Difference between revisions of "GGUS"
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{{Template:Op menubar}} | {{Template:Op menubar}} {{Template:Tools menubar}} | ||
{{Template:Tools menubar}} | |||
The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface. | |||
{| class="wikitable" | {| class="wikitable" | ||
|- | |- | ||
| '''Tool name''' | | '''Tool name''' | ||
| '' | | ''GGUS'' | ||
|- | |- | ||
| '''Tool description''' | | '''Tool Category and description''' | ||
| '' | | ''EGI Core service'' | ||
GGUS is the central helpdesk provides a single interface for EGI support. | |||
|- | |- | ||
| '''Tool url''' | | '''Tool url''' | ||
| http://helpdesk.egi.eu/<br> | |||
|- | |- | ||
| '''Email''' | | '''Email''' | ||
| support@ggus.eu | |||
|- | |- | ||
| '''GGUS Support unit''' | | '''GGUS Support unit''' | ||
| '' | | ''GGUS'' | ||
|- | |||
| '''GOC DB entry''' | |||
| https://goc.egi.eu/portal/index.php?Page_Type=Site&id=247 | |||
|- | |- | ||
| '''Requirements tracking - EGI tracker''' | | '''Requirements tracking - EGI tracker''' | ||
| https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements | |||
|- | |- | ||
| '''Issue tracking - Developers tracker''' | | '''Issue tracking - Developers tracker''' | ||
| n/a | |||
|- | |- | ||
| '''Release schedule''' | | '''Release schedule''' | ||
| https://wiki.egi.eu/wiki/GGUS:Release_Schedule | |||
|- | |- | ||
| '''Release notes''' | | '''Release notes''' | ||
| | | [https://ggus.eu/index.php?mode=release_notes Release notes] | ||
|- | |- | ||
| '''Roadmap''' | | '''Roadmap''' | ||
| | | n/a | ||
|- | |- | ||
| '''Related OLA''' | | '''Related OLA''' | ||
| '' | | ''https://documents.egi.eu/public/ShowDocument?docid=2170'' | ||
|- | |- | ||
| '''Test instance url''' | | '''Test instance url''' | ||
| '' | | https://test.ggus.eu/ggus | ||
|- | |||
| '''Documentation''' | |||
| https://wiki.egi.eu/wiki/GGUS:Main_Page | |||
|- | |||
| '''License''' | |||
| BMC Software Inc. | |||
|- | |||
| '''Provider''' | |||
| KIT | |||
|- | |||
| '''Source code''' | |||
| TBD | |||
|} | |} | ||
====Main | = Change, Release and Deployment = | ||
* [https://ggus.eu/index.php?mode=index Helpdesk] | This sections are providing detailed agreement in terms of requirements gathering, release and deployment of Operations Portal which extend [[Instructions for Operations Tools teams|Instructions for Operations Tools teams]] | ||
* [https://ggus.eu/index.php?mode=ttt GGUS ticket timeline tool] | |||
* [https://ggus.eu/index.php?mode=report_view GGUS report generator] | |||
* [https://ggus.eu/index.php?mode=resp_unit_info List of GGUS Support Units] | |||
= Documentation = | |||
*[[GGUS:Main Page|GGUS Main Documentation Page]] | |||
*[[:Category:FAQ Interfaces (GGUS)|GGUS interface documentation]] | |||
*[https://its.cern.ch/jira/browse/GGUS GGUS JIRA tracker] | |||
*[https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements GGUS EGI RT tracker] | |||
*[https://ggus.eu/index.php?mode=release_notes GGUS ongoing work list] | |||
*[[GGUS:Release Schedule|GGUS Release Schedule]] | |||
*[[GGUS Advisory Board]] | |||
*[[GGUS Architecture]] | |||
== Main links: == | |||
*[https://ggus.eu/index.php?mode=index Helpdesk] | |||
*[https://ggus.eu/index.php?mode=ttt GGUS ticket timeline tool] | |||
*[https://ggus.eu/index.php?mode=report_view GGUS report generator] | |||
*[https://ggus.eu/index.php?mode=resp_unit_info List of GGUS Support Units] | |||
== EGI links == | |||
*http://helpdesk.egi.eu/ | |||
*EGI [[Operations Procedures]] | |||
==== | ==History == | ||
*[http://www.isgtw.org/?pid=1000872 iSGTW Link of the week - Global Grid User Support comes of age] (30 January 2008) | |||
* [ | |||
[[Category:GGUS]] | |||
[[Category:Tools]] |
Revision as of 15:56, 27 February 2015
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Tools menu: | • Main page | • Instructions for developers | • AAI Proxy | • Accounting Portal | • Accounting Repository | • AppDB | • ARGO | • GGUS | • GOCDB |
• Message brokers | • Licenses | • OTAGs | • Operations Portal | • Perun | • EGI Collaboration tools | • LToS | • EGI Workload Manager |
The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.
Tool name | GGUS |
Tool Category and description | EGI Core service
GGUS is the central helpdesk provides a single interface for EGI support. |
Tool url | http://helpdesk.egi.eu/ |
support@ggus.eu | |
GGUS Support unit | GGUS |
GOC DB entry | https://goc.egi.eu/portal/index.php?Page_Type=Site&id=247 |
Requirements tracking - EGI tracker | https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
Issue tracking - Developers tracker | n/a |
Release schedule | https://wiki.egi.eu/wiki/GGUS:Release_Schedule |
Release notes | Release notes |
Roadmap | n/a |
Related OLA | https://documents.egi.eu/public/ShowDocument?docid=2170 |
Test instance url | https://test.ggus.eu/ggus |
Documentation | https://wiki.egi.eu/wiki/GGUS:Main_Page |
License | BMC Software Inc. |
Provider | KIT |
Source code | TBD |
Change, Release and Deployment
This sections are providing detailed agreement in terms of requirements gathering, release and deployment of Operations Portal which extend Instructions for Operations Tools teams
Documentation
- GGUS Main Documentation Page
- GGUS interface documentation
- GGUS JIRA tracker
- GGUS EGI RT tracker
- GGUS ongoing work list
- GGUS Release Schedule
- GGUS Advisory Board
- GGUS Architecture
Main links:
EGI links
History
- iSGTW Link of the week - Global Grid User Support comes of age (30 January 2008)