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Revision as of 12:57, 30 October 2018 by Bgrenier (talk | contribs) (Fix support email.)
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Main operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security

User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at

Training Materials and Webinars

Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

EGI Helpdesk


Need extra support?

e-mail: send an e-mail to support at

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk