GGUS

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Tool name GGUS
Tool description The EGI helpdesk system
Tool url http://helpdesk.egi.eu
Email support@ggus.eu
GGUS Support unit GGUS
Requirements tracking - EGI tracker https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
Issue tracking - Developers tracker n/a (Provide link to developers tracker if applicable)
Release schedule Provide link to release schedule
Release notes https://ggus.eu/?mode=release_notes
Roadmap https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
Related OLA n/a (Provide link to related OLA (if applicable))
Test instance url https://test.ggus.eu/ggus/

GGUS

The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.

Release notes

Main links:

External links

Documentation

History