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  • NGI DE:Helpdesk
    ...ced by the NGI-DE Support Portal. It will be reachable via the URL https://helpdesk.ngi-de.eu/.
    653 bytes (103 words) - 13:09, 22 June 2010
  • NGI AEGIS:Helpdesk
    = Helpdesk = ...d instance of GGUS for NGI_AEGIS helpdesk will be available soon at http://helpdesk.aegis.rs/.
    254 bytes (37 words) - 12:40, 31 May 2010
  • GGUS:Helpdesk (GGUS) FAQ
    |Unit= Helpdesk (GGUS)
    1 KB (180 words) - 14:17, 29 November 2019
  • 2015-bidding/helpdesk service
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk service]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2015-bidding/helpdesk support
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk support]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2016-bidding/helpdesk service
    *Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 17:33, 20 October 2016
  • 2016-bidding/helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (316 words) - 17:44, 19 October 2016
  • URN Registry:aai.egi.eu:helpdesk
    == urn:mace:egi.eu:aai.egi.eu:helpdesk == This entitlement value is required to access the [https://helpdesk.egi.eu EGI helpdesk (GGUS)].
    392 bytes (56 words) - 04:29, 21 February 2018
  • 2019-bidding/helpdesk-system
    23 bytes (2 words) - 17:53, 20 November 2019
  • EGI Core activities:2015-bidding Helpdesk service
    * Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 15:20, 6 June 2016
  • EGI Core activities:2015-bidding Helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (310 words) - 15:20, 6 June 2016
  • 2013-bidding/Incident management helpdesk
    #REDIRECT [[EGI Core activities:2013-bidding Incident management helpdesk]]
    75 bytes (8 words) - 15:45, 6 June 2016
  • 2019-bidding/helpdesk-human-support
    23 bytes (2 words) - 17:53, 20 November 2019
  • EGI Core activities:2013-bidding Incident management helpdesk
    * Service name: Incident Management Helpdesk (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (524 words) - 15:45, 6 June 2016

Page text matches

  • NGI AEGIS:Main Page
    * [[NGI_AEGIS:Helpdesk|NGI_AEGIS:Helpdesk]] ; Helpdesk : ([[GGUS|global]]) http://www.ggus.eu/
    733 bytes (109 words) - 14:44, 1 June 2010
  • URN Registry:aai.egi.eu:helpdesk
    == urn:mace:egi.eu:aai.egi.eu:helpdesk == This entitlement value is required to access the [https://helpdesk.egi.eu EGI helpdesk (GGUS)].
    392 bytes (56 words) - 04:29, 21 February 2018
  • GGUS:NGI DE FAQ
    |purpose= The aim of NGI_DE helpdesk is to deal with all kind of issues related to operations of grid sites in G |documentation= Helpdesk https://helpdesk.ngi-de.eu/
    958 bytes (157 words) - 13:55, 29 March 2011
  • NGI AEGIS:Helpdesk
    = Helpdesk = ...d instance of GGUS for NGI_AEGIS helpdesk will be available soon at http://helpdesk.aegis.rs/.
    254 bytes (37 words) - 12:40, 31 May 2010
  • URN Registry:aai.egi.eu
    |<tt>[[URN Registry:aai.egi.eu:helpdesk|urn:mace:egi.eu:aai.egi.eu:helpdesk]]</tt> |eduPersonEntitlement value for access to the [https://helpdesk.egi.eu EGI helpdesk]
    634 bytes (104 words) - 04:30, 21 February 2018
  • NGI DE:Main Page
    * [[NGI DE:Helpdesk|NGI-DE:Helpdesk]] ; Helpdesk : ([[GGUS|global]]) http://www.ggus.eu/ , (regional) https://helpdesk.ngi-de.eu/
    996 bytes (138 words) - 08:36, 25 October 2012
  • GGUS:ROC CERN FAQ
    |documentation= CERN local helpdesk: https://cern.service-now.com/service-portal/ ...RN local helpdesk. Tickets can also be opened directly into the CERN local helpdesk.
