Difference between revisions of "EGI Core activities:PHASE I"

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{{Template:Op menubar}} {{TOC_right}}  
 
{{Template:Op menubar}} {{TOC_right}}  
  
Links:
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Links:  
*[https://documents.egi.eu/document/2170 EGI.eu Operation Level Agreements]
+
 
 +
*[https://documents.egi.eu/document/2170 EGI.eu Operation Level Agreements]  
 
*[https://documents.egi.eu/document/2277 EGI.eu Operation Level Agreements report templates]
 
*[https://documents.egi.eu/document/2277 EGI.eu Operation Level Agreements report templates]
+
 
Contact:
+
Contact:  
* internal communication across activity leaders: core-egi-activities [at] mailman.egi.eu
+
 
* to contact activity separately please use GGUS Support Unit
+
*internal communication across activity leaders: core-egi-activities [at] mailman.egi.eu  
* in case of any general questions: operations [at] egi.eu
+
*to contact activity separately please use GGUS Support Unit  
 +
*in case of any general questions: operations [at] egi.eu
  
 
= Service/Activities  =
 
= Service/Activities  =
  
== [[2013-bidding/Message Broker Network|Message Broker Network]] ==
+
== Message Broker Network  ==
  
 
'''Overview''' <br> The message broker network is a fundamental part of the operations infrastructure ensuring message exchange for monitoring, the operations dashboard and accounting. As such it is a critical infrastructure component whose continuity and high availability configuration must be ensured. The Message Broker Network is part of the EGI Core Infrastructure Platform which is needed to support the running of tools used for the daily operations of EGI.  
 
'''Overview''' <br> The message broker network is a fundamental part of the operations infrastructure ensuring message exchange for monitoring, the operations dashboard and accounting. As such it is a critical infrastructure component whose continuity and high availability configuration must be ensured. The Message Broker Network is part of the EGI Core Infrastructure Platform which is needed to support the running of tools used for the daily operations of EGI.  
 +
 +
*[[2013-bidding/Message Broker Network|Bidding page]]
  
 
'''Consortium:''' GRNET, SRCE  
 
'''Consortium:''' GRNET, SRCE  
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'''GGUS SU ''': Messaging  
 
'''GGUS SU ''': Messaging  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=429 GRIDOPS-MSG                                ]</span>
+
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=429 GRIDOPS-MSG                                ]</span>  
  
== [[2013-bidding/Operations Portal|Operations Portal]]  ==
+
== Operations Portal ==
  
 
'''Overview<br>''' The Operations Portal provides VO management functions and other capabilities which support the daily operations of EGI. It is a central portal for the operations community that offers a bundle of different capabilities, such as the broadcast tool, VO management facilities, a security dashboard and an operations dashboard that is used to display information about failing monitoring probes and to open tickets to the Resource Centres affected. The dashboard also supports the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as it is used by all EGI Operations Centres to provide support to the respective Resource Centres. The Operations Portal provides tools supporting the daily running of operations of the entire infrastructure: grid oversight, security operations, VO management, broadcast, availability reporting.  
 
'''Overview<br>''' The Operations Portal provides VO management functions and other capabilities which support the daily operations of EGI. It is a central portal for the operations community that offers a bundle of different capabilities, such as the broadcast tool, VO management facilities, a security dashboard and an operations dashboard that is used to display information about failing monitoring probes and to open tickets to the Resource Centres affected. The dashboard also supports the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as it is used by all EGI Operations Centres to provide support to the respective Resource Centres. The Operations Portal provides tools supporting the daily running of operations of the entire infrastructure: grid oversight, security operations, VO management, broadcast, availability reporting.  
 +
*[[2013-bidding/Operations Portal|Bidding page]]
  
 
'''Consortium:''' CNRS<br>  
 
'''Consortium:''' CNRS<br>  
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'''GGUS&nbsp;SU''': Operations Portal  
 
'''GGUS&nbsp;SU''': Operations Portal  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=568 GRIDOPS-OPSPORTAL                                ]</span>
+
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=568 GRIDOPS-OPSPORTAL                                ]</span>  
  
== [[2013-bidding/Accounting Repository|Accounting Repository]] ==
+
== Accounting Repository  ==
  
 
'''Overview<br>''' The Accounting Repository stores user accounting records from various services offered by EGI. It is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI. The EGI Accounting Infrastructure is distributed. At a central level it includes the repositories for the persistent storage of usage records. The central databases are populated through individual usage records published by the Resource Centres, or through the publication of summarised usage records. The Accounting Infrastructure is essential in a service-oriented business model to record usage information.<br>  
 
'''Overview<br>''' The Accounting Repository stores user accounting records from various services offered by EGI. It is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI. The EGI Accounting Infrastructure is distributed. At a central level it includes the repositories for the persistent storage of usage records. The central databases are populated through individual usage records published by the Resource Centres, or through the publication of summarised usage records. The Accounting Infrastructure is essential in a service-oriented business model to record usage information.<br>  
 +
*[[2013-bidding/Accounting Repository|Bidding page]]
  
