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  • * gLite Release Pages and Repository was a [[GGUS:FAQ Responsible Units|GGUS Support Unit]] [[Category:FAQ Former support units (GGUS)]]
    136 bytes (20 words) - 16:31, 28 March 2013
  • '''NPM''' was a [[GGUS:FAQ Responsible Units|GGUS Support Unit]]: Network Performance Monitoring [[Category:FAQ Former support units (GGUS)]]
    142 bytes (19 words) - 08:24, 29 June 2011
  • * DUS was a [[GGUS:FAQ Responsible Units|GGUS Support Unit]]: DIRECT USER SUPPORT [[Category:FAQ Former support units (GGUS)]]
    126 bytes (19 words) - 08:24, 29 June 2011
  • * EGI Software Provisioning was a [[GGUS:FAQ Responsible Units|GGUS Support Unit]] [[Category:FAQ Former support units (GGUS)]]
    127 bytes (18 words) - 16:32, 28 March 2013
  • * LCG CE was a [[GGUS:FAQ Responsible Units|GGUS Support Unit]] [[Category:FAQ Former support units (GGUS)]]
    108 bytes (17 words) - 09:24, 28 November 2012
  • * GridView was a [[GGUS:FAQ Responsible Units|GGUS Support Unit]] [[Category:FAQ Former support units (GGUS)]]
    110 bytes (16 words) - 16:36, 28 March 2013
  • * now: [[GGUS:APEL-EMI FAQ]] [[Category:FAQ Former support units (GGUS)]]
    179 bytes (25 words) - 08:43, 23 October 2013
  • * now: [[GGUS:NGI IT FAQ]] [[Category:FAQ Former support units (GGUS)]]
    123 bytes (17 words) - 16:47, 18 January 2013
  • {{GGUS-header|GGUS FAQ}} = FAQ Responsible Units =
    2 KB (358 words) - 15:48, 3 April 2014
  • * now: [[GGUS:NGI UK FAQ]] [[Category:FAQ Former support units (GGUS)]]
    128 bytes (18 words) - 11:25, 21 January 2013
  • * now: [[GGUS:Operations FAQ]] * decommission: https://savannah.cern.ch/support/?121753
    185 bytes (21 words) - 08:24, 29 June 2011
  • * now: [[GGUS:NGI IGALC FAQ]] [[Category:FAQ Former support units (GGUS)]]
    174 bytes (26 words) - 09:41, 5 June 2013
  • * now: [[GGUS:dCache Support FAQ]] <!-- * decommission: https://savannah.cern.ch/support/?120702 -->
    180 bytes (23 words) - 15:20, 2 August 2011
  • * now: [[GGUS:dCache Support FAQ]] * decommission: https://savannah.cern.ch/support/?120702
    167 bytes (20 words) - 15:20, 2 August 2011
  • * now: [[GGUS:Deployment Experts FAQ]] <!-- * decommission: https://savannah.cern.ch/support/index.php?141906 -->
    536 bytes (72 words) - 15:27, 26 February 2014
  • '''SAM/Nagios EGI Support''' * decommissioned: https://its.cern.ch/jira/browse/GGUS-1248
    200 bytes (28 words) - 16:20, 5 May 2014
  • * now: [[GGUS:StratusLab FAQ]] [[Category:FAQ Former support units (GGUS)]]
    176 bytes (24 words) - 09:36, 5 June 2013
  • * now: [[GGUS:OTAG FAQ]] <!-- * decommission: https://savannah.cern.ch/support/?132584 -->
    156 bytes (20 words) - 16:36, 18 January 2013
  • * now: [[GGUS:NGI_AT FAQ]] <!-- * decommission: https://savannah.cern.ch/support/?132730 -->
    160 bytes (22 words) - 16:32, 18 January 2013
  • * now: [[GGUS:UCST FAQ]] [[Category:FAQ Former support units (GGUS)]]
    165 bytes (25 words) - 09:37, 5 June 2013
  • {{GGUS-header|FAQ Responsible Units}} *List of FAQs see [[:Category:FAQ Responsible Units (GGUS)]]
    2 KB (280 words) - 14:08, 28 October 2019
  • '''MPI User Support''' * now: [[GGUS:MPI User Support FAQ]]
    188 bytes (28 words) - 09:32, 5 June 2013
  • * now: [[GGUS:ARC Deploy FAQ]] <!-- * decommission: https://savannah.cern.ch/support/?131442 -->
    168 bytes (22 words) - 16:26, 18 January 2013