    941 bytes (141 words) - 12:23, 27 May 2011
  • 2015-bidding/helpdesk service
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk service]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2015-bidding/helpdesk support
    #REDIRECT [[EGI Core activities:2015-bidding Helpdesk support]]
    63 bytes (7 words) - 15:20, 6 June 2016
  • 2013-bidding/Incident management helpdesk
    #REDIRECT [[EGI Core activities:2013-bidding Incident management helpdesk]]
    75 bytes (8 words) - 15:45, 6 June 2016
  • GGUS:ROC Russia FAQ
    |responsible= For Issues regarding the Helpdesk please contact ROC RU Support team – Valeriy Kirichenko |assigned by= Users from local helpdesk and GGUS; VO admins, VO shifts, CCOD, ROD,
    818 bytes (125 words) - 11:32, 28 March 2011
  • EGI-InSPIRE:MS108 GGUS
    |O_Task_name = Helpdesk system ...t system, some have their own national ticket ticket or are using the xGUS helpdesk template.
    2 KB (313 words) - 16:07, 6 January 2015
  • GGUS:GGUS FAQ
    #REDIRECT [[GGUS:Helpdesk (GGUS) FAQ]]
    38 bytes (5 words) - 13:41, 29 November 2019
  • Regionalized Operations Portal use cases
    * the use of a different helpdesk for local sites . (3) * Regional helpdesk system
    2 KB (315 words) - 14:21, 28 April 2015
  • URN Registry:res
    |<tt>[[URN Registry:res.helpdesk|urn:mace:egi.eu:res:helpdesk]]</tt> |eduPersonEntitlement value for access to the [https://helpdesk.egi.eu EGI helpdesk]
    619 bytes (96 words) - 16:09, 17 September 2019
  • EGI Core activities:2015-bidding Helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (310 words) - 15:20, 6 June 2016
  • EGI-InSPIRE:Tasks and services
    '''Task 6: Helpdesk Infrastructure''' ::O-E-6 Helpdesk (Core Grid Services/Core Technical Grid Services/Incident Management Tool)
    3 KB (340 words) - 16:16, 6 January 2015
  • 2016-bidding/helpdesk support
    * Service name: Helpdesk support ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (316 words) - 17:44, 19 October 2016
  • GGUS:NGI GE FAQ
    |assigned by=GGUS tickets assigned to NGI_GE helpdesk. |solved by=Tickets are typically solved at NGI_GE helpdesk.
    657 bytes (107 words) - 15:26, 30 March 2011
  • GGUS:NGI AEGIS FAQ
    ...he GGUS ticketing system, or through the NGI Helpdesk available at: http://helpdesk.aegis.rs/. ...ed by= Tickets are solved within the [http://helpdesk.aegis.rs/ NGI_AEGIS Helpdesk], and all changes are synchronized with original GGUS tickets.
    1 KB (164 words) - 08:29, 5 April 2011
  • EGI Core activities:2015-bidding Helpdesk service
    * Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 15:20, 6 June 2016
  • NGI International Task Review MS124 Georgia
    | HelpdeskInfrastructure_Assessment = NGI-GE helpdesk is active. | SupportTeams_Assessment = NGI-GE helpdesk is active.
    2 KB (199 words) - 12:06, 23 February 2013
  • 2016-bidding/helpdesk service
    *Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (492 words) - 17:33, 20 October 2016
  • EGI-InSPIRE:WP4 Operations
    * the provisioning of the EGI Helpdesk infrastructure, integrated with national instances, to coordinate activity ...support teams within the infrastructure that once integrated with the EGI Helpdesk will respond to user and site support issues;
    1 KB (186 words) - 19:36, 24 December 2014
  • EGI Core activities:2013-bidding Incident management helpdesk
    * Service name: Incident Management Helpdesk (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t
    4 KB (524 words) - 15:45, 6 June 2016
  • EGI Core activities:2013-bidding 1st level support
    ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    1 KB (217 words) - 15:45, 6 June 2016
  • NGI International Task Review MS124 Hungary
    | HelpdeskInfrastructure_Assessment = Helpdesk works through the GGUS. | SupportTeams_Assessment = Helpdesk works through the GGUS.