 
'''Consortium:''' STFC<br>  
 
'''Consortium:''' STFC<br>  
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'''GGUS&nbsp;SU ''': APEL  
 
'''GGUS&nbsp;SU ''': APEL  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=237 GRIDOPS-APEL                                ]</span>
+
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=237 GRIDOPS-APEL                                ]</span>  
  
== [[2013-bidding/Accounting Portal|Accounting and Metric Portal]]  ==
+
== Accounting and Metric Portal ==
  
 
'''Overview. <br>''' The Accounting Portal provides data accounting views for users, VO Managers, NGI operations and the general public. The Accounting Portal is part of the EGI Core Infrastructure Platform which supports the daily operations of EGI. The EGI Accounting Infrastructure is distributed. At a central level it includes the repositories for the persistent storage of usage records. The central databases are populated through individual usage records published by the Resource Centres, or through the publication of summarised usage records. The Accounting Infrastructure is essential in a service-oriented business model to record usage information.  
 
'''Overview. <br>''' The Accounting Portal provides data accounting views for users, VO Managers, NGI operations and the general public. The Accounting Portal is part of the EGI Core Infrastructure Platform which supports the daily operations of EGI. The EGI Accounting Infrastructure is distributed. At a central level it includes the repositories for the persistent storage of usage records. The central databases are populated through individual usage records published by the Resource Centres, or through the publication of summarised usage records. The Accounting Infrastructure is essential in a service-oriented business model to record usage information.  
  
 
The Metrics Portal aggregates metrics from the EGI Infrastructure from activity leaders and NGI managers in order to quantify and track the infrastructure evolution. <br>  
 
The Metrics Portal aggregates metrics from the EGI Infrastructure from activity leaders and NGI managers in order to quantify and track the infrastructure evolution. <br>  
 +
 +
*[[2013-bidding/Accounting Portal|Bidding page]]
  
 
'''Consortium:''' CESGA<br>  
 
'''Consortium:''' CESGA<br>  
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'''GGUS SU ''': Accounting Portal, Metrics Portal  
 
'''GGUS SU ''': Accounting Portal, Metrics Portal  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=646 GRIDOPS-ACCPORTAL]</span><span style="vertical-align: middle;"><span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=160 GRIDOPS-METRICSPORTAL                                ]</span></span>
+
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=646 GRIDOPS-ACCPORTAL]</span><span style="vertical-align: middle;"><span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=160 GRIDOPS-METRICSPORTAL                                ]</span></span>  
  
== [[2013-bidding/SAM central services|SAM central services]]  ==
+
== SAM central services ==
  
 
'''Overview'''<br> The Service is part of the EGI Core Infrastructure Platform which supports the daily operations of EGI. Central systems are needed for accessing and archiving infrastructure monitoring results of the services provided at many levels (Resource Centres, NGIs and EGI.EU), for the generation of service level reports, and for the central monitoring of EGI.eu operational tools and other central monitoring needs.<br>  
 
'''Overview'''<br> The Service is part of the EGI Core Infrastructure Platform which supports the daily operations of EGI. Central systems are needed for accessing and archiving infrastructure monitoring results of the services provided at many levels (Resource Centres, NGIs and EGI.EU), for the generation of service level reports, and for the central monitoring of EGI.eu operational tools and other central monitoring needs.<br>  
 +
 +
*[[2013-bidding/SAM central services|Bidding page]]
  
 
'''Consortium''': GRNET, SRCE, CNRS<br>  
 
'''Consortium''': GRNET, SRCE, CNRS<br>  
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'''OLA''':[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
 
'''OLA''':[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
  
'''GGUS&nbsp;SU''': ARGO/SAM EGI Support
+
'''GGUS&nbsp;SU''': ARGO/SAM EGI Support  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=641 GRIDOPS-SAM                               ]</span>
+
'''GOC&nbsp;DB''':[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=641 GRIDOPS-SAM ]
  
== [[2013-bidding/Monitoring central services|Monitoring central services]] ==
+
== Monitoring central services  ==
  
 
'''Overview'''  
 
'''Overview'''  
  
Monitoring Central Services is supporting monitoring of activities to be conducted centrally, like monitoring of e.g. UserDN publishing in accounting records, GLUE information validation, software versions of deployed middleware, security incidents and weaknesses and EGI.eu technical services. Central Monitoring Services is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI.<br> '''Consortium:''' GRNET, SRCE  
+
Monitoring Central Services is supporting monitoring of activities to be conducted centrally, like monitoring of e.g. UserDN publishing in accounting records, GLUE information validation, software versions of deployed middleware, security incidents and weaknesses and EGI.eu technical services. Central Monitoring Services is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI.<br>  
 +
 
