Difference between revisions of "Support"

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{| width="100%" style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);"
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{| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%"
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<!-- |-
 
! style="padding:2px;background-color: lightgray;" |  
 
! style="padding:2px;background-color: lightgray;" |  
<big>'''EGI Helpdesk''' </big>  
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<big>'''About EGI''' </big>  
  
 
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| style="color:#000;" |  
 
| style="color:#000;" |  
*Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS])
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* [https://documents.egi.eu/document/2184 Infrastructure and Community]
<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->
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* [https://documents.egi.eu/document/2122 EGI Cloud Federation]
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* [https://documents.egi.eu/document/2450 EGI User Communities]
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* [https://documents.egi.eu/document/2484 Strategy and Policy]
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* [https://documents.egi.eu/document/2185 Technical Platforms and Operations]
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-->
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<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->  
  
 
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Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.
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Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.  
  
*National support teams: [http://www.egi.eu/services/support_contacts/index.html NGI User Support Teams] 
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*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/  
*EGI central support team: support@egi.eu  
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*EGI central support team: support@egi.eu
  
 
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*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list  
 
*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list  
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum]
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*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum]  
* '''StratusLab''' Support: e-mail to support at stratuslab.eu
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*'''StratusLab''' Support: e-mail to support at stratuslab.eu
  
 
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| style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> -->
*Check our [[Training Guides|training materials and webinars]]<br>
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*Check the EGI [https://wiki.egi.eu/wiki/Training training programme]
  
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! style="padding:2px;background-color: lightgray;" |
 
<big>'''Broadcasts'''<br> </big>
 
  
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*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br>
 
  
 
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| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" |  
{| width="100%" style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);"
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{| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%"
 
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*'''User '''[[User Documentation|Documentation]]  
 
*'''User '''[[User Documentation|Documentation]]  
*'''Administrator''' [[Administrator_Documentation|Documentation]]
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*'''Administrator''' [[Administrator Documentation|Documentation]]  
 
*'''Operations''' [[Documentation]] for information about:  
 
*'''Operations''' [[Documentation]] for information about:  
 
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]]  
 
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]]  
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*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br>
 
*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br>
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|-
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! style="padding:2px;background-color: lightgray;" |
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<big>'''EGI Helpdesk''' </big>
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|-
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| style="color:#000;" |
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*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
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|-
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! style="padding:2px;background-color: lightgray;" |
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<big>'''Broadcasts'''<br> </big>
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*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br>
  
 
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'''Need extra support?'''<br>  
 
'''Need extra support?'''<br>  
  
'''e-mail:''' send an e-mail to operations at mailman.egi.eu  
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'''e-mail:''' send an e-mail to support at egi.eu  
  
 
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  
 
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  

Latest revision as of 13:57, 30 October 2018

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars



Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

EGI Helpdesk

Broadcasts


Need extra support?

e-mail: send an e-mail to support at egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk