SLM RC OLA Service Levels
Revision as of 13:24, 11 March 2013 by Krakow (talk | contribs) (moved SLM/RC Service Levels to SLM RC Service Levels)
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This page defines the current service levels provided by EGI Resource Centres.
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement and its Release Notes for details). Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
minimum Availability | 70%, profile ROC_CRITICAL |
minimum Reliabilty | 75%, profile ROC_CRITICAL |
Condition for suspension | Resource Centres which have an Availability of less than 70% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in April 2011, to increase the original 50% threshold to 70%. |
Condition for justification | Resource Centres not providing minimum monthly performance (70% availability, 75% reliability) MUST provide justification through a GGUS ticket. |
IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.