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- | HelpdeskInfrastructure_Assessment = Helpdesk (GGUS and local Footprints) works well. Weekly ticket reviews prevent stagn5 KB (578 words) - 15:07, 22 February 2013
- =SA1.6 Helpdesk=4 KB (571 words) - 18:25, 6 January 2015
- =SA1.6 Helpdesk=4 KB (566 words) - 17:46, 6 January 2015
- National helpdesk and accounting system integration to EGI is continued.4 KB (596 words) - 17:54, 22 January 2015
- == Feedback from Helpdesk ==15 KB (2,254 words) - 15:43, 20 November 2017
- =SA1.6 Helpdesk=4 KB (564 words) - 17:46, 6 January 2015
- == Feedback from Helpdesk ==16 KB (2,358 words) - 15:33, 15 January 2018
- =SA1.6 Helpdesk=4 KB (526 words) - 18:19, 6 January 2015
- =SA1.6 Helpdesk=4 KB (538 words) - 18:14, 6 January 2015
- =SA1.6 Helpdesk=4 KB (595 words) - 18:20, 6 January 2015
- == Feedback from Helpdesk ==14 KB (2,066 words) - 15:25, 25 October 2017
- =SA1.6 Helpdesk=4 KB (620 words) - 18:13, 6 January 2015
- =SA1.6 Helpdesk=4 KB (615 words) - 18:16, 6 January 2015
- =SA1.6 Helpdesk=4 KB (612 words) - 18:15, 6 January 2015
- * Interoperability and alternative to EGI Helpdesk?5 KB (756 words) - 16:22, 12 August 2013
- =SA1.6 Helpdesk=4 KB (641 words) - 18:24, 6 January 2015
- ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as ===== Helpdesk =====32 KB (4,677 words) - 23:07, 24 December 2014
- | OLA Incident Management Helpdesk (GGUS)<br>5 KB (700 words) - 09:55, 24 June 2021
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''6 KB (945 words) - 16:08, 5 May 2014
- == Feedback from Helpdesk ==18 KB (2,466 words) - 15:25, 25 October 2017
- ...update 19] new tests were integrated into SAM. Discussion about Mapper/QCG helpdesk strategy and ticket workflow took place. Support Unite in GGUS dedicated to6 KB (808 words) - 18:46, 6 January 2015
- * Maintenance of NGI_MARGI Helpdesk.4 KB (609 words) - 19:18, 9 January 2015
- =SA1.6 Helpdesk=4 KB (638 words) - 18:15, 6 January 2015
- ...s is employed. The current system works well and is sustainable. No formal helpdesk and request tracking system is planned, and it would not be sustainable. | OS_IS_Helpdesk_Assessment = Latvian NGI has no national helpdesk interfaces with GGUS and we do not plan to deploy one. We currently use the12 KB (1,907 words) - 19:10, 19 December 2012
- | US_HS_Consultancy_Assessment = Consultancy is provided via helpdesk where two mailing lists (user-support and application-support) are used for6 KB (868 words) - 19:07, 19 December 2012
- =SA1.6 Helpdesk=4 KB (632 words) - 18:24, 6 January 2015
- = SA1.6 Helpdesk =5 KB (644 words) - 19:57, 24 December 2014
- =SA1.6 Helpdesk=5 KB (637 words) - 18:25, 6 January 2015
- #'''Support '''- integration with EGI Helpdesk [GGUS] (http://ggus.eu)<br>7 KB (917 words) - 23:27, 24 December 2014
- | see helpdesk #29894 KB (611 words) - 15:37, 7 January 2015
- =SA1.6 Helpdesk=5 KB (660 words) - 18:25, 6 January 2015
- == Feedback from Helpdesk ==17 KB (2,469 words) - 15:04, 12 February 2018
- == Feedback from Helpdesk ==15 KB (2,190 words) - 15:24, 25 October 2017
- |MSA1.vo.1, Number of VO support units registered in the EGI Helpdesk. ...d singe Q9, The metric quantifies the number of VOs that are using the EGI Helpdesk infrastructure. Number of SUs called VOSupport(*)16 KB (2,273 words) - 16:16, 6 January 2015
- * Helpdesk activity for IGI and TPM has been performed.4 KB (596 words) - 16:17, 7 January 2015
- == Feedback from Helpdesk ==22 KB (3,091 words) - 15:26, 25 October 2017
- =SA1.6 Helpdesk=5 KB (747 words) - 18:17, 6 January 2015
- =SA1.6 Helpdesk=5 KB (705 words) - 18:25, 6 January 2015
- ==Helpdesk== ...nued and resulted in a few refinements and modifications of the technology helpdesk. The middleware support chain is a staged process organized into: 1st line23 KB (3,456 words) - 16:19, 6 January 2015
