EGI Core activities:2013-bidding Collaboration Tools IT support

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Technical description

The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:

Operations

Maintenance

Service level targets

Availability

EGI collaboration services must have 90% availability over the month

If provided the DNS service must have Availability > 99% on a monthly basis.

Support

The activity must provide support (through the IT support mail address) during regular working hours.

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