  • * now: [[GGUS:Torque Utils FAQ]] [[Category:FAQ Former support units (GGUS)]]
    184 bytes (27 words) - 08:46, 23 October 2013
  • * now: [[GGUS:gLite UI FAQ]] [[Category:FAQ Former support units (GGUS)]]
    172 bytes (26 words) - 09:30, 5 June 2013
  • * now: [[GGUS:R-GMA FAQ]] <!-- * decommission: https://savannah.cern.ch/support/?129768 -->
    158 bytes (20 words) - 16:43, 18 January 2013
  • * now: [[GGUS:SAGA-SD FAQ]] [[Category:FAQ Former support units (GGUS)]]
    170 bytes (24 words) - 09:34, 5 June 2013
  • * now: [[GGUS:gLite WN FAQ]] [[Category:FAQ Former support units (GGUS)]]
    172 bytes (26 words) - 09:31, 5 June 2013
  • * now: [[GGUS:Dashboard-Siteview FAQ]] <!-- * decommission: https://savannah.cern.ch/support/?137442 -->
    184 bytes (20 words) - 09:24, 5 June 2013
  • * now: [[GGUS:APEL-EMI FAQ]] [[Category:FAQ Former support units (GGUS)]]
    172 bytes (24 words) - 09:21, 5 June 2013
  • * now: [[GGUS:EMI QA FAQ]] [[Category:FAQ Former support units (GGUS)]]
    168 bytes (26 words) - 09:25, 5 June 2013
  • * now: [[GGUS:EMI Testbeds FAQ]] [[Category:FAQ Former support units (GGUS)]]
    180 bytes (26 words) - 09:28, 5 June 2013
  • * decommission: https://savannah.cern.ch/support/index.php?124423 ...from GGUS. The existing tickets (if any) can be moved to [[GGUS:SAM/Nagios FAQ|SAM/Nagios SU]]. ''
    327 bytes (49 words) - 07:44, 15 August 2012
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    280 bytes (33 words) - 09:12, 31 October 2018
  • * now: [[GGUS:SAM/Nagios FAQ]] <!-- * decommission: https://savannah.cern.ch/support/index.php?138241 -->
    1 KB (150 words) - 08:26, 10 July 2013
  • * now: [[GGUS:EMI Release Management FAQ]] [[Category:FAQ Former support units (GGUS)]]
    200 bytes (28 words) - 09:26, 5 June 2013
  • <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1440 --> [[Category:FAQ Former support units (GGUS)]]
    1 KB (191 words) - 14:24, 28 July 2015
  • <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1442 --> [[Category:FAQ Former support units (GGUS)]]
    647 bytes (89 words) - 14:03, 28 July 2015
  • * decommission: https://ggus.eu/?mode=ticket_info&ticket_id=107457 [[Category:FAQ Former support units (GGUS)]]
    137 bytes (18 words) - 08:05, 5 August 2014
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    1 KB (168 words) - 11:19, 22 February 2018
  • <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1448 --> [[Category:FAQ Former support units (GGUS)]]
    656 bytes (94 words) - 08:56, 29 July 2015
  • * now: [[GGUS:EMI Common Data Library FAQ]] [[Category:FAQ Former support units (GGUS)]]
    776 bytes (115 words) - 08:21, 10 July 2013
  • * [[TNA3.3 NGI User Support Teams]] ...ttps://ggus.eu/ws/ticket_info.php?ticket=69016 && https://savannah.cern.ch/support/index.php?122460
    234 bytes (31 words) - 08:26, 27 July 2011
  • * now: [[GGUS:gLite VOBOX FAQ]] [[Category:FAQ Former support units (GGUS)]]
    1 KB (146 words) - 08:55, 10 July 2013
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    561 bytes (76 words) - 17:18, 28 November 2019
  • <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1636 --> [[Category:FAQ Former support units (GGUS)]]
    703 bytes (102 words) - 15:44, 19 February 2019
  • * now: [[GGUS:LHC Experiment Dashboard FAQ]] <!-- * decommission: https://savannah.cern.ch/support/index.php?138241 -->
    760 bytes (100 words) - 08:24, 10 July 2013
  • <!-- * decommission: https://ggus.eu/?mode=ticket_info&ticket_id=134760 --> [[Category:FAQ Former support units (GGUS)]]
