GGUS:LSF Utils FAQ
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FAQ FOR LSF Utils SUPPORT UNIT
- Responsible Unit
- LSF Utils
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the LSF Utils Support?
The LSF Utils Support Unit (SU) is a 3rd level SU, about integrating LSF with the rest of the grid m/w (glite, EMI). The supporters act on a best-effort basis, after GGUS ticket filtering by the TPM (1st level) and the DMSU (2nd level). It provides support for usage of LSF from the Grid. The LSF SU will not build and package new releases of LSF nor will it fix bugs in LSF. The LSF SU will not provide support for LSF: it will only address problems concerning the integration between LSF and the CREAM CE
For which components does LSF Utils provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to LSF Utils Support?
By assignment within GGUS from the DMSU.
Are tickets typically solved in LSF Utils Support or reassigned elsewhere?
Specifically for LSF, the team at CERN/IT/PES receive and evaluate all tickets for SU 'gLite LSF Utils'. Then:
- they answer the tickets concerning info providers
- they use the field "Assign ticket to specific person(s)" to signal the developer, this ticket is for him.
Who is responsible for LSF Utils Support?
Grid experts with LSF expertise are behind the e-group lsf-grid-support (@cern) and INFN-Padova which receive GGUS ticket notification. The support team is located at CERN/IT/PES and at INFN-Padova. CERN/IT/PES is responsible for the lsf info provider, while INFN-Padova is in charge of yaim-lsf-utils and of the metapackage.
What documentation is available on LSF Utils Support?
Please refer to the CREAM CE documentation available at https://wiki.italiangrid.it/CREAM
What is the usual "Type of Issue" for the tickets of LSF Utils?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the LSF Utils team.
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