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''8 KB (1,137 words) - 16:14, 23 June 2021
- Support through the EGI helpdesk to users and service providers.6 KB (909 words) - 15:21, 6 June 2016
- * Helpdesk activity for IGI and TPM has been performed.5 KB (772 words) - 16:17, 7 January 2015
- <CSIRT_EMAIL>helpdesk@hector.ac.uk</CSIRT_EMAIL>10 KB (1,576 words) - 17:05, 13 February 2014
- **Support through the EGI helpdesk to users and service providers.7 KB (990 words) - 17:30, 20 October 2016
- * HelpDesk system: ** Maintenance of the Italian HelpDesk system and evaluation of other solutions for the future IGI infrastructure.11 KB (1,566 words) - 18:43, 22 January 2015
- ...hidden;padding:2px 3px 2px 3px;vertical-align:bottom;" bgcolor="#ffccff" | Helpdesk (GGUS) ...hidden;padding:2px 3px 2px 3px;vertical-align:bottom;" bgcolor="#ffccff" | Helpdesk human support22 KB (3,261 words) - 14:32, 16 March 2020
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''8 KB (1,232 words) - 10:02, 24 July 2013
- =SA1.6 Helpdesk=5 KB (763 words) - 17:46, 6 January 2015
- =SA1.6 Helpdesk=5 KB (764 words) - 17:45, 6 January 2015
- ...cipation in discussion about publication of user DNs through APEL (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=90) * Maintenance of NGI_AEGIS Helpdesk (https://helpdesk.aegis.rs/).6 KB (871 words) - 14:03, 9 January 2015
- =SA1.6 Helpdesk=6 KB (851 words) - 17:44, 6 January 2015
- ...rovides consultancy in the Iberic region. Consultancy may be requested via helpdesk, mail or messaging system. A first reply normally comes in less than a coup7 KB (1,029 words) - 18:56, 19 December 2012
- =SA1.6 Helpdesk=6 KB (841 words) - 18:16, 6 January 2015
- =SA1.6 Helpdesk=6 KB (871 words) - 18:19, 6 January 2015
- =SA1.6 Helpdesk=5 KB (752 words) - 17:45, 6 January 2015
- *'''GGUS '''- is the EGI central helpdesk system designed for problem reporting and tracking. ROD should not handle o8 KB (1,314 words) - 14:50, 23 October 2014
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''9 KB (1,205 words) - 11:19, 5 October 2020
- #'''Helpdesk'''6 KB (867 words) - 17:52, 22 January 2015
- =SA1.6 Helpdesk= <!-- T. Antoni -->5 KB (807 words) - 17:45, 6 January 2015
- ...problems with the emi releases.||For all problems tickets were created in helpdesk. Recent one - upgrade of tomcat on voms server lead to the malfunction of v5 KB (797 words) - 15:39, 7 January 2015
- =SA1.6 Helpdesk=5 KB (819 words) - 18:19, 6 January 2015
- | OLA Incident Management Helpdesk (GGUS)<br>12 KB (1,329 words) - 09:55, 24 June 2021
- | US_HS_Consultancy_Assessment = Consultancy is provided via Helpdesk system. It is the most convenient (for both users and experts) way of servi7 KB (1,087 words) - 18:55, 19 December 2012
- =SA1.6 Helpdesk=6 KB (815 words) - 18:16, 6 January 2015
- ...units which affect the daily work of TPM have been integrated in GGUS (EGI helpdesk)7 KB (1,050 words) - 19:15, 6 January 2015
- =SA1.6 Helpdesk=6 KB (884 words) - 18:24, 6 January 2015
- =SA1.6 Helpdesk= <!-- T. Antoni-->6 KB (875 words) - 17:44, 6 January 2015
- =SA1.6 Helpdesk= <!-- T. Antoni -->6 KB (831 words) - 17:47, 6 January 2015
- =SA1.6 Helpdesk=6 KB (858 words) - 18:20, 6 January 2015
- * Remove "LHCOPN helpdesk"6 KB (980 words) - 19:07, 6 January 2015
- * register your site in the NGI-DE helpdesk as support staff under https://helpdesk.ngi-de.eu/index.php?mode=register7 KB (1,180 words) - 10:36, 8 July 2011
- ...ular service for further information. Use the [http://helpdesk.egi.eu/ EGI helpdesk] to contact the middleware service providers.</span>19 KB (3,023 words) - 19:54, 24 July 2013
- You are recommended to submit a ticket to the EGI Helpdesk system ([https://gus.fzk.de/pages/home.php GGUS]). <!--*cream-support AT li7 KB (1,099 words) - 10:55, 14 May 2013