    714 bytes (101 words) - 14:44, 26 April 2018
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    725 bytes (102 words) - 14:38, 28 July 2015
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    622 bytes (91 words) - 12:48, 20 August 2015
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    813 bytes (122 words) - 09:03, 31 October 2018
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    721 bytes (108 words) - 17:17, 28 November 2019
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    1 KB (165 words) - 11:18, 22 February 2018
  • * decommission: https://ggus.eu/index.php?mode=ticket_info&ticket_id=110473 [[Category:FAQ Former support units (GGUS)]]
    637 bytes (99 words) - 11:34, 9 December 2014
  • <!-- * decommission: https://ggus.eu/?mode=ticket_info&ticket_id=136805 --> [[Category:FAQ Former support units (GGUS)]]
    781 bytes (112 words) - 09:58, 10 September 2018
  • <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1447 --> [[Category:FAQ Former support units (GGUS)]]
    820 bytes (111 words) - 08:57, 29 July 2015
  • {{GGUS-FAQ |purpose= TPM is the most important part of the support system for the grid. TPM is ticket process management.
    2 KB (351 words) - 13:12, 4 February 2015
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    849 bytes (131 words) - 09:49, 4 November 2014
  • <!-- * decommission: https://ggus.eu/?mode=ticket_info&ticket_id=140600 --> [[Category:FAQ Former support units (GGUS)]]
    659 bytes (99 words) - 10:33, 5 April 2019
  • * now: [[GGUS:ISIN FAQ]] [[Category:FAQ Former support units (GGUS)]]
    1 KB (166 words) - 08:49, 10 July 2013
  • <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1446 --> [[Category:FAQ Former support units (GGUS)]]
    742 bytes (104 words) - 08:58, 29 July 2015
  • <!-- * decommission: https://ggus.eu/?mode=ticket_info&ticket_id=139712 --> [[Category:FAQ Former support units (GGUS)]]
    1 KB (194 words) - 16:47, 7 March 2019
  • <!-- * decommission: https://ggus.eu/?mode=ticket_info&ticket_id=139715 --> [[Category:FAQ Former support units (GGUS)]]
    1 KB (179 words) - 16:46, 7 March 2019
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    832 bytes (116 words) - 14:50, 26 April 2018
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    1 KB (207 words) - 11:17, 22 February 2018
  • * decommissioned: https://its.cern.ch/jira/browse/GGUS-1598 [[Category:FAQ Former support units (GGUS)]]
    763 bytes (112 words) - 10:51, 31 October 2018
  • <!-- * decommission: https://ggus.eu/index.php?mode=ticket_info&ticket_id=139714 --> [[Category:FAQ Former support units (GGUS)]]
    918 bytes (149 words) - 11:39, 20 March 2019
  • <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1636 --> [[Category:FAQ Former support units (GGUS)]]
    965 bytes (136 words) - 15:45, 19 February 2019
  • <!-- * decommission: https://ggus.eu/index.php?mode=ticket_info&ticket_id=139719 --> [[Category:FAQ Former support units (GGUS)]]
    1 KB (240 words) - 13:24, 4 March 2019
  • * now: [[GGUS:EMI Common FAQ]] [[Category:FAQ Former support units (GGUS)]]
    1 KB (169 words) - 08:20, 10 July 2013
  • * now: [[GGUS:NGI_IE FAQ]] [[Category:FAQ Former support units (GGUS)]]
    1 KB (171 words) - 08:56, 10 July 2013
  • {{GGUS-FAQ ...round, assigning it to the UNICORE bug tracker, or assigning it to the EMI support unit for further processing.