 +
*[[2013-bidding/Monitoring central services|Bidding page]]
 +
 
 +
'''Consortium:''' GRNET, SRCE  
  
 
'''Contact: '''<u>Emir Imamagic</u>, Dobrisa Dobrenic/SRCE  
 
'''Contact: '''<u>Emir Imamagic</u>, Dobrisa Dobrenic/SRCE  
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'''GGUS SU'''&nbsp;: ARGO/SAM EGI Support  
 
'''GGUS SU'''&nbsp;: ARGO/SAM EGI Support  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=968 GRIDOPS-MON]</span>
+
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=968 GRIDOPS-MON]</span>  
  
== [[2013-bidding/Security monitoring and security operations support tools|Security monitoring and related support tools]]  ==
+
== Security monitoring and related support tools ==
  
 
'''Overview'''  
 
'''Overview'''  
  
Security monitoring and related support tools are part of the EGI Core Infrastructure Platform which supports the daily security operations of EGI. EGI is an interconnected federation where a single vulnerable place may have a huge impact on the whole infrastructure. In order to recognise the risks and to address potential vulnerabilities in a timely manner, the EGI Security Monitoring provides an oversight of the infrastructure from the security standpoint. Also, sites connected to EGI differ significantly in the level of security and detecting weaknesses exposed by the sites allows the EGI security operations to contact the sites before the issue leads to an incident. Information produced by security monitoring is also important during assessment of new risks and vulnerabilities since it enables to identify the scope and impact of a potential security incident.<br> '''Consortium:''' CESNET  
+
Security monitoring and related support tools are part of the EGI Core Infrastructure Platform which supports the daily security operations of EGI. EGI is an interconnected federation where a single vulnerable place may have a huge impact on the whole infrastructure. In order to recognise the risks and to address potential vulnerabilities in a timely manner, the EGI Security Monitoring provides an oversight of the infrastructure from the security standpoint. Also, sites connected to EGI differ significantly in the level of security and detecting weaknesses exposed by the sites allows the EGI security operations to contact the sites before the issue leads to an incident. Information produced by security monitoring is also important during assessment of new risks and vulnerabilities since it enables to identify the scope and impact of a potential security incident.<br>  
 +
 
 +
*[[2013-bidding/Security monitoring and security operations support tools|Bidding page]]
 +
 
 +
'''Consortium:''' CESNET  
  
 
'''Contact:''' Daniel Kouril/CESENT  
 
'''Contact:''' Daniel Kouril/CESENT  
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'''GGUS&nbsp;SU ''':  
 
'''GGUS&nbsp;SU ''':  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=1127 GRIDOPS-SECTOOLS                                ]</span>
+
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=1127 GRIDOPS-SECTOOLS                                ]</span>  
  
== [[2013-bidding/GOCDB|Service registry (GOCDB)]]  ==
+
== Service registry (GOCDB) ==
  
 
'''Overview'''  
 
'''Overview'''  
  
Service Registry (GOCDB) is a central registry to record information about different entities such as the Operations Centres, the Resource Centres, service endpoints and the contact information and roles of people responsible for operations at different levels. GOCDB is a source of information for many other operational tools, such as the broadcast tool, the Aggregated Topology Provider, the Accounting Portal, etc. GOCDB is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI.<br> '''Consortium:''' STFC  
+
Service Registry (GOCDB) is a central registry to record information about different entities such as the Operations Centres, the Resource Centres, service endpoints and the contact information and roles of people responsible for operations at different levels. GOCDB is a source of information for many other operational tools, such as the broadcast tool, the Aggregated Topology Provider, the Accounting Portal, etc. GOCDB is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI.
 +
*[[2013-bidding/GOCDB|Bidding page]]
 +
 
 +
<br> '''Consortium:''' STFC  
  
 
'''Contact:''' David Meredith/STFC  
 
'''Contact:''' David Meredith/STFC  
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'''GGUS&nbsp;SU'''&nbsp;: GOC&nbsp;DB  
 
'''GGUS&nbsp;SU'''&nbsp;: GOC&nbsp;DB  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=335 GRIDOPS-GOCDB                                ]</span>
+
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=335 GRIDOPS-GOCDB                                ]</span>  
  
== [[2013-bidding/Operations support services|Catchall services]] ==
+
== Catchall services  ==
  
 
(splited from Operations support services)  
 
(splited from Operations support services)  
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'''Overview'''  
 
'''Overview'''  
  
Catch-All services are auxiliary services needed by the Core Infrastructure Platform and by various operational activities of EGI. Auxiliary services and activities are needed for the good running of Infrastructure Services. Examples of such services are VOMS service and VO membership management for infrastructural VOs (DTEAM, OPS), the provisioning of middleware services needed by the monitoring infrastructure (e.g. top-BDII and WMS), and catch-all services for emerging user communities.<br> '''Consortium''': GRNET  
+
Catch-All services are auxiliary services needed by the Core Infrastructure Platform and by various operational activities of EGI. Auxiliary services and activities are needed for the good running of Infrastructure Services. Examples of such services are VOMS service and VO membership management for infrastructural VOs (DTEAM, OPS), the provisioning of middleware services needed by the monitoring infrastructure (e.g. top-BDII and WMS), and catch-all services for emerging user communities.
 +
*[[2013-bidding/Operations support services|Bidding page]]
 +
 