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''10 KB (1,503 words) - 10:16, 19 June 2015
- *known errors are tracked here for use by HelpDesk team, espacially 1st and 2nd line support, so that known issues can be refe *the HelpDesk team can suggest new known errors and add them to the shared KEDB and make25 KB (3,718 words) - 15:24, 30 April 2021
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''10 KB (1,501 words) - 16:01, 5 May 2014
- ...IL then send your SSO account name in an email to the CRM helpdesk (egicrm.helpdesk@lip.pt), CC-ing the email to the NIL of your country. ([https://www.egi.eu/9 KB (1,411 words) - 09:49, 3 September 2015
- *The dedicated Support Unit in the EGI Helpdesk will be used to report any incident or service request.8 KB (1,231 words) - 17:43, 10 February 2021
- ...ols and services offered to the EGI user community. USAG also oversees EGI Helpdesk and compiles the community's requirements regarding documentation, training7 KB (1,043 words) - 15:31, 19 December 2012
- =SA1.6 Helpdesk=7 KB (1,005 words) - 18:19, 6 January 2015
- ...unctionality of interface from GGUS to external ticketing systems: https://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=121 ...aging system (SAM notifications were not raised to the dashboard - https://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=117).7 KB (988 words) - 14:04, 9 January 2015
- * Helpdesk activity for IGI and TPM has been performed.6 KB (915 words) - 16:17, 7 January 2015
- ..., middleware services - gLite, ARC, Globus, Unicore; other services like a Helpdesk, a Requirements tracker, etc.)10 KB (1,405 words) - 09:46, 3 September 2015
- * Maintenance of NGI_AEGIS Helpdesk6 KB (875 words) - 18:42, 22 January 2015
- =SA1.6 Helpdesk=7 KB (1,017 words) - 17:46, 6 January 2015
- * Maintenance of NGI_AEGIS Helpdesk. ...ios box ([https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=37 https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=37]).7 KB (996 words) - 19:19, 9 January 2015
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''11 KB (1,650 words) - 10:14, 28 June 2013
- ...stem: https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=77 and https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=89 * Maintenance of NGI_AEGIS Helpdesk (https://helpdesk.aegis.rs/).8 KB (1,063 words) - 14:01, 9 January 2015
- ...iki, usability of the system was enhanced and GGUS was interfaced to a new helpdesk system (Service NOW). The GGUS failover configuration was hardened with aut = SA1.6 Helpdesk =36 KB (5,349 words) - 16:20, 6 January 2015
- # EGI Helpdesk portal (GGUS) and the VO related tickets11 KB (1,745 words) - 11:25, 23 November 2012
- * Updating the Contact information for NGI_AEGIS in GOCDB (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=128). ...ing the issues emerged after the release of Operations Portal 3.0 (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=139).8 KB (1,198 words) - 15:10, 9 January 2015
- # Last integration steps and testing of RT helpdesk with central GGUS interface.9 KB (1,239 words) - 19:17, 9 January 2015
- ...lity of each interface from GGUS to any external ticketing system (https://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=113). ...nd in migration from NGI_AEGIS Nagios instance to NGI_GE instance (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=112).8 KB (1,135 words) - 14:03, 9 January 2015
- ...ssues that users find and experience during using the infrastructure. This helpdesk is available for users through a central Web portal where requests and answ41 KB (5,314 words) - 18:06, 24 December 2014
