EGI Core activities:2013-bidding Monitoring central services
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- Service name: Central Monitoring Services
- Service category: Operations
- Service type: Coordination, operation
Central Monitoring Services is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI.
Infrastructure operations requires in some cases monitoring activities to be conduced centrally to support specific activities, like monitoring of UserDN publishing in accounting records, GLUE information validation, and of software versions of deployed middleware.
This service includes the following services:
Monitoring of EGI.eu technical services
A centralised SAM installation is currently running in production to monitor the performance of EGI.eu operations tools (Accounting Portal, central Accounting Repository, Operations Portal, GOCDB, GStat, Metrics Portal, the message broker network and SAM) and user community support tools (GGUS, Application Database and CRM).
Central Nagios service
A central Nagios service is provided to support specific operations activities like User DN publishing in accounting records, GLUE information validation and monitoring of deployed software versions. New specific monitoring needs emerge depending on the operations technical activities. The Nagios infrastructure needs to be scaled accordingly.
Development of Nagios probes
- Maintenance of existing operations probes
- Development of new probes as required to support operations activities
- Requirements gathering
This activity is responsible for the coordination of the system operation and upgrade activities with those partners that are in charge of operating other systems that depend on it
Support through the EGI helpdesk about the functionality of the service and the monitoring data gathered.
Support about ... is out of scope and is part of activity 2nd level support (core platform).
Support hours: eight hours a day (for example 9-17 CE(S)T), Monday to Friday – excluding public holidays of the hosting organization.
- Daily running of the system
- High availability configuration
Service level targets
- Minimum availability/reliability: 99%/99%
- Response to incident records in GGUS within support hours: Medium (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service)