 +
<br> '''Consortium''': GRNET  
  
 
'''Contact:''' <u>Christos Kanellopoulos</u>, Kostas Koumantaros/GRNET  
 
'''Contact:''' <u>Christos Kanellopoulos</u>, Kostas Koumantaros/GRNET  
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'''OLA'''&nbsp;:[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
 
'''OLA'''&nbsp;:[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
  
'''GGUS&nbsp;SU ''': EGI Catch-all services
+
'''GGUS&nbsp;SU ''': EGI Catch-all services  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=1126 GRIDOPS-CATCHALL                                ]</span>
+
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=1126 GRIDOPS-CATCHALL                                ]</span>  
  
== [[2013-bidding/Operations support services|Operations support]] ==
+
== Operations support  ==
  
(splited from Operations support services)  
+
(split from Operations support services)  
  
 
'''Overview'''  
 
'''Overview'''  
  
Operations support is auxiliary service needed by the Core Infrastructure Platform and by various operational activities of EGI. Auxiliary activities are needed for the good running of Infrastructure Services. Examples of such are activities for service level management, service level reporting, service management in general and central technical.<br> '''Consortium:''' CYFRONET  
+
Operations support is auxiliary service needed by the Core Infrastructure Platform and by various operational activities of EGI. Auxiliary activities are needed for the good running of Infrastructure Services. Examples of such are activities for service level management, service level reporting, service management in general and central technical.
 +
 
 +
*[[2013-bidding/Operations support services|Bidding page]]
 +
 
 +
<br> '''Consortium:''' CYFRONET  
  
 
'''Contact:''' Tomasz Szepieniec, <u>Marcin Radecki</u>/CYFRONET  
 
'''Contact:''' Tomasz Szepieniec, <u>Marcin Radecki</u>/CYFRONET  
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'''OLA''':[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
 
'''OLA''':[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
  
'''GGUS&nbsp;SU ''': COD and Resource Allocation, soon Operations support and Resource Allocation
+
'''GGUS&nbsp;SU ''': COD and Resource Allocation, soon Operations support and Resource Allocation  
  
== [[2013-bidding/Security coordination|Security coordination]]  ==
+
== Security coordination ==
  
 
'''Overview.'''  
 
'''Overview.'''  
  
 
Central coordination of the security activities ensures that policies, operational security, and maintenance are compatible amongst all partners, improving integrity and availability and lowering access barriers for use of the infrastructure.  
 
Central coordination of the security activities ensures that policies, operational security, and maintenance are compatible amongst all partners, improving integrity and availability and lowering access barriers for use of the infrastructure.  
 +
 +
*[[2013-bidding/Security coordination|Bidding page]]
  
 
'''Consortium:''' STFC, FOM, SNIC  
 
'''Consortium:''' STFC, FOM, SNIC  
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'''GGUS&nbsp;SU ''': Security Management  
 
'''GGUS&nbsp;SU ''': Security Management  
  
== [[2013-bidding/Acceptance criteria|Acceptance criteria]]  ==
+
== Acceptance criteria ==
  
 
'''Overview.''' The Acceptance Criteria are the functional and non-functional requirements that a product must fulfil to be released in UMD, these include generic requirement applicable to every product, and specific requirements applicable to the capabilities supported by a component.  
 
'''Overview.''' The Acceptance Criteria are the functional and non-functional requirements that a product must fulfil to be released in UMD, these include generic requirement applicable to every product, and specific requirements applicable to the capabilities supported by a component.  
 +
*[[2013-bidding/Acceptance criteria|Bidding page]]
  
 
'''Consortium:''' IberGrid  
 
'''Consortium:''' IberGrid  
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'''OLA''':[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
 
'''OLA''':[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
  
'''GGUS&nbsp;SU ''': EGI UMD Quality Assurance
+
'''GGUS&nbsp;SU ''': EGI UMD Quality Assurance  
  
== [[2013-bidding/Collaboration Tools IT support|Collaboration tools/IT support]]  ==
+
== Collaboration tools/IT support ==
  
 
'''Overview''' Collaborations tools are services needed by the EGI back-office and supporting EGI collaboration.  
 
'''Overview''' Collaborations tools are services needed by the EGI back-office and supporting EGI collaboration.  
 +
 +
*[[2013-bidding/Collaboration Tools IT support|Bidding page]]
  
 
'''Consortium: '''CESNET  
 
'''Consortium: '''CESNET  
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'''GGUS SU ''': EGI.eu collaboration tools  
 
'''GGUS SU ''': EGI.eu collaboration tools  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=983 GRIDOPS-CTOOLS                                ]</span>
+
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=983 GRIDOPS-CTOOLS                                ]</span>  
  
== [[2013-bidding/Staged Rollout|Staged Rollout]] ==
+
== Staged Rollout  ==
  
 
'''Overview'''<br> The Staged Rollout is an activity by which certified updates of the supported middleware are first tested by Early Adopter (EA) sites before being made available to all sites through the production repositories. This procedure permits to test an update in a production environment that exposes the product to more heterogeneous use cases than the certification and verification phase. This allows the discovery of potential issues and potentially to add mitigation information to the UMD release notes.  
 
