    ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as Support through the EGI helpdesk to EGI.eu, VO Managers, EGI CSIRT, Resource Centre, NGI operators for the u
    5 KB (668 words) - 15:47, 6 June 2016
  • NGI International Task Review MS109 Montenegro
    | OS_IS_Helpdesk_HowToImprove = Deploy national helpdesk after enlargement of deployed sites.
    3 KB (392 words) - 18:54, 19 December 2012
  • EGI-InSPIRE:Sa1 2013-08-20
    =SA1.6 Helpdesk=
    2 KB (232 words) - 18:15, 6 January 2015
  • Operational Tools Regionalization Task Force meeting 2
    ...nstances in use, GGUS can interface with RT as an alternative for the reg. helpdesk.
    1 KB (190 words) - 13:56, 19 June 2015
  • EGI-InSPIRE:Sa1 2013-11-26
    =SA1.6 Helpdesk=
    2 KB (238 words) - 18:30, 6 January 2015
  • EGI Core activities:2015-bidding Long tail
    The provisioning of expertise and technical human support via the EGI Helpdesk and the additional support channels offered by the EGI long tail of science
    2 KB (268 words) - 15:20, 6 June 2016
  • EGI-InSPIRE:Sa1 2013-04-09
    =SA1.6 Helpdesk=
    2 KB (227 words) - 18:23, 6 January 2015
  • EGI-InSPIRE:Sa1 2014-01-14
    =SA1.6 Helpdesk=
    2 KB (238 words) - 18:32, 6 January 2015
  • NGI International Task Review MS109 Croatia
    ...the lower score). Staff had to use legacy systems (e.g. savannah), general helpdesk or direct email contact. With the clear definition of RT queue for requirem | OS_IS_Helpdesk_Assessment = Croatian NGI has no national helpdesk interfaces with GGUS and we do not plan to deploy one. We currently use sup
    5 KB (784 words) - 18:37, 19 December 2012
  • EGI Core activities:2015-bidding AAI services
    Support through the EGI helpdesk to users and service providers using the AAI services.
    2 KB (260 words) - 15:21, 21 October 2016

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