Difference between revisions of "Support"

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Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.  
 
Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.  
  
*National support teams: [http://www.egi.eu/services/support_contacts/index.html NGI User Support Teams]
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*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/  
 
*EGI central support team: support@egi.eu
 
*EGI central support team: support@egi.eu
  
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'''Need extra support?'''<br>  
 
'''Need extra support?'''<br>  
  
'''e-mail:''' send an e-mail to support at mailman.egi.eu  
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'''e-mail:''' send an e-mail to support at egi.eu  
  
 
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  
 
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  

Latest revision as of 13:57, 30 October 2018

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars



Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

EGI Helpdesk

Broadcasts


Need extra support?

e-mail: send an e-mail to support at egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk