Difference between revisions of "Documentation"

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| '''[[Training_Guides|Training Guides]]'''  
 
| '''[[Training_Guides|Training Guides]]'''  
| A collection of HowTos and Training Guides relevant to Operations.
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| A collection of Training Guides relevant to Operations.
 
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| '''OLAs'''
 
| '''OLAs'''

Revision as of 13:58, 23 November 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators
Welcome to EGI Operational Documentation,


Documents

Manuals The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
  • Manuals
  • Troubleshooting Guides
  • How-TOs
  • FAQs
Procedures EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
Training Guides A collection of Training Guides relevant to Operations.
OLAs
Other
Security Advisories

Resources