The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Search results
Jump to navigation
Jump to search
- * Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t4 KB (492 words) - 15:20, 6 June 2016
- | HelpdeskInfrastructure_Assessment = NGI-GE helpdesk is active. | SupportTeams_Assessment = NGI-GE helpdesk is active.2 KB (199 words) - 12:06, 23 February 2013
- *Service name: Helpdesk service (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t4 KB (492 words) - 17:33, 20 October 2016
- * the provisioning of the EGI Helpdesk infrastructure, integrated with national instances, to coordinate activity ...support teams within the infrastructure that once integrated with the EGI Helpdesk will respond to user and site support issues;1 KB (186 words) - 19:36, 24 December 2014
- * Service name: Incident Management Helpdesk (GGUS) ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t4 KB (524 words) - 15:45, 6 June 2016
- ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.1 KB (217 words) - 15:45, 6 June 2016
- | HelpdeskInfrastructure_Assessment = Helpdesk works through the GGUS. | SupportTeams_Assessment = Helpdesk works through the GGUS.2 KB (207 words) - 17:20, 28 February 2013
- '''Ticket:''' submit a ticket to the "Operations" Support Unit in the EGI Helpdesk260 bytes (36 words) - 11:11, 14 May 2013
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''827 bytes (124 words) - 09:38, 2 February 2021
- ...ites have to be inserted by hand in the helpdesk configuration. A regional helpdesk should be able to be configured with a regionalized GOCDB in order to autom1 KB (232 words) - 14:21, 28 April 2015
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''1 KB (140 words) - 14:58, 20 August 2015
- *[[2016-bidding/helpdesk service|Helpdesk (GGUS)]] *[[2016-bidding/helpdesk support|Helpdesk human support]]7 KB (868 words) - 09:54, 24 June 2021
- [https://helpdesk.ngi-de.eu/ Helpdesk / 1st line support] [https://helpdesk.ngi-de.eu/ Helpdesk]3 KB (390 words) - 18:39, 25 November 2014
- <big>'''EGI Helpdesk''' </big> *Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])4 KB (538 words) - 14:57, 22 September 2021
- GGUS is the central helpdesk provides a single interface for EGI support. | http://helpdesk.egi.eu/<br>3 KB (434 words) - 08:55, 24 January 2022
- ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.2 KB (294 words) - 15:35, 6 June 2016
- ...hieved through the dedicated mailing lists and newly established NGI_AEGIS Helpdesk. ...Helpdesk was recently introduced (NGI_AEGIS Helpdesk). Interface with GGUS helpdesk is provided.5 KB (741 words) - 18:55, 19 December 2012
- =SA1.6 Helpdesk=887 bytes (118 words) - 18:31, 6 January 2015
- | US_HS_Consultancy_HowToImprove = When national helpdesk is deployed, this will be the preffered way of consultancy. | OS_IS_Helpdesk_Assessment = No national helpdesk deployed yet. All users use GGUS directly.4 KB (549 words) - 19:11, 19 December 2012
- ...unit in GGUS. To enable this, a separate helpdesk instance, the Technology Helpdesk has been created. ...acking systems. For EMI, support units have been created in the Technology Helpdesk on the level of the product teams or on the level of specific components. A5 KB (828 words) - 20:33, 24 December 2014
- ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support.2 KB (320 words) - 15:37, 6 June 2016
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''871 bytes (134 words) - 08:30, 28 June 2013
- =SA1.6 Helpdesk=1,000 bytes (132 words) - 18:36, 6 January 2015
- ...ued aqnd resulted in a few refinements and modifications of the technology helpdesk. The main effort was spend in defining and implementing the the software pr The next quarter will see the first major live test of the technology helpdesk with the EMI-1 release.4 KB (627 words) - 19:08, 6 January 2015