'''Overview'''<br> The Staged Rollout is an activity by which certified updates of the supported middleware are first tested by Early Adopter (EA) sites before being made available to all sites through the production repositories. This procedure permits to test an update in a production environment that exposes the product to more heterogeneous use cases than the certification and verification phase. This allows the discovery of potential issues and potentially to add mitigation information to the UMD release notes.  
 +
*[[2013-bidding/Staged Rollout|Bidding page]]
  
 
'''Consortium:''' IberGrid  
 
'''Consortium:''' IberGrid  
  
'''Contact:''' Jorge Gomes, Goncalo Borges,<u>Joao Pina</u>/LIP; Isabel Campos, Enol Fernandez/CSIC, Carlos Fernandez, Ivan Diaz/CESGA  
+
'''Contact:''' Jorge Gomes, Goncalo Borges,<u>Joao Pina</u>/LIP; Isabel Campos, Enol Fernandez/CSIC, Carlos Fernandez, Ivan Diaz/CESGA  
  
 
'''Funded resources:''' 10 PMs  
 
'''Funded resources:''' 10 PMs  
  
'''Total cost:''' 56400 Euro <span style="display: none;" id="1399382229551E">&nbsp;</span>  
+
'''Total cost:''' 56400 Euro <span id="1399382229551E" style="display: none;">&nbsp;</span>  
  
 
'''Duration:''' from 1 May 2014 to 30 April 2015  
 
'''Duration:''' from 1 May 2014 to 30 April 2015  
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'''OLA''':[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
 
'''OLA''':[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
  
'''GGUS&nbsp;SU ''': EGI Staged Rollout
+
'''GGUS&nbsp;SU ''': EGI Staged Rollout  
  
== [[2013-bidding/Software provisioning infrastructure|Software provisioning infrastructure]] ==
+
== Software provisioning infrastructure  ==
  
 
'''Overview'''  
 
'''Overview'''  
  
 
The software-provisioning infrastructure provides the technical tools to support the UMD release process from pulling packages from the developers’ repositories to the build of a release.  
 
The software-provisioning infrastructure provides the technical tools to support the UMD release process from pulling packages from the developers’ repositories to the build of a release.  
 +
 +
*[[2013-bidding/Software provisioning infrastructure|Bidding page]]
  
 
'''Consortium:''' GRNET, CESGA  
 
'''Consortium:''' GRNET, CESGA  
  
 
'''Contact:'''<span>''' '''<u>Kostas
 
'''Contact:'''<span>''' '''<u>Kostas
Koumantaros</u> /GRNET,</span> Jorge Gomes, Goncalo Borges, Joao Pina/LIP; Isabel Campos, Enol Fernandez/CSIC, Carlos Fernandez, Ivan Diaz/CESGA  
+
Koumantaros</u> /GRNET,</span> Jorge Gomes, Goncalo Borges, Joao Pina/LIP; Isabel Campos, Enol Fernandez/CSIC, Carlos Fernandez, Ivan Diaz/CESGA  
  
 
'''Funded resources:''' 19 PMs and 12000 extra costs for CESGA  
 
'''Funded resources:''' 19 PMs and 12000 extra costs for CESGA  
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'''SU ''': EGI Software provisioning support  
 
'''SU ''': EGI Software provisioning support  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=1125 GRIDOPS-UMDREPO                                ]</span>
+
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=1125 GRIDOPS-UMDREPO                                ]</span>  
  
== [[2013-bidding/Incident management helpdesk|Incident management helpdesk]] ==
+
== Incident management helpdesk  ==
  
 
'''Overview'''  
 
'''Overview'''  
  
 
Incident Management (Helpdesk) is the central helpdesk provides a single interface for support. The central system is interfaced to a variety of other ticketing systems at the NGI level in order to allow a bi-directional exchange of tickets. GGUS is part of the EGI Collaboration Platform and is needed to support users and infrastructure operators.  
 
Incident Management (Helpdesk) is the central helpdesk provides a single interface for support. The central system is interfaced to a variety of other ticketing systems at the NGI level in order to allow a bi-directional exchange of tickets. GGUS is part of the EGI Collaboration Platform and is needed to support users and infrastructure operators.  
 +
*[[2013-bidding/Incident management helpdesk|Bidding page]]
  
 
'''Consortium: '''KIT  
 
'''Consortium: '''KIT  
Line 333: Line 370:
 
'''GGUS&nbsp;SU ''': GGUS  
 
'''GGUS&nbsp;SU ''': GGUS  
  
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=247 GRIDOPS-GGUS                                ]</span>
+
'''GOC&nbsp;DB''':&nbsp; <span style="vertical-align: middle;">[https://goc.egi.eu/portal/index.php?Page_Type=Site&id=247 GRIDOPS-GGUS                                ]</span>  
  
== [[2013-bidding/1st level support|1st and 2nd level support]]  ==
+
== 1st and 2nd level support ==
  
 
(merged with second level support)  
 
(merged with second level support)  
Line 344: Line 381:
  
 
Software-related tickets that reach the second level of support are analysed and if necessary are forwarded to 3rd line support units only when there are clear indications of a defect (in software, documentation, etc.).  
 
