EGI Operations Start Guide

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Contents


Introduction

EGI Operations Start Guide was created to help you start with EGI Operations duties. It presents the responsibilities of the various parties involved in the running of the EGI infrastructure and guide how to join operations. As a newcomer, you need to understand the structure of the EGI project and roles of operators at different levels. Reading the whole document will give you a complete overall picture of daily operations within EGI.

Roles

The following describes the roles that are commonly found in the EGI Infrastructure and Operations. Other terms and definitions can be found in EGI Glossary.

Site level

Site Administrator

The person responsible for keeping the site operational. In the scope of Operations, site administrators primarily receive and react on notification of one or more incidents at their site. They will also need to react to security issues that are at a global level, but affect their site. Site administrators should respond to GGUS tickets in a suitable time frame and be aware of the alarms at their site, eg. through the operations dashboard. Sites must only operate supported middleware versions. This implies upgrading it from time to time. Emergency releases are treated in a special way. See EGI CSIRT:Critical Vulnerability Handling.

All Site management responsibilities are listed in RC OLA document.

Site Operations Manager

The person responsible for the site at the political and legal level. S/he is responsible for signing the Operations Level Agreement (OLA) between the Site and the NGI that hosts the site operationally. The Site Operations Manager is also responsible for assigning and approving the other site roles in the GOCDB. Further, s/he should ensure that administrators are subscribed to relevant mailing lists.

Site Security Officer

The person responsible for keeping the site compliant with the Security policies. She/he is also the primary contact for the NGI Security officer and EGI CSIRT. The Site Security Officer deals with security incidents and shall respond to enquiries in a timely fashion as defined in the collection of security procedures and policies.

Regional level

Regional Operator on Duty (ROD)

A team responsible for solving problems/incidents in the infrastructure according to agreed procedures. ROD (teams) monitor the sites in their region, react to problems identified by the monitoring tools, and oversee problems through to their resolution. They ensure that problems are properly recorded and that the solutions progress according to specified time lines. They also provide support to sites and VOs as needed and provide informational flow to oversight bodies in cases of non-responsive sites. They ensure that all necessary information is available to all parties. The team is provided by each NGI and requires procedural knowledge on the process (rather than technical skills) for their work. New ROD team members are required to read the ROD Welcome page and be familiar with ROD wiki page.

NGI Security officer

The member of EGI-CSIRT IRTF (Incidendent Response Task Force) currently on shift. Further information can be found at the CSIRT:IRTF page. The role of the IRTF team is to handle day to day operational security issues and coordinate Computer-Security-Incident-Response across the EGI infrastructure. NGIs and Sites MUST respond in a timely manner to its requests and alerts.

NGI operations manager

NGI operations manager is the contact point for all operational matters and represents the NGI within the Operations Management Board.

S/he is mainly responsible for:

All NGI operations management responsibilities are listed in RP OLA document.

Project level

Chief Operations Officer

Chief Operations Officer leads EGI Operations, and is responsible for coordinating the operations of the infrastructure across the project.

EGI CSIRT

EGI CSIRT is an official security team coordinator and contact point at project level.

Operations Support

Operations Support team is provided on a global layer and is responsible for the supporting EGI Operations. Examples of its activities are service level management, service level reporting, service management in general and central technical.

VO

A Virtual Organisation (VO) is a group of users and, optionally, resources, often not bound to a single institution or national borders, who, by reason of their common membership and in sharing a common goal, are given authority to use a set of resources. Each VO member signs the VO AUP (during registration) which is the policy document describing the goals of the VO thereby defining the expected and acceptable use of the Grid by the users of the VO. User documentation can be found here.

VO manager

An individual responsible for the membership registry of the VO including its accuracy and integrity.

Joining operations

In order to join any of the organisational groups in your NGI, you will need to go through the following steps in order:

Obtain a Grid certificate.

If you do not already have a GRID certificate this page provides a map of all certification authorities according to country (or NGI). Select your country on the map to find out who is your local CA. Follow the procedure for your local CA to request a certificate. When you have received your certificate, install it into your web browser.

If case of setting up new Resource Center please request for Host certificate.

CERN provides a webpage for testing your certificate here. Please use this resource and contact your CA if your certificate does not work.

Join Dteam VO

It is recommended to join the dteam VO at the dteam Registration page. You should request group membership for /dteam and /dteam/YOUR_NGI. The dteam group manager will then be notified by the vomrs software.

Request GOCDB access

All new members need to notify their NGI operations manager about their role request, as GOCDB currently does not send any notification about pending requests.

Register into GGUS

To register into GGUS please follow the Central GGUS registration link. GGUS can be accessed with only your certificate. Do not forget to apply for the support role as well. (The GGUS support staff will approve you quickly as they get the notification automatically.)

Some NGIs also have a local helpdesk or a regional GGUS. Ask your NGI operations manager if how to register to them.

Subscribe to mailing lists.

NGIs and Sites have local mailing lists for ROD team members and Site Administrators respectively. Please ensure that you subscribe to them. Depending on your role ask your NGI operations manager or Site operations manager to have you included on the necessary mailing lists if there is no automatic subscription process.

NGI operations manager should contact operations@egi.eu and state that wish to be subscribed to noc-managers mailing list noc-managers@mailman.egi.eu.


Documentation

Documentation relevant to EGI operations can also found at EGI Documentation wiki page

Tools

A list of tools relevant to EGI operations can also found at EGI Tools wiki page


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