EGI Core activities:2013-bidding Operations Portal

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The Operations Portal provides VO management functions and other capabilities which support the daily operations of EGI.

Introduction

EGI.eu provides a central portal for the operations community that offers a bundle of different capabilities, such as the broadcast tool, VO management facilities, a security dashboard and an operations dashboard that is used to display information about failing monitoring probes and to open tickets to the Resource Centres affected. The dashboard also supports the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as it is used by all EGI Operations Centres to provide support to the respective Resource Centres. The Operations Portal provides tools supporting the daily running of operations of the entire infrastructure: grid oversight, security operations, VO management, broadcast, availability reporting.

Technical description

The Operations Portal provides different capabilities:

The architecture is composed of three modules:

Lavoisier is the component used to store, consolidate and “feed” data into the web application. This module provides information from various sources without the portal being directly dependent on those information sources thanks to a caching mechanism. This indeed protects us from intermittent failures of information sources.

This portal has been conceived and built as an integration platform of different and heterogeneous sources of information. Lavoisier is used to integrate and harmonized these different data sources.

The different components are integrated in a high available mode:

This service includes the following components.

Coordination

This activity is responsible for the coordination of the system operation and upgrade activities with those partners that are in charge of operating other systems that depend on it.

Support

Support through the EGI helpdesk to EGI.eu, VO Managers, EGI CSIRT, Resource Centre, NGI operators for the usage of the various functional modules provided by the tool and to the operators of other depending systems.

Support hours: nine hours a day 9h30-17h30 CEST- Monday to Friday – excluding public holidays of the hosting organization.

Operation

Maintenance

This activity includes:

Service level targets

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