Difference between revisions of "SLM RC OLA Service Levels"
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This page defines the current service levels provided by EGI Resource Centres. | This page defines the current service levels provided by EGI Resource Centres. | ||
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement] for details). Availability/Reliability statistics (OPS VO) are issued on a monthly basis. | It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement] and its [[Resource_Centre_OLA:_Release_Notes|Release Notes]] for details). Availability/Reliability statistics (OPS VO) are issued on a monthly basis. | ||
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Revision as of 01:07, 28 February 2012
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page defines the current service levels provided by EGI Resource Centres.
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement and its Release Notes for details). Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
minimum Availability | 70%, profile ROC_CRITICAL |
minimum Reliabilty | 75%, profile ROC_CRITICAL |
Condition for suspension | Resource Centres which have an Availability of less than 70% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in April 2011, to increase the original 50% threshold to 70%. |
Condition for justification | Resource Centres not providing minimum monthly performance (70% availability, 75% reliability) MUST provide justification through a GGUS ticket. |
IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.