Software-related tickets that reach the second level of support are analysed and if necessary are forwarded to 3rd line support units only when there are clear indications of a defect (in software, documentation, etc.).  
 +
 +
*[[2013-bidding/1st level support|Bidding page]]
  
 
'''Consortium''': IberGrid, CESNET  
 
'''Consortium''': IberGrid, CESNET  
  
'''Contact: '''Aleš Křenek,<u>Zdeněk Šustr</u>/CESNET, Jorge Gomes, Goncalo Borges, Joao Pina/LIP; Isabel Campos, Enol Fernandez/CSIC, Carlos Fernandez, Ivan Diaz/CESGA,  
+
'''Contact: '''Aleš Křenek,<u>Zdeněk Šustr</u>/CESNET, Jorge Gomes, Goncalo Borges, Joao Pina/LIP; Isabel Campos, Enol Fernandez/CSIC, Carlos Fernandez, Ivan Diaz/CESGA,  
  
 
'''Funded resources:''' 28 PMs  
 
'''Funded resources:''' 28 PMs  
Line 357: Line 396:
 
'''OLA''':[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
 
'''OLA''':[https://documents.egi.eu/public/ShowDocument?docid=2170 EGI.eu Operation Level Agreement]  
  
'''GGUS&nbsp;SU ''': TPM, DMSU
+
'''GGUS&nbsp;SU ''': TPM, DMSU  
  
== [[2013-bidding/2nd level support (core platform)|2nd level support (core platform)]]  ==
+
== 2nd level support (core platform) ==
  
 
(merged with 1st level support (above) )  
 
(merged with 1st level support (above) )  
 +
*[[2013-bidding/2nd level support (core platform)|Bidding page]]
  
== [[2013-bidding/2nd level support (community platform)|2nd level support (community platform)]]  ==
+
== 2nd level support (community platform) ==
  
 
(merged with the other monitoring and accounting tasks)  
 
(merged with the other monitoring and accounting tasks)  
 +
 +
*[[2013-bidding/2nd level support (community platform)|Bidding page]]
  
 
Document [https://documents.egi.eu/document/1843 EGI-InSPIRE Operational Tools Sustainability] provides more information about the current technical specifications, support and maintenance activities of the following services: Operations Portal, GGUS, GOCDB, SAM, Messaging, Accounting Repository, and Accounting Portal.
 
Document [https://documents.egi.eu/document/1843 EGI-InSPIRE Operational Tools Sustainability] provides more information about the current technical specifications, support and maintenance activities of the following services: Operations Portal, GGUS, GOCDB, SAM, Messaging, Accounting Repository, and Accounting Portal.

Revision as of 18:10, 7 August 2014

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



Links:

Contact:

  • internal communication across activity leaders: core-egi-activities [at] mailman.egi.eu
  • to contact activity separately please use GGUS Support Unit
  • in case of any general questions: operations [at] egi.eu

Service/Activities

Message Broker Network

Overview
The message broker network is a fundamental part of the operations infrastructure ensuring message exchange for monitoring, the operations dashboard and accounting. As such it is a critical infrastructure component whose continuity and high availability configuration must be ensured. The Message Broker Network is part of the EGI Core Infrastructure Platform which is needed to support the running of tools used for the daily operations of EGI.

Consortium: GRNET, SRCE

Contact: Christos Kanellopoulos at GRNET

Funded resources: 5 PMs

Total cost: 26550 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA: EGI.eu Operation Level Agreement

GGUS SU : Messaging

GOC DBGRIDOPS-MSG

Operations Portal

Overview
The Operations Portal provides VO management functions and other capabilities which support the daily operations of EGI. It is a central portal for the operations community that offers a bundle of different capabilities, such as the broadcast tool, VO management facilities, a security dashboard and an operations dashboard that is used to display information about failing monitoring probes and to open tickets to the Resource Centres affected. The dashboard also supports the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as it is used by all EGI Operations Centres to provide support to the respective Resource Centres. The Operations Portal provides tools supporting the daily running of operations of the entire infrastructure: grid oversight, security operations, VO management, broadcast, availability reporting.

Consortium: CNRS

Contact: Cyril L’Orphelin and Gilles Mathieu/French NGI

Funded resources: 24 PMs

Total cost: 157100 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA: EGI.eu Operation Level Agreement

GGUS SU: Operations Portal

GOC DBGRIDOPS-OPSPORTAL

Accounting Repository

Overview
The Accounting Repository stores user accounting records from various services offered by EGI. It is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI. The EGI Accounting Infrastructure is distributed. At a central level it includes the repositories for the persistent storage of usage records. The central databases are populated through individual usage records published by the Resource Centres, or through the publication of summarised usage records. The Accounting Infrastructure is essential in a service-oriented business model to record usage information.

