Difference between revisions of "GGUS"
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* [[:Category:FAQ_Interfaces_%28GGUS%29| GGUS interface documentation]] | * [[:Category:FAQ_Interfaces_%28GGUS%29| GGUS interface documentation]] | ||
* [https://its.cern.ch/jira/browse/GGUS GGUS JIRA tracker] | * [https://its.cern.ch/jira/browse/GGUS GGUS JIRA tracker] | ||
* [https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements GGUS EGI RT tracker] | |||
* [https://ggus.eu/index.php?mode=release_notes GGUS ongoing work list] | * [https://ggus.eu/index.php?mode=release_notes GGUS ongoing work list] | ||
* [[GGUS:Release_Schedule | GGUS Release Schedule]] | * [[GGUS:Release_Schedule | GGUS Release Schedule]] |
Revision as of 14:14, 14 May 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Tools menu: | • Main page | • Instructions for developers | • AAI Proxy | • Accounting Portal | • Accounting Repository | • AppDB | • ARGO | • GGUS | • GOCDB |
• Message brokers | • Licenses | • OTAGs | • Operations Portal | • Perun | • EGI Collaboration tools | • LToS | • EGI Workload Manager |
GGUS
The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.
Main links:
External links
Documentation
- GGUS Main Documentation Page
- GGUS interface documentation
- GGUS JIRA tracker
- GGUS EGI RT tracker
- GGUS ongoing work list
- GGUS Release Schedule
- GGUS Advisory Board
- GGUS Architecture
History
- iSGTW Link of the week - Global Grid User Support comes of age (30 January 2008)