SLM RC OLA Service Levels
|Main||EGI.eu operations services||Support||Documentation||Tools||Activities||Performance||Technology||Catch-all Services||Resource Allocation||Security|
This page defines the current service levels provided by EGI Resource Centres.
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement).
Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
| Service Level parameters
|Availability||Minimum 80%, profile ROC_CRITICAL|
|Reliabilty||Minimum 85%, profile ROC_CRITICAL|
|Quality of Support level|| Medium|
|Condition for suspension||Resource Centres which have an Availability of less than 80% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%).|
|Condition for justification||Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket.|
IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.