Difference between revisions of "GGUS"
Jump to navigation
Jump to search
Line 1: | Line 1: | ||
{{Template:Op menubar}} | {{Template:Op menubar}} | ||
{{Template:Tools menubar}} | {{Template:Tools menubar}} | ||
{| class="wikitable" | |||
|- | |||
| '''Tool name''' | |||
| ''{{{Tool_name|Provide a name identifying the tool}}}'' | |||
|- | |||
| '''Tool description''' | |||
| ''{{{Tool_desc|Provide short tool description}}}'' | |||
|- | |||
| '''Tool url''' | |||
| ''{{{Tool_link|Provide url to tool}}}'' | |||
|- | |||
| '''Email''' | |||
| ''{{{Email|Provide official email to contact developers}}}'' | |||
|- | |||
| '''GGUS Support unit''' | |||
| ''{{{GGUS_SU|Provide GGUS SU used by development team to provide support}}}'' | |||
|- | |||
| '''Requirements tracking - EGI tracker''' | |||
| ''{{{EGI_tracker|Provide link to EGI tracker}}}'' | |||
|- | |||
| '''Issue tracking - Developers tracker''' | |||
| ''{{{Dev_tracker|Provide link to developers tracker if applicable}}}'' | |||
|- | |||
| '''Release schedule''' | |||
| ''{{{Release_sch|Provide link to release schedule}}}'' | |||
|- | |||
| '''Release notes''' | |||
| ''{{{Release_notes|Provide link to release notes}}}'' | |||
|- | |||
| '''Roadmap''' | |||
| ''{{{Roadmap|Provide link to roadmap of the tool}}}'' | |||
|- | |||
| '''Related OLA''' | |||
| ''{{{OLA|Provide link to related OLA (if applicable)}}}'' | |||
|- | |||
| '''Test instance url''' | |||
| ''{{{Test|Provide url to test instance of the tool}}}'' | |||
|} | |||
[[Category:GGUS]] | [[Category:GGUS]] |
Revision as of 12:10, 29 October 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Tools menu: | • Main page | • Instructions for developers | • AAI Proxy | • Accounting Portal | • Accounting Repository | • AppDB | • ARGO | • GGUS | • GOCDB |
• Message brokers | • Licenses | • OTAGs | • Operations Portal | • Perun | • EGI Collaboration tools | • LToS | • EGI Workload Manager |
Tool name | Provide a name identifying the tool |
Tool description | Provide short tool description |
Tool url | Provide url to tool |
Provide official email to contact developers | |
GGUS Support unit | Provide GGUS SU used by development team to provide support |
Requirements tracking - EGI tracker | Provide link to EGI tracker |
Issue tracking - Developers tracker | Provide link to developers tracker if applicable |
Release schedule | Provide link to release schedule |
Release notes | Provide link to release notes |
Roadmap | Provide link to roadmap of the tool |
Related OLA | Provide link to related OLA (if applicable) |
Test instance url | Provide url to test instance of the tool |
GGUS
The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.
Main links:
External links
Documentation
- GGUS Main Documentation Page
- GGUS interface documentation
- GGUS JIRA tracker
- GGUS EGI RT tracker
- GGUS ongoing work list
- GGUS Release Schedule
- GGUS Advisory Board
- GGUS Architecture
History
- iSGTW Link of the week - Global Grid User Support comes of age (30 January 2008)