Difference between revisions of "GGUS"
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(* GGUS wiki) |
(helpdesk.egi.eu + replaced fzk.de by ggus.eu) |
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====Main links:==== | ====Main links:==== | ||
* [https:// | * [https://ggus.eu/pages/home.php Helpdesk] | ||
* [https:// | * [https://ggus.eu/stat/ttt.php GGUS ticket timeline tool] | ||
* [https:// | * [https://ggus.eu/stat/stat.php GGUS report generator] | ||
* [https:// | * [https://ggus.eu/pages/metrics/download_escalation_reports.php GGUS escalation reports] | ||
==== External links ==== | ==== External links ==== | ||
* http:// | * http://helpdesk.egi.eu/ | ||
====Documentation==== | ====Documentation==== | ||
* [https:// | * [https://ggus.eu/pages/docu.php GGUS Main Documentation Page] | ||
* [https://savannah.cern.ch/projects/esc GGUS Savannah shopping list] | * [https://savannah.cern.ch/projects/esc GGUS Savannah shopping list] | ||
* [https:// | * [https://ggus.eu/pages/owl.php GGUS wish list page] | ||
* [[GGUS:Main Page|GGUS wiki]] | * [[GGUS:Main Page|GGUS wiki]] | ||
==== History ==== | ==== History ==== |
Revision as of 08:38, 4 August 2011
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Tools menu: | • Main page | • Instructions for developers | • AAI Proxy | • Accounting Portal | • Accounting Repository | • AppDB | • ARGO | • GGUS | • GOCDB |
• Message brokers | • Licenses | • OTAGs | • Operations Portal | • Perun | • EGI Collaboration tools | • LToS | • EGI Workload Manager |
GGUS
The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.
Main links:
External links
Documentation
History
- iSGTW Link of the week - Global Grid User Support comes of age (30 January 2008)