Difference between revisions of "SLM RC OLA Service Levels"
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m (Protected "SLM RC Service Levels" ([edit=sysop] (indefinite) [move=sysop] (indefinite))) |
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This page defines the current service levels provided by EGI Resource Centres. | This page defines the current service levels provided by EGI Resource Centres. | ||
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement] and its [[ | It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement] and its [[Resource Centre OLA: Release Notes|Release Notes]] for details). Availability/Reliability statistics (OPS VO) are issued on a monthly basis. | ||
{| border="1" cellspacing="0" cellpadding="5" | {| border="1" align="center" cellspacing="0" cellpadding="5" | ||
|- | |- | ||
| '''minimum | | '''minimum Availability''' | ||
| | | 80% since May 2014 (before 70%), profile [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL] | ||
|- | |- | ||
|''' | | '''minimum Reliabilty''' | ||
| | | 85% since May 2014 (before 75%), profile [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL] | ||
|- | |- | ||
|'''Condition for justification''' | | '''Condition for suspension''' | ||
|Resource Centres not providing minimum monthly performance ( | | Resource Centres which have an Availability of less than '''80%''' for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%). | ||
|- | |||
| '''Condition for justification''' | |||
| Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket. | |||
|} | |} | ||
'''IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=WLCG_CREAM_LCGCE_CRITICAL WLCG_CREAM_LCGCE_CRITICAL] in Resource Centre monthly statistics.''' | |||
'''IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=WLCG_CREAM_LCGCE_CRITICAL WLCG_CREAM_LCGCE_CRITICAL] in Resource Centre monthly statistics.''' | |||
[[Category:Service_Level_Management]] |
Revision as of 12:23, 21 July 2014
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This page defines the current service levels provided by EGI Resource Centres.
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement and its Release Notes for details). Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
minimum Availability | 80% since May 2014 (before 70%), profile ROC_CRITICAL |
minimum Reliabilty | 85% since May 2014 (before 75%), profile ROC_CRITICAL |
Condition for suspension | Resource Centres which have an Availability of less than 80% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%). |
Condition for justification | Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket. |
IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.