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FAQ FOR rOCCI SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the rOCCI Support?
The purpose of the rOCCI SU is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations.
For which components does rOCCI provide support?
The rOCCI SU provides support for the following subsystems:
Which quality of service (QoS) will you provide?
Who will assign tickets to rOCCI Support?
A ticket is usually assigned to the rOCCI Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived trouble is tracked down to a product relevant to rOCCI SU.
Are tickets typically solved in rOCCI Support or reassigned elsewhere?
Unless the root of a problem is tracked elsewhere, tickets will be typically solved within the rOCCI SU.
Who is responsible for rOCCI Support?
The persons responsible for rOCCI are members of the team producing the rOCCI and jOCCI family of products, and smaller accompanying tools within the ONe Integration suite.
What documentation is available on rOCCI Support?
The rOCCI SU consists of rOCCI, jOCCI and ONe Integration developers with first-hand experience of the products. No specific support documentation is available, however it is recommended that supporters consult general product documentation to help them distinguish between bugs and erroneous usage: , 
What is the usual "Type of Issue" for the tickets of rOCCI?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the rOCCI team.
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