GGUS:Operations FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Operations SUPPORT UNIT
Responsible Unit
Operations
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the Operations Support?

For which components does Operations provide support?

Please note: This Support Units does not provide support about any specific technology component that is deployed in the infrastructure. This kind of problems have to be assigned to the DMSU SU.

Relevant issues for which this Support Unit can be contacted are:

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to Operations Support?

Are tickets typically solved in Operations Support or reassigned elsewhere?

Who is responsible for Operations Support?

What documentation is available on Operations Support?

What is the usual "Type of Issue" for the tickets of Operations?

Operations

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Operations team.

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