    2 KB (207 words) - 17:20, 28 February 2013
  • Documentation Contacts
    '''Ticket:''' submit a ticket to the "Operations" Support Unit in the EGI Helpdesk
    260 bytes (36 words) - 11:11, 14 May 2013
  • GGUS:VOs
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    827 bytes (124 words) - 09:38, 2 February 2021
  • Regionalized GGUS use cases
    ...ites have to be inserted by hand in the helpdesk configuration. A regional helpdesk should be able to be configured with a regionalized GOCDB in order to autom
    1 KB (232 words) - 14:21, 28 April 2015
  • GGUS:Type Of Issue Values
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    1 KB (140 words) - 14:58, 20 August 2015
  • EGI Core activities:Bidding
    *[[2016-bidding/helpdesk service|Helpdesk (GGUS)]] *[[2016-bidding/helpdesk support|Helpdesk human support]]
    7 KB (868 words) - 09:54, 24 June 2021
  • NGI DE CH Operations Center:NGI DE CH Operations Center
    [https://helpdesk.ngi-de.eu/ Helpdesk / 1st line support] [https://helpdesk.ngi-de.eu/ Helpdesk]
    3 KB (390 words) - 18:39, 25 November 2014
  • Support
    <big>'''EGI Helpdesk''' </big> *Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
    4 KB (538 words) - 14:57, 22 September 2021
  • GGUS
    GGUS is the central helpdesk provides a single interface for EGI support. | http://helpdesk.egi.eu/<br>
    3 KB (434 words) - 08:55, 24 January 2022
  • EGI Core activities:2013-bidding 2nd level support (core platform)
    ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (294 words) - 15:35, 6 June 2016
  • NGI International Task Review MS109 Serbia
    ...hieved through the dedicated mailing lists and newly established NGI_AEGIS Helpdesk. ...Helpdesk was recently introduced (NGI_AEGIS Helpdesk). Interface with GGUS helpdesk is provided.
    5 KB (741 words) - 18:55, 19 December 2012
  • EGI-InSPIRE:Sa1 2013-12-24
    =SA1.6 Helpdesk=
    887 bytes (118 words) - 18:31, 6 January 2015
  • NGI International Task Review MS109 Macedonia
    | US_HS_Consultancy_HowToImprove = When national helpdesk is deployed, this will be the preffered way of consultancy. | OS_IS_Helpdesk_Assessment = No national helpdesk deployed yet. All users use GGUS directly.
    4 KB (549 words) - 19:11, 19 December 2012
  • EGI-InSPIRE:Plan 2012 SA1.6
    ...unit in GGUS. To enable this, a separate helpdesk instance, the Technology Helpdesk has been created. ...acking systems. For EMI, support units have been created in the Technology Helpdesk on the level of the product teams or on the level of specific components. A
    5 KB (828 words) - 20:33, 24 December 2014
  • EGI Core activities:2013-bidding 2nd level support (community platform)
    ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.
    2 KB (320 words) - 15:37, 6 June 2016
  • GGUS:Web Service Field Mapping
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    871 bytes (134 words) - 08:30, 28 June 2013
  • EGI-InSPIRE:Sa1 2014-04-29
    =SA1.6 Helpdesk=
    1,000 bytes (132 words) - 18:36, 6 January 2015
  • EGI-InSPIRE:SA1.6-QR4
    ...ued aqnd resulted in a few refinements and modifications of the technology helpdesk. The main effort was spend in defining and implementing the the software pr The next quarter will see the first major live test of the technology helpdesk with the EMI-1 release.
    4 KB (627 words) - 19:08, 6 January 2015
  • GGUS:EDUPERT FAQ
    |Helpdesk=Operations
    914 bytes (139 words) - 14:41, 4 February 2014
  • NGI International Task Review MS124 France
    | HelpdeskInfrastructure_Assessment = Using the EGI helpdesk system ...astructure_HowToImprove = continue the assess the importance of a national helpdesk
    3 KB (390 words) - 17:08, 18 February 2013
  • EGI-InSPIRE:Sa1 2014-01-07
    =SA1.6 Helpdesk=
    1 KB (149 words) - 18:31, 6 January 2015
  • GGUS:WLCG MoU Values
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    1,022 bytes (150 words) - 11:25, 10 November 2017
  • EGI-InSPIRE:SA1 slots for EGI Technical Forum
    * Roadmap for the EGI helpdesk and NGI support teams, coord Gergely Sipos ...GI User Support services which is NA3) to SN: replaces Roadmap for the EGI helpdesk and NGI support teams, more time needed===
    3 KB (464 words) - 16:20, 6 January 2015
  • New Availability Reporting
    ** the NGI helpdesk (where available) ...regional SAM) and a complementary set of optional services (e.g. the local helpdesk, VOMS, etc.)
    5 KB (821 words) - 16:11, 6 January 2015

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