GGUS:Metrics Portal FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Metrics Portal SUPPORT UNIT
Responsible Unit
Metrics Portal
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the Metrics Portal Support?

To develop and support the Metrics Portal

For which components does Metrics Portal provide support?

Metrics Portal.

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to Metrics Portal Support?

Any user of the Metrics Portal. This includes task and activity leader and their deputies, NGI and country operations staff.

Are tickets typically solved in Metrics Portal Support or reassigned elsewhere?

CESGA Metrics Portal staff.

Who is responsible for Metrics Portal Support?

CESGA Metrics Portal staff.

What documentation is available on Metrics Portal Support?

http://metrics.egi.eu/

What is the usual "Type of Issue" for the tickets of Metrics Portal?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Metrics Portal team.

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