    1 KB (160 words) - 10:19, 11 November 2015
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    823 bytes (126 words) - 15:53, 19 November 2018
  • <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1636 --> [[Category:FAQ Former support units (GGUS)]]
    2 KB (255 words) - 15:46, 19 February 2019
  • <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1443 --> [[Category:FAQ Former support units (GGUS)]]
    902 bytes (134 words) - 14:19, 28 July 2015
  • <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1449 --> [[Category:FAQ Former support units (GGUS)]]
    961 bytes (149 words) - 14:27, 28 July 2015
  • <!-- * decommission: https://ggus.eu/?mode=ticket_info&ticket_id=139720 --> [[Category:FAQ Former support units (GGUS)]]
    1 KB (181 words) - 16:45, 7 March 2019
  • <!-- * decommission: https://ggus.eu/?mode=ticket_info&ticket_id=134672 --> [[Category:FAQ Former support units (GGUS)]]
    1 KB (190 words) - 15:25, 26 April 2018
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    2 KB (246 words) - 11:13, 9 December 2014
  • <!-- * decommission: https://ggus.eu/index.php?mode=ticket_info&ticket_id=139714 --> [[Category:FAQ Former support units (GGUS)]]
    1 KB (173 words) - 11:35, 20 March 2019
  • <!--{{GGUS-FAQ ...The purpose of the ETICS SU is handling tickets assigned to it through the GGUS system. These tickets normally originate from users of ETICS services. The
    1 KB (234 words) - 08:50, 23 October 2013
  • '''EGI Operations Support''' [[Category:FAQ Former support units (GGUS)]]
    2 KB (240 words) - 09:10, 31 October 2018
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    1 KB (175 words) - 09:56, 4 November 2014
  • <!-- * decommission: https://ggus.eu/?mode=ticket_info&ticket_id=139717 --> [[Category:FAQ Former support units (GGUS)]]
    1 KB (183 words) - 16:46, 7 March 2019
  • {{GGUS-header|GGUS-Decommission-Support-Unit}} == How can I decommission a Support Unit? ==
    2 KB (273 words) - 15:38, 3 April 2014
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    1 KB (187 words) - 12:42, 20 August 2015
  • {{GGUS-FAQ ...ort to the EGI.eu Collaboration Tools (the EGI.eu backoffice) through this support unit.
    939 bytes (140 words) - 14:19, 29 November 2019
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    1 KB (228 words) - 15:10, 26 April 2018
  • <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1595 --> [[Category:FAQ Former support units (GGUS)]]
    2 KB (267 words) - 15:01, 26 April 2018
  • * now: [[GGUS:VOMRS_FAQ]] <!-- * decommission: https://its.cern.ch/jira/browse/GGUS-1408 -->
    2 KB (291 words) - 10:28, 23 June 2015
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    1 KB (214 words) - 14:57, 26 April 2018
  • {{GGUS-FAQ ...the Gridsite Support Unit is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations.
    1 KB (172 words) - 18:25, 20 November 2015
  • <!-- * decommission: https://ggus.eu/index.php?mode=ticket_info&ticket_id=139716 --> [[Category:FAQ Former support units (GGUS)]]
    1 KB (226 words) - 15:28, 25 February 2019
  • {{GGUS-FAQ ...o the respective section in ARC bug tracker, or re-assigning it to the EMI support unit for further processing.
    1 KB (203 words) - 10:20, 11 November 2015
  • {{GGUS-FAQ ...of the gLite Security SU is handle tickets assigned to it through the EGEE GGUS
    991 bytes (150 words) - 18:24, 20 November 2015
  • ...request support when they are using the grid. The GGUS system is the main support access point for the EGI project. It creates a trouble ticket to record the GGUS is one of [[Core EGI Activities|EGI&nbsp;core services and]] part of [http:
    3 KB (434 words) - 08:55, 24 January 2022
  • {{GGUS-FAQ ...erational issues. It provides site administrator training and limited user support.
    938 bytes (135 words) - 11:24, 22 February 2018
  • | definition of the technology support workflows and their implementation ...ck is done by 97% of the support units. The new FAQ can be found at [[GGUS:FAQ]]
    4 KB (673 words) - 19:08, 6 January 2015
  • {{GGUS-FAQ ...support for the EGI AAI Components (Check-in service) and tracking for the support requests submitted by users.