Consortium: STFC

Contact: Stuart Pullinger /STFC

Funded resources: 12 PM, 4800 Euro of extra cost

Total cost: 95469 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU : APEL

GOC DBGRIDOPS-APEL

Accounting and Metric Portal

Overview.
The Accounting Portal provides data accounting views for users, VO Managers, NGI operations and the general public. The Accounting Portal is part of the EGI Core Infrastructure Platform which supports the daily operations of EGI. The EGI Accounting Infrastructure is distributed. At a central level it includes the repositories for the persistent storage of usage records. The central databases are populated through individual usage records published by the Resource Centres, or through the publication of summarised usage records. The Accounting Infrastructure is essential in a service-oriented business model to record usage information.

The Metrics Portal aggregates metrics from the EGI Infrastructure from activity leaders and NGI managers in order to quantify and track the infrastructure evolution.

Consortium: CESGA

Contact: Carlos Fernandez, Ivan Diaz/CESGA

Funded resources: 6 PM

Total cost: 25380 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU : Accounting Portal, Metrics Portal

GOC DBGRIDOPS-ACCPORTALGRIDOPS-METRICSPORTAL

SAM central services

Overview
The Service is part of the EGI Core Infrastructure Platform which supports the daily operations of EGI. Central systems are needed for accessing and archiving infrastructure monitoring results of the services provided at many levels (Resource Centres, NGIs and EGI.EU), for the generation of service level reports, and for the central monitoring of EGI.eu operational tools and other central monitoring needs.

Consortium: GRNET, SRCE, CNRS

Contact: Christos Kanellopoulos, Kostas Koumantaros/GRNET

Funded resources: 28 PM and 2500 Euro of extra costs

Total cost: 159900 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU: ARGO/SAM EGI Support

GOC DB:GRIDOPS-SAM

Monitoring central services

Overview

Monitoring Central Services is supporting monitoring of activities to be conducted centrally, like monitoring of e.g. UserDN publishing in accounting records, GLUE information validation, software versions of deployed middleware, security incidents and weaknesses and EGI.eu technical services. Central Monitoring Services is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI.

Consortium: GRNET, SRCE

Contact: Emir Imamagic, Dobrisa Dobrenic/SRCE

Funded resources: 12 PM and 2500 Euro of extra costs

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU : ARGO/SAM EGI Support

GOC DBGRIDOPS-MON

Security monitoring and related support tools

Overview

Security monitoring and related support tools are part of the EGI Core Infrastructure Platform which supports the daily security operations of EGI. EGI is an interconnected federation where a single vulnerable place may have a huge impact on the whole infrastructure. In order to recognise the risks and to address potential vulnerabilities in a timely manner, the EGI Security Monitoring provides an oversight of the infrastructure from the security standpoint. Also, sites connected to EGI differ significantly in the level of security and detecting weaknesses exposed by the sites allows the EGI security operations to contact the sites before the issue leads to an incident. Information produced by security monitoring is also important during assessment of new risks and vulnerabilities since it enables to identify the scope and impact of a potential security incident.

Consortium: CESNET

Contact: Daniel Kouril/CESENT

Funded resources: 4 PMs

Total cost (40% EGI.eu co-funding): 25600

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU :

GOC DBGRIDOPS-SECTOOLS

Service registry (GOCDB)

Overview

Service Registry (GOCDB) is a central registry to record information about different entities such as the Operations Centres, the Resource Centres, service endpoints and the contact information and roles of people responsible for operations at different levels. GOCDB is a source of information for many other operational tools, such as the broadcast tool, the Aggregated Topology Provider, the Accounting Portal, etc. GOCDB is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI.


Consortium: STFC

Contact: David Meredith/STFC

Funded resources: 6 PM and 5581 Euro of extra costs

Total cost: 80963 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU : GOC DB

GOC DBGRIDOPS-GOCDB

Catchall services

(splited from Operations support services)

Overview

Catch-All services are auxiliary services needed by the Core Infrastructure Platform and by various operational activities of EGI. Auxiliary services and activities are needed for the good running of Infrastructure Services. Examples of such services are VOMS service and VO membership management for infrastructural VOs (DTEAM, OPS), the provisioning of middleware services needed by the monitoring infrastructure (e.g. top-BDII and WMS), and catch-all services for emerging user communities.


Consortium: GRNET

Contact: Christos Kanellopoulos, Kostas Koumantaros/GRNET

Funded resources: ? from 8 PMs

Total cost: ? from 65400 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA :EGI.eu Operation Level Agreement

GGUS SU : EGI Catch-all services

GOC DBGRIDOPS-CATCHALL

Operations support

(split from Operations support services)

Overview

Operations support is auxiliary service needed by the Core Infrastructure Platform and by various operational activities of EGI. Auxiliary activities are needed for the good running of Infrastructure Services. Examples of such are activities for service level management, service level reporting, service management in general and central technical.


