Difference between revisions of "GGUS"
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====Main links:==== | ====Main links:==== | ||
* [https://ggus.eu/ | * [https://ggus.eu/index.php?mode=index Helpdesk] | ||
* [https://ggus.eu/ | * [https://ggus.eu/index.php?mode=ttt GGUS ticket timeline tool] | ||
* [https://ggus.eu/ | * [https://ggus.eu/index.php?mode=report_view GGUS report generator] | ||
* [https://ggus.eu/ | * [https://ggus.eu/index.php?mode=resp_unit_info List of GGUS Support Units] | ||
==== External links ==== | ==== External links ==== |
Revision as of 10:00, 4 April 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Tools menu: | • Main page | • Instructions for developers | • AAI Proxy | • Accounting Portal | • Accounting Repository | • AppDB | • ARGO | • GGUS | • GOCDB |
• Message brokers | • Licenses | • OTAGs | • Operations Portal | • Perun | • EGI Collaboration tools | • LToS | • EGI Workload Manager |
GGUS
The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.
Main links:
External links
Documentation
- GGUS Main Documentation Page
- GGUS interface documentation
- GGUS Savannah shopping list
- GGUS ongoing work list
- GGUS Release Schedule
- GGUS Advisory Board
- GGUS Architecture
History
- iSGTW Link of the week - Global Grid User Support comes of age (30 January 2008)