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FAQ FOR LTOS SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the LTOS Support?
The purpose of the LTOS SU is handle ticket assigned to it.
For which components does LTOS provide support?
The LTOS SU provides support for the User Registration Portal.
Which quality of service (QoS) will you provide?
According to https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels we will provide medium QoS.
Who will assign tickets to LTOS Support?
A ticket is usually assigned to the LTOS Support Unit by EGI 2nd level user support or directly by informed users or site admins.
Are tickets typically solved in LTOS Support or reassigned elsewhere?
Yes. Tickets are typically solved in this unit.
Who is responsible for LTOS Support?
The LTOS development team.
What documentation is available on LTOS Support?
What is the usual "Type of Issue" for the tickets of LTOS?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the LTOS team.
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