GGUS:ELOG Operations FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ELOG Operations SUPPORT UNIT
Responsible Unit
ELOG Operations
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the ELOG Operations Support?

ELOG is a weblog tool. It allows e.g. LHC experiment shifters to put information into chronological order and to retrieve them through a web interface. The elog support will handle any operational issues with the tool.

For which components does ELOG Operations provide support?

see:

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to ELOG Operations Support?

Normally the GGUS TPM judging from the ticket content.

Are tickets typically solved in ELOG Operations Support or reassigned elsewhere?

Elog support is the second level support so shall be handled within this SU. In special circumstances, e.g. changes needed to the underlying codebase, the problem has to be handled by the elog development team which will be contacted by ELOG Operations directly.

Who is responsible for ELOG Operations Support?

Stefan Roiser, Maria Dolores Saiz Santos, CERN/IT/ES/VOS

What documentation is available on ELOG Operations Support?

see:

What is the usual "Type of Issue" for the tickets of ELOG Operations?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the ELOG Operations team.

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