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...information about the scope of this infrastructure VO, the AUP and related procedures. | [[OPS vo|OPS VO]]

=== Operation Procedures === NGI-DE is part of EGI. The following EGI procedures approved by the OMB are part of the GOP.

| '''[[Operations Procedures|Procedures and Policies]]''' ...re partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions prov

...M: EMI-NAGIOS metapackage support ended. This metapackage contains all the procedures to install and configure the EMI probes. We should assess the impact. * SAM EGI Ops phoneconf

...VOMS service and VO membership management for infrastructural VOs (DTEAM, OPS), the provisioning of middleware services needed by the monitoring infrastr == OPS VO Membership management ==

This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process.

...M: EMI-NAGIOS metapackage support ended. This metapackage contains all the procedures to install and configure the EMI probes. We should assess the impact. ==== 3.2.4 Ops Portal ====

...VMI endorsement procedure is approved by OMB, and it is implemented in the ops tools where necessary * Develop new operational security procedures for the EGI Federated Cloud Service for incident response and vulnerability

**[[Operations Procedures|Procedures and Policies]] **[[Other Operations Documentation|DTEAM and OPS VOs]]

=== Definition of procedures relevant for operational tools === Two procedures relevant for operational tools were approved at the Operations Management B

Two procedures relevant for operational tools were approved at the Operations Management B * Management of the EGI OPS Availability and Reliability Profile ([[PROC08]])

* Staged rollout wiki and procedures updated: ** [[Staged-rollout-procedures]]

...ility. Two monitoring boxes are kept within NGI_PL - one for monitoring of OPS VO services and the other one for monitoring vo.plgrid.pl services which is ...l and global systems as well the regional tool works without any problems. Procedures and teams for handling tickets proved to be well crafted as no tickets stay

...ed rollout. Problematic ggus tickets. ARC probes in Nagios. New CA probes. Ops tools info. ...nfo. All components should go into staged rollout in order to be released. Ops tools info. COD issues.

...ace OMB in Amsterdam it was decided that all services will be monitored by OPS VO (see details in the following [https://www.egi.eu/indico/contributionDis Work on three procedures relevant for operational tools started:

=SAM-related Procedures= * Validate ROC or NGI Nagios Procedures: [[PROC05]]

...and is now deployed. The algorithm of this probe is incorporated into the ops portal and it will now generated alarms when a site's availability and reli ...participants. Further we gave two presentations from COd in the Future of Ops session at EGI TF12.

** [https://www.egi.eu/indico/conferenceDisplay.py?confId=820 Ops-Workshop im April 2012] ([https://www.egi.eu/indico/conferenceTimeTable.py? ...s in the NGI-DE helpdesk) really softly. We have to think about escalation procedures/escalation table with expiration dates dependent on the priority of ticket.

...missioning of unsupported software, followup of missing/incomplete probes, procedures for ticketing of sites and related escalation * ops VO membership management

...been updated, and Staged-rollout-procedures contains information about the procedures/steps that EAs have to follow. * Major changes in procedures, tools, repositories, affecting sites should be announced well in advance (

| Op. Doc.:Operational Procedures * Investigate options for replication of the ops VO from CERN to EGI catch-all VOMS.

* all the operational procedures involving operations support have been updated pointing to EGI operations. ** eu.egi.cloud.OCCI-Context-ops: CATEGORIES CRITICAL - SSL_connect returned=1 errno=0 state=error: certific

* proposal for change of AUP of OPS VO for participation of IRTF staff * revision of procedures to be approved at the OMB

* ops VO management * definition of new escalation procedures for handling future middleware upgrades

* Staged rollout wiki and procedures updated: ** [[Staged-rollout-procedures]]

MS431 Deployed Middleware Support Unit Operations procedures: external reviews received, authors contacted to solicit progress to produc * ops VO management

* assessment of status of SA1.7 software support activities, escalation procedures and effort * New ops-monitor deployed: https://ops-monitor.cern.ch/nagios/

*03/02 - SH: Separate Ops Portal and AppDB1 mapping in Spreadsheet *05/04 - SH: Add processes and procedures for maintaining and updating the classification including ownership

This page describes testing procedures for the Quality Criteria Release 6. ...r testing a policy where any user from <tt>ops</tt>, <tt>dteam</tt> or <tt>ops.vo.ibergrid.eu</tt> VOs is allowed to perform any action (<tt>".*"</tt>):

*** '''NCG-INGRID-PT''': problems with the webdav probes affecting only ops VO (see also [https://ggus.eu/index.php?mode=ticket_info&ticket_id=151396 G ...nce.egi.eu/display/EGIPP/EGI+Policies+and+Procedures+Home EGI Policies and Procedures]

Both teams have produced respectively operational security procedures forming milestone MS405. In addition, the EGI-CSIRT procedure for critical ...rdination activities from CERN to EGI, together with the definition of new procedures for the timely staged rollout of new middleware releases . The EGEE Pre-Pro

...esources. It does this by providing management and developing policies and procedures for the operational services that are integrated into the production infras Coordination of maintenance and development operational documentation, procedures, best practices.

| Number of security policies and procedures updated reviewed and adapted to support new services | HTC Absolute normalized time to a reference value of HEPSPEC06 (excluding OPS and dteam) per 1 level disciplines

***SPM: finalised/approved 3 procedures; call planned with Thomas to understand how ISO additional requirements sho ***Continual Improvement: full page complete and draft of procedures for review

...(J.Kewley) up-to-speed to perform front-line ops support for GOCDB (GGUS, procedures, failover, docs)

...esources. It does this by providing management and developing policies and procedures for the operational services that are integrated into the production infras ...VOMS service and VO membership management for infrastructural VOs (DTEAM, OPS), the provisioning of middleware services needed by the monitoring infrastr

...esources. It does this by providing management and developing policies and procedures for the operational services that are integrated into the production infras ...the definition and implementation of the approval process of policies and procedures within EGI. It also includes the formulation and development of position pa

...and supports the boards and committees within EGI that draft policies and procedures for evolving the technical infrastructure. ...d conferences; and support the formulation and development of policies and procedures by the EGI policy groups (e.g. security, technology coordination, operation

...and supports the boards and committees within EGI that draft policies and procedures for evolving the technical infrastructure. ...d conferences; and support the formulation and development of policies and procedures by the EGI policy groups (e.g. security, technology coordination, operation

...re phased out, updated and migrated to the EGI wiki, three new operational procedures were approved and training and support pages were improved. ...ch were well attended [add text]. Existing procedures were updated and new procedures were drafted and approved.

...osed for Business Development Expert, Technical Outreach Expert and Senior Ops Officer, shortlisting in progress ...rds. Functions are being developed to interoperate with CRM pre-build AJAX procedures and CRM forms.

In EGI OPS Availability and Reliability Profile: *:Update: MS409 almost final and currently undergoing AMB review, so the procedures in it for the staged rollout can be considered valid. You find them either

...ructures. It does this by providing management and developing policies and procedures for the operational services that are integrated into the production infras Coordination of maintenance and development operational documentation, procedures, best practices.

* Ops Portal: Working on integrating CheckIn and the new messaging * CRNS plans to improve the procedures that are used to launch Insyght genome comparison servers.

EGI OPS Availability and Reliability Profile: | Clarify certification procedures from perspective of other middleware together with PL-Grid.

** GOCDB, ARGO, Ops Portal new releases * Strengthen of the site security through new procedures and security trainings