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FAQ FOR UNICORE-Server SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the UNICORE-Server Support?
Within the European Middleware Initiative user support for UNICORE components is done through GGUS support units. This support unit is taking care of UNICORE-Server This support unit is part of third level user support (EMI). It processes incoming tickets by analysing them, finding a workaround, assigning it to the UNICORE bug tracker, or assigning it to the EMI support unit for further processing.
For which components does UNICORE-Server provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to UNICORE-Server Support?
It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit
Are tickets typically solved in UNICORE-Server Support or reassigned elsewhere?
The Responsible Unit makes sure that the ticket is analysed and solved by either finding a workaround or by assigning it the to the UNICORE bug tracker.
Who is responsible for UNICORE-Server Support?
EMI user support team for UNICORE
What documentation is available on UNICORE-Server Support?
- UNICORE documention http://www.unicore.eu/documentation/
- EMI wiki https://twiki.cern.ch/twiki/bin/view/EMI/WebHome
What is the usual "Type of Issue" for the tickets of UNICORE-Server?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the UNICORE-Server team.
- Please use this