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- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''2 KB (245 words) - 11:10, 17 October 2018
- Grid Infrastructure, processing tickets coming from the local support helpdesk as well as983 bytes (144 words) - 11:23, 21 January 2013
- </li><li> Integration of the global GGUS helpdesk2 KB (238 words) - 11:44, 6 January 2015
- | ARC support is provided by the ARC product team through the EGI Helpdesk with base level of service support. 1 KB (199 words) - 23:31, 24 December 2014
- | HelpdeskInfrastructure_Assessment = use GGUS helpdesk2 KB (196 words) - 13:27, 21 February 2013
- ** Accounting, helpdesk integration with PRACE = SA1.6 Helpdesk =3 KB (374 words) - 19:54, 24 December 2014
- |Unit= Helpdesk (GGUS)1 KB (180 words) - 14:17, 29 November 2019
- ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through the message passing. It is a critical com ==== Helpdesk ====9 KB (1,304 words) - 16:20, 6 January 2015
- =SA1.6 Helpdesk=1 KB (168 words) - 18:36, 6 January 2015
- == Helpdesk (GGUS) <br> == ...rough a distributed helpdesk with central coordination (GGUS). The central helpdesk provides a single interface for support. The central system is interfaced t10 KB (1,384 words) - 09:54, 24 June 2021
- |Helpdesk=Operations1 KB (169 words) - 15:46, 29 November 2019
- = Task 6: Helpdesk Infrastructure = * (NGI) Regional helpdesk7 KB (986 words) - 23:26, 24 December 2014
- ...nce. Please use the new page https://ims.egi.eu/display/EGIPP/ISRM5+Verify+Helpdesk+SUs+are+working+and+perform+a+periodic+review+of+them |Doc_title = Verify helpdesk Support Units are working and perform a periodic review of them3 KB (488 words) - 15:19, 7 June 2021
- | US_HS_Consultancy_Assessment = A RT-based helpdesk is available for users to consult. Furthermore, a user can directly interac | OS_IS_Helpdesk_Assessment = The RT-based helpdesk is available for the users to report the problems. But, the users mostly p6 KB (956 words) - 18:56, 19 December 2012
- * Started preparation for the helpdesk support handover =SA1.6 Helpdesk=3 KB (381 words) - 18:38, 6 January 2015
- | OS_IS_Helpdesk_Assessment = NGI_France operates through a local helpdesk (Xhelp) interfaced with GGUS. ...ove = Better coupling of local and central helpdesk is needed. Also, local helpdesk is specific to one site and this is not a sustainable solution in the long-5 KB (770 words) - 18:52, 19 December 2012
- ...the EGI-RT system the first EMI-1 release was announced via the Technology Helpdesk. The Technology Helpdesk will need some further finetuning of the workflows and some addional option4 KB (673 words) - 19:08, 6 January 2015
- = SA1.6 Helpdesk =1 KB (183 words) - 19:55, 24 December 2014
- =SA1.6 Helpdesk=1 KB (166 words) - 18:36, 6 January 2015
- #Helpdesk and ticket procedures (e.g. Escalation processes) #Integration of helpdesk and accounting to support communities that in the future will jointly use X9 KB (1,334 words) - 14:38, 2 June 2014
- ...h are permitted to be connected to the apache server of NGI_GRNET regional helpdesk.4 KB (554 words) - 15:42, 7 January 2015
- ...l infrastructure oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as Support through the EGI helpdesk to the users of the service (EGI.eu, VO Managers, EGI CSIRT, Resource Centr4 KB (557 words) - 15:21, 6 June 2016
- | HelpdeskInfrastructure_HowToImprove = Need for national helpdesk will be reassessed.3 KB (220 words) - 17:49, 20 February 2013
- ...tation= It is partially available as a technical documentation for PL-Grid Helpdesk containing e.g. statuses and allowed transitions between them. Note this is1 KB (217 words) - 10:48, 1 April 2011