    889 bytes (137 words) - 14:19, 29 November 2019
  • {{GGUS-FAQ ...The purpose of the caNL SU is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations.
    1 KB (184 words) - 14:48, 26 April 2018
  • [[Category:FAQ Former support units (GGUS)]] <!--{{GGUS-FAQ
    2 KB (299 words) - 15:43, 19 April 2016
  • {{GGUS-FAQ |purpose= The purpose is to provide user support for the [https://rcauth.eu RCauth Online CA]
    1 KB (180 words) - 12:56, 5 April 2019
  • {{GGUS-FAQ ...urces as well. MTA SZTAKI provides support for WS-PGRADE/gUSE through this support unit.
    1 KB (209 words) - 14:21, 29 November 2019
  • {{GGUS-FAQ ...t unit for the Grid service involved or to one of the WLCG Network support units.
    798 bytes (126 words) - 16:23, 26 April 2018
  • {{GGUS-header|GGUS-New-Support-Unit}} == How can I register a new support unit? ==
    5 KB (764 words) - 12:12, 16 July 2021
  • {{GGUS-header|GGUS-Priority-Colour}} == What is the purpose of the priority colours in GGUS? ==
    4 KB (502 words) - 09:48, 14 August 2014
  • {{GGUS-FAQ ...frastructure. This kind of problems have to be assigned to the [[GGUS:DMSU FAQ|DMSU SU]].
    2 KB (244 words) - 18:29, 20 November 2015
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    2 KB (262 words) - 16:38, 19 November 2018
  • {{GGUS-FAQ ...r relationships. Perun development team provides user support through this support unit.
    1 KB (213 words) - 14:21, 29 November 2019
  • {{GGUS-FAQ ...setup workarounds are found or a dialogue is initiated with the 3rd level support team, the middleware provider.
    1 KB (244 words) - 08:33, 9 May 2013
  • [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    3 KB (465 words) - 09:14, 31 October 2018
  • ...S Documentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    8 KB (1,137 words) - 16:14, 23 June 2021
  • ...S Documentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    10 KB (1,501 words) - 16:01, 5 May 2014
  • {{GGUS-header|FAQ GGUS-Waiting-For-PT-Process}} ...could expect a solution for his problem in a reasonable time and avoiding GGUS tickets pending for a very long time. This work flow consists of 4 steps to
    8 KB (1,237 words) - 11:53, 17 December 2019
  • ...S Documentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    9 KB (1,205 words) - 11:19, 5 October 2020
  • {{GGUS-header-edit}} The GGUS Report Generator is available at https://ggus.eu/?mode=report_view.<br><br>
    12 KB (1,936 words) - 10:18, 26 January 2018
  • ...S Documentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    8 KB (1,232 words) - 10:02, 24 July 2013
  • ...S Documentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    10 KB (1,503 words) - 10:16, 19 June 2015
  • #redirect [[GGUS:SOAP_Interface_FAQ]] ...S Documentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    11 KB (1,650 words) - 10:14, 28 June 2013
  • ...S Documentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    17 KB (2,430 words) - 09:06, 19 June 2015
  • ** Deployment of regional helpdesk interworking with GGUS (optional) ...a regional ticketing system, make use of a xGUS regional, instance or use GGUS directly
    7 KB (986 words) - 23:26, 24 December 2014
  • * Update of NGI_MARGI GGUS-FAQ Responsible Units section at wiki.egi.eu ([[GGUS:NGI_MARGI_FAQ]]) * Regular site maintainance support within the NGI_MARGI
    4 KB (556 words) - 18:11, 22 January 2015
  • {{GGUS-header-edit|FAQ GGUS-Support-Staff-Guide}} Please see the [https://ggus.eu/index.php?mode=release_notes Ongoing work list] for further information.
    32 KB (5,189 words) - 13:28, 29 March 2019
  • * Update of NGI_AEGIS GGUS-FAQ Responsible Units section at wiki.egi.eu ([[GGUS:NGI_AEGIS_FAQ]]) * Contribution to NGI UST interactive map (http://www.egi.eu/user-support/ammap/)
    8 KB (1,117 words) - 17:53, 22 January 2015