Consortium: CYFRONET

Contact: Tomasz Szepieniec, Marcin Radecki/CYFRONET

Funded resources: ? from 8 PMs

Total cost:  ? from 65400 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU : COD and Resource Allocation, soon Operations support and Resource Allocation

Security coordination

Overview.

Central coordination of the security activities ensures that policies, operational security, and maintenance are compatible amongst all partners, improving integrity and availability and lowering access barriers for use of the infrastructure.

Consortium: STFC, FOM, SNIC

Contact: Dave Kelsey/STFC, Sven Gabriel, David Groep/FOM, Leif Nixon/SNIC

Funded resources: 20 PMs and 17000 Euro of extra costs

Total cost: 223371 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU : Security Management

Acceptance criteria

Overview. The Acceptance Criteria are the functional and non-functional requirements that a product must fulfil to be released in UMD, these include generic requirement applicable to every product, and specific requirements applicable to the capabilities supported by a component.

Consortium: IberGrid

Contact: Pablo Orviz,Jorge Gomes, Goncalo Borges, Joao Pina/LIP; Isabel Campos, Enol Fernandez/CSIC, Carlos Fernandez, Ivan Diaz/CESGA

Funded resources: 10 PMs

Total cost: 56400 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU : EGI UMD Quality Assurance

Collaboration tools/IT support

Overview Collaborations tools are services needed by the EGI back-office and supporting EGI collaboration.

Consortium: CESNET

Contact: Martin Kuba, Miloš Liška/CESNET

Funded resources: 12 PMs

Total cost: 76800 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU : EGI.eu collaboration tools

GOC DBGRIDOPS-CTOOLS

Staged Rollout

Overview
The Staged Rollout is an activity by which certified updates of the supported middleware are first tested by Early Adopter (EA) sites before being made available to all sites through the production repositories. This procedure permits to test an update in a production environment that exposes the product to more heterogeneous use cases than the certification and verification phase. This allows the discovery of potential issues and potentially to add mitigation information to the UMD release notes.

Consortium: IberGrid

Contact: Jorge Gomes, Goncalo Borges,Joao Pina/LIP; Isabel Campos, Enol Fernandez/CSIC, Carlos Fernandez, Ivan Diaz/CESGA

Funded resources: 10 PMs

Total cost: 56400 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU : EGI Staged Rollout

Software provisioning infrastructure

Overview

The software-provisioning infrastructure provides the technical tools to support the UMD release process from pulling packages from the developers’ repositories to the build of a release.

Consortium: GRNET, CESGA

Contact: Kostas Koumantaros /GRNET, Jorge Gomes, Goncalo Borges, Joao Pina/LIP; Isabel Campos, Enol Fernandez/CSIC, Carlos Fernandez, Ivan Diaz/CESGA

Funded resources: 19 PMs and 12000 extra costs for CESGA

Total cost: 119160 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

SU : EGI Software provisioning support

GOC DBGRIDOPS-UMDREPO

Incident management helpdesk

Overview

Incident Management (Helpdesk) is the central helpdesk provides a single interface for support. The central system is interfaced to a variety of other ticketing systems at the NGI level in order to allow a bi-directional exchange of tickets. GGUS is part of the EGI Collaboration Platform and is needed to support users and infrastructure operators.

Consortium: KIT

Contact: Günter Grein

Funded resources: 12 PMs and 18000 Euro of extra costs

Total cost: 124740 Euro (offered in-kind in 2014)

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU : GGUS

GOC DBGRIDOPS-GGUS

1st and 2nd level support

(merged with second level support)

Overview

First level support is responsible for ticket triage and assignment. This activity is also responsible for the coordination with teams responsible for 2nd level and 3rd level support.

Software-related tickets that reach the second level of support are analysed and if necessary are forwarded to 3rd line support units only when there are clear indications of a defect (in software, documentation, etc.).

Consortium: IberGrid, CESNET

Contact: Aleš Křenek,Zdeněk Šustr/CESNET, Jorge Gomes, Goncalo Borges, Joao Pina/LIP; Isabel Campos, Enol Fernandez/CSIC, Carlos Fernandez, Ivan Diaz/CESGA,

Funded resources: 28 PMs

Total cost: 157280 Euro

Duration: from 1 May 2014 to 30 April 2015

OLA:EGI.eu Operation Level Agreement

GGUS SU : TPM, DMSU

2nd level support (core platform)

(merged with 1st level support (above) )

2nd level support (community platform)

(merged with the other monitoring and accounting tasks)

Document EGI-InSPIRE Operational Tools Sustainability provides more information about the current technical specifications, support and maintenance activities of the following services: Operations Portal, GGUS, GOCDB, SAM, Messaging, Accounting Repository, and Accounting Portal.