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Difference between revisions of "Operations"

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'''EGI Operations'''
{{Template:Op menubar}}


== Contact information ==
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You are welcome to get in contact with EGI Operations via e-mail!
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| style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Welcome to EGI Operations</div>
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'''Contact address''': operations at egi.eu
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'''Contact information'''  


== Overview of EGI-InSPIRE SA1 ==
'''e-mail:''' send an e-mail to operations at mailman.egi.eu  
[https://wiki.egi.eu/wiki/Sa1_tasks Tasks, activities and coordinators] | [[SA1_Deliverables|Deliverables]] and [[SA1_Milestones|Milestones]] | [[EGI-InSPIRE SA1 Quality Metrics]]


== General information ==
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  
=== Infrastructure and Resource Providers===
* Full list '''[http://www.egi.eu/production-infrastructure/NGIs/ resource providers]''' who are contributing resources to the EGI infrastructure.
* '''[[Join]]''' the infrastructure. Step-by-step instructions for a Grid site to become part of the EGI infrastructure.


=== Operations boards and agendas===
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* '''Operations:''' [[OMB | Operations Management Board (OMB)]] | [https://www.egi.eu/indico/categoryDisplay.py?categId=32 Monday operations meetings] | [[SA1 Task leaders]]


* '''Operational Tools''': [[OTAG|Operational Tool Advisory Group (OTAG)]] | [https://www.egi.eu/indico/categoryDisplay.py?categId=33 Operations Automation Team (OAT)] | [[WP7:_Operational_Tools|EGI-InSPIRE JRA1]]
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<big>'''Infrastructure'''</big>


* '''Security''': [https://www.egi.eu/indico/categoryDisplay.py?categId=23 EGI CSIRT]
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*List of EGI [http://www.egi.eu/infrastructure/resource-providers/index.html Resource infrastructure Providers]
*[http://www.egi.eu/infrastructure/operations/egi_in_numbers/ Installed capacity and figures] - a summary of the EGI infrastructure current resources pool capacity and their utilisation in the last year
*[[Core EGI Activities|EGI.eu operations services]]
*[http://www.egi.eu/how-to/join_resource_provider.html Join the infrastructure] - How to become a Resource Provider
*[[Operations centres|Mapping countries to Operations Centres]]


* '''EGI-InSPIRE SA1''': [https://www.egi.eu/indico/categoryDisplay.py?categId=11 EGI-InSPIRE SA1 meetings]
*[[Resource Allocation|Resource Allocation]]
*[[Federation of NGI services|Federation of NGI services]]
</div>
|}


=== Task forces ===
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* '''Operational Level Agreement''' (OLA) Task Force - October 2010. Purpose of the OLA task force is to propose a plan for an extension and further development of the current OLA framework of EGI. The plan, expected for end of November 2010, will be used as input for discussion at the OMB.
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<big>'''Boards and Groups''' </big>


:[https://www.egi.eu/indico/categoryDisplay.py?categId=29 Meetings] | Milestone [https://documents.egi.eu/document/65 MS404] (Operational Level Agreements (OLAs) within the EGI production infrastructure)
|-
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List of EGI&nbsp;Operations boards and teams:  


== [[Interoperability of EGI operations]]==
*[[OMB|Operations Management Board (OMB)]]
* [[NGIs and other Grids]]
*[[OTAG|Operational Tool Advisory Group (OTAG)]]
* [[UNICORE 6 Nagios sensors implementation]]
*[[EGI CSIRT:Main Page|EGI CSIRT]]
* [https://twiki.cern.ch/twiki/bin/view/EGEE/Interoperation EGEE-III WLCG Interoperations]
*[[EGI_DMSU|EGI&nbsp;DMSU]] - Deployed Middleware Support Unit
*[[Grid operations oversight|EGI Infrastructure Operations Oversight]] - Operations, Operations Support and ROD
*[[RC FORUM|Resource Centre Forum]]  
*Operations [[Task forces]]
</div>
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== Operational security ==
|}
[[Security:Main Page]] | [[EGI CSIRT:Main Page|EGI Computer Security and Incident Response Team]] | [https://wiki.egi.eu/wiki/SVG EGI Software Vulnerability Group]


== Middleware rollout to production infrastructure ==
<br>
This section describes the process and procedures to deploy new versions of Grid middleware components into the EGI production infrastructure.


=== Distribution process ===
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* [[Middleware:Release_Process]]
|-
* [https://documents.egi.eu/document/53 Deploying Software into the EGI production infrastructure, Milestone MS402]
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* [https://wiki.egi.eu/wiki/EGI_IGTF_Release_Process EGI IGTF Release Process]
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<br>


=== Supported middleware ===
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* [https://twiki.cern.ch/twiki/bin/view/LCG/WLCGBaselineVersions WLCG baseline clients and services]
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* [https://twiki.cern.ch/twiki/bin/view/EGEE/SupportedClientVersions Supported versions of gLite Clients] (to be updated)
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* [https://twiki.cern.ch/twiki/bin/view/EGEE/SupportedServiceVersions Supported versions of gLite Services] (to be updated)
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* [https://edms.cern.ch/document/985325/1 Procedure for retiring middleware services] (to be updated)
|-
* [https://edms.cern.ch/document/1057955/1 Processes for Maintaining and Enforcing a List of Supported gLite Middleware Service]
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<big>'''Meetings''' </big>


== Tools ==
|-
* '''Operational tools:''' [https://operations-portal.egi.eu/ operations dashboard] | [http://cic.gridops.org/index.php?section=home Operations portal] | [https://goc.egi.eu/ GOCDB] (Grid configuration repository) | [http://gstat.egi.eu/gstat/geo/openlayers Gstat 2.0] | [https://grid-monitoring.egi.eu/myegee/ MyEGI portal]
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'''Operations EGI Meetings '''[[Operations EGI Meetings|'''calendar''']]  


* '''Network monitoring:''' [[Network]] monitoring tools ([https://net.egi.eu/ temporary link])
*Operations Management Board ([https://www.egi.eu/indico/categoryDisplay.py?categId=19 agendas],[[OMB|actions]])
*User Community Board ([https://indico.egi.eu/indico/categoryDisplay.py?categId=21 agendas],[[UCB|actions]])
*Operations Meetings ([[Operations Meeting|agendas and actions]])
*UMD Release Team ([[URT meetings agendas|agendas and actions]])


* '''Accounting:''' [http://accounting.egi.eu/ Accounting portal] | [http://accounting.egi.eu/acctenfor/nodata.php Accounