Difference between revisions of "Documentation"

From EGIWiki
Jump to: navigation, search
(Documents)
Line 19: Line 19:
 
{|
 
{|
 
|- style="background-color: lightgray;"
 
|- style="background-color: lightgray;"
| '''[[Operations Manuals|Manuals, Troubleshooting Guides, How-TOs, FAQs]]'''  
+
| '''[[Operations Manuals|Manuals]]'''  
 
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
 
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
 
+
*Manuals
 +
*Troubleshooting Guides
 +
*How-TOs
 +
*FAQs
 
|- style="background-color: darkgray;"
 
|- style="background-color: darkgray;"
 
| '''[[Operations Procedures|Procedures]]'''  
 
| '''[[Operations Procedures|Procedures]]'''  

Revision as of 13:57, 23 November 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators
Welcome to EGI Operational Documentation,


Documents

Manuals The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
  • Manuals
  • Troubleshooting Guides
  • How-TOs
  • FAQs
Procedures EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
Training Guides A collection of HowTos and Training Guides relevant to Operations.
OLAs Resource Centre (RC) Operational Level Agreement (release notes)

Resource infrastructure Provider (RP) Operational Level Agreement (release notes)

Other
Security Advisories

Resources