- |Helpdesk=Operations914 bytes (139 words) - 14:41, 4 February 2014
- | HelpdeskInfrastructure_Assessment = Using the EGI helpdesk system ...astructure_HowToImprove = continue the assess the importance of a national helpdesk3 KB (390 words) - 17:08, 18 February 2013
- =SA1.6 Helpdesk=1 KB (149 words) - 18:31, 6 January 2015
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''1,022 bytes (150 words) - 11:25, 10 November 2017
- * Roadmap for the EGI helpdesk and NGI support teams, coord Gergely Sipos ...GI User Support services which is NA3) to SN: replaces Roadmap for the EGI helpdesk and NGI support teams, more time needed===3 KB (464 words) - 16:20, 6 January 2015
- ** the NGI helpdesk (where available) ...regional SAM) and a complementary set of optional services (e.g. the local helpdesk, VOMS, etc.)5 KB (821 words) - 16:11, 6 January 2015
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''2 KB (245 words) - 11:10, 17 October 2018
- Grid Infrastructure, processing tickets coming from the local support helpdesk as well as983 bytes (144 words) - 11:23, 21 January 2013
- </li><li> Integration of the global GGUS helpdesk2 KB (238 words) - 11:44, 6 January 2015
- | ARC support is provided by the ARC product team through the EGI Helpdesk with base level of service support. 1 KB (199 words) - 23:31, 24 December 2014
- | HelpdeskInfrastructure_Assessment = use GGUS helpdesk2 KB (196 words) - 13:27, 21 February 2013
- ** Accounting, helpdesk integration with PRACE = SA1.6 Helpdesk =3 KB (374 words) - 19:54, 24 December 2014
- |Unit= Helpdesk (GGUS)1 KB (180 words) - 14:17, 29 November 2019
- ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through the message passing. It is a critical com ==== Helpdesk ====9 KB (1,304 words) - 16:20, 6 January 2015
- =SA1.6 Helpdesk=1 KB (168 words) - 18:36, 6 January 2015
- == Helpdesk (GGUS) <br> == ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t10 KB (1,384 words) - 09:54, 24 June 2021
- |Helpdesk=Operations1 KB (169 words) - 15:46, 29 November 2019
- = Task 6: Helpdesk Infrastructure = * (NGI) Regional helpdesk7 KB (986 words) - 23:26, 24 December 2014
- ...nce. Please use the new page https://ims.egi.eu/display/EGIPP/ISRM5+Verify+Helpdesk+SUs+are+working+and+perform+a+periodic+review+of+them |Doc_title = Verify helpdesk Support Units are working and perform a periodic review of them3 KB (488 words) - 15:19, 7 June 2021
- | US_HS_Consultancy_Assessment = A RT-based helpdesk is available for users to consult. Furthermore, a user can directly interac | OS_IS_Helpdesk_Assessment = The RT-based helpdesk is available for the users to report the problems. But, the users mostly p6 KB (956 words) - 18:56, 19 December 2012
- * Started preparation for the helpdesk support handover =SA1.6 Helpdesk=3 KB (381 words) - 18:38, 6 January 2015
- | OS_IS_Helpdesk_Assessment = NGI_France operates through a local helpdesk (Xhelp) interfaced with GGUS. ...ove = Better coupling of local and central helpdesk is needed. Also, local helpdesk is specific to one site and this is not a sustainable solution in the long-5 KB (770 words) - 18:52, 19 December 2012
- ...the EGI-RT system the first EMI-1 release was announced via the Technology Helpdesk. The Technology Helpdesk will need some further finetuning of the workflows and some addional option4 KB (673 words) - 19:08, 6 January 2015
- = SA1.6 Helpdesk =1 KB (183 words) - 19:55, 24 December 2014
- =SA1.6 Helpdesk=1 KB (166 words) - 18:36, 6 January 2015
- #Helpdesk and ticket procedures (e.g. Escalation processes) #Integration of helpdesk and accounting to support communities that in the future will jointly use X9 KB (1,334 words) - 14:38, 2 June 2014