- ...KIT): this function includes administrative and reporting functions of the helpdesk infrastructure (e.g. collecting ticket statistics, internal and external re ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through the message passing. It is a critical com45 KB (6,684 words) - 16:17, 6 January 2015
- * Maintenance of NGI_AEGIS Helpdesk.7 KB (1,068 words) - 18:41, 22 January 2015
- == Feedback from Helpdesk ==10 KB (1,533 words) - 15:26, 25 October 2017
- ...e need to be established they should contact NGI_PL through either GGUS or Helpdesk@plgrid.pl.11 KB (1,747 words) - 15:42, 15 October 2012
- ...stem (https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=74 and https://helpdesk.aegis.rs/?mode=ticket_info&ticket_id=66). * Activities on registration and management of vo.aginfra.eu VO (https://helpdesk.aegis.rs/index.php?mode=ticket_info&ticket_id=73).9 KB (1,240 words) - 19:20, 9 January 2015
- ....''' Setup a specific support unit in the [https://ggus.eu/?mode=index EGI Helpdesk]. ...ement (OLA) defining for example the availability and reliability targets, helpdesk ticket response times.25 KB (3,775 words) - 12:04, 23 December 2020
- #We have used a specific queue in our national helpdesk to track leads e.g., with new communities, following discussions at confere11 KB (1,869 words) - 11:08, 22 June 2015
- ...an be considered as a very reliable service. A prototype of the Technology Helpdesk (EMI/IGE/SAGA) was presented in Vilnius. It is a separate GGUS instance to10 KB (1,676 words) - 19:13, 6 January 2015
- ...passed the test. New support unit for NGI_DE monitoring was integrated in helpdesk to cover the case of problems with the common monitoring tools like nagios,9 KB (1,322 words) - 15:39, 7 January 2015
- ...since EGEE era. It is interfaced to GGUS via web services and it provides helpdesk services for both national and international user communities.11 KB (1,713 words) - 19:10, 19 December 2012
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''17 KB (2,430 words) - 09:06, 19 June 2015
- * Discussion with NGI_CZ and NGI_PL for a potential collaboration for the helpdesk support8 KB (1,115 words) - 15:53, 1 September 2015
- * via the [GGUS https://ggus.eu] HelpDesk, which is the single point of contact for infrastructure users to access th12 KB (1,799 words) - 15:20, 18 September 2019
- ...s related to technological and scientific support for users access (e.g. a helpdesk)14 KB (2,222 words) - 14:39, 15 March 2017
- | Globus support is provided by the EGCF product team through the EGI Helpdesk with base level of service support13 KB (1,995 words) - 13:55, 19 June 2015
- ...GIs and VRCs to provide solution if they can. [http://helpdesk.egi.eu/ EGI Helpdesk] is used for involving the experts from a respective product teams those ar25 KB (3,475 words) - 19:35, 24 December 2014
- | Support is provided by the UNICORE product team through the EGI Helpdesk with medium level of service support18 KB (2,664 words) - 13:54, 19 June 2015
- # GGUS/Ibergrid-RT integration finished: Ibergrid's helpdesk launched into production on January 30th, since all the testing and integra14 KB (2,064 words) - 16:12, 7 January 2015
- GGUS system is the central helpdesk for EGI and WLCG communities. The GGUS system creates a trouble ticket to r22 KB (3,573 words) - 15:42, 17 September 2018
- ...ng the Horizon interface) or by API, or asking for support through the EGI Helpdesk. Example: "all open" or "all closed".35 KB (5,114 words) - 10:46, 6 February 2019
- * Setting up KEDB for PM process in EGI/IMS (interactions needed with helpdesk support)17 KB (2,313 words) - 10:46, 14 October 2016
- ...nicated by user communities and NGIs to EGI. On the other hand, bug report helpdesk is served by the GGUS system. | helpdesk.egi.eu || Guenter Grein || support@ggus.org || Portal21 KB (3,243 words) - 16:04, 6 February 2020