GGUS:ARC FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ARC SUPPORT UNIT
Responsible Unit
ARC
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the ARC Support?

Within the European Middleware Initiative user support for ARC components is done through GGUS support units. This support unit is taking care of ARC components developed and maintained within EMI, namely: ARC compute element and clients, including security utilities, container, corresponding information system components and the GridFTP server, as well as corresponding libraries. This support unit is part of third level user support (EMI). It processes incoming tickets by analysing them and assigning it to the respective section in ARC bug tracker, or re-assigning it to the EMI support unit for further processing.

For which components does ARC provide support?

For which components do you provide support?

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to ARC Support?

It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit; direct issue reporting by individual customers is also anticipated.

Are tickets typically solved in ARC Support or reassigned elsewhere?

unknown

Who is responsible for ARC Support?

EMI ARC user support team and ARC experts

What documentation is available on ARC Support?

The available ARC documentation, the NorduGrid Wiki, and the EMI wiki.

What is the usual "Type of Issue" for the tickets of ARC?

Computing Services

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the ARC team.

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