- ...appear read-only in GGUS. Modification is only possible in the technology helpdesk, access to which is restricted to DMSU and TP support staff. The next quarter will see the extension of the technology helpdesk to also cover the release workflow. The TPs will then annouce releases by s4 KB (558 words) - 19:08, 6 January 2015
- The reference tools are: the operations portal, the EGI Helpdesk, the Grid configuration repository (GOCDB), the accounting repository and p ===TJRA1.2.2 EGI Helpdesk===9 KB (1,275 words) - 20:58, 24 December 2014
- ...l infrastructure oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as Support through the EGI helpdesk to the users of the service (EGI.eu, VO Managers, EGI CSIRT, Resource Centr4 KB (591 words) - 17:36, 20 October 2016
- ; Helpdesk : ([[GGUS|global]]) http://www.ggus.eu/2 KB (232 words) - 18:20, 19 December 2012
- Finalise the set up a xGUS based helpdesk for the french national VO vo.france-grilles.fr which is a catch-all VO for Finalise the set up a xGUS based helpdesk for the NGI Slovenia (NGI_SI)3 KB (494 words) - 19:08, 6 January 2015
- * Provide consultancy and helpdesk service for VOs and VRCs2 KB (246 words) - 11:13, 9 December 2014
- ...provide support for problems not solvable by the first level support (the Helpdesk). Problem assigned to the DMSU are analysed by the software experts and set1 KB (244 words) - 08:33, 9 May 2013
- ...s are short an quality of respones are high. The integration with the GGUS helpdesk system is currently handled manually. | OS_IS_Helpdesk_HowToImprove = Integration with the GGUS helpdesk system needs improvement.6 KB (879 words) - 18:56, 19 December 2012
- | OS_IS_Helpdesk_Assessment = National helpdesk has been deployed. | OS_IS_Helpdesk_HowToImprove = The helpdesk needs to be more integrated.5 KB (692 words) - 18:36, 19 December 2012
- ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through the message passing. It is a critical com === Helpdesk ===9 KB (1,292 words) - 16:17, 6 January 2015
- == Feedback from Helpdesk ==6 KB (911 words) - 15:20, 19 June 2017
- == Feedback from Helpdesk ==7 KB (1,044 words) - 15:27, 25 October 2017
- =SA1.6 Helpdesk=2 KB (215 words) - 18:36, 6 January 2015
- =SA1.6 Helpdesk=1 KB (194 words) - 18:31, 6 January 2015
- ...tions manager: accounting integration waiting for feedback from APEL team. Helpdesk integration on hold. =SA1.6 Helpdesk=5 KB (796 words) - 18:17, 6 January 2015
- | TSA1.6 Helpdesk2 KB (278 words) - 16:20, 6 January 2015
- ...the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as Support through the EGI helpdesk to EGI.eu, VO Managers, EGI CSIRT, Resource Centre, NGI operators for the u5 KB (668 words) - 15:47, 6 June 2016
- | OS_IS_Helpdesk_HowToImprove = Deploy national helpdesk after enlargement of deployed sites.3 KB (392 words) - 18:54, 19 December 2012
- =SA1.6 Helpdesk=2 KB (232 words) - 18:15, 6 January 2015
- ...nstances in use, GGUS can interface with RT as an alternative for the reg. helpdesk.1 KB (190 words) - 13:56, 19 June 2015
- =SA1.6 Helpdesk=2 KB (238 words) - 18:30, 6 January 2015
- The provisioning of expertise and technical human support via the EGI Helpdesk and the additional support channels offered by the EGI long tail of science2 KB (268 words) - 15:20, 6 June 2016
- =SA1.6 Helpdesk=2 KB (227 words) - 18:23, 6 January 2015
- =SA1.6 Helpdesk=2 KB (238 words) - 18:32, 6 January 2015
- ...the lower score). Staff had to use legacy systems (e.g. savannah), general helpdesk or direct email contact. With the clear definition of RT queue for requirem | OS_IS_Helpdesk_Assessment = Croatian NGI has no national helpdesk interfaces with GGUS and we do not plan to deploy one. We currently use sup5 KB (784 words) - 18:37, 19 December 2012
- Support through the EGI helpdesk to users and service providers using the AAI services.2 KB (260 words) - 15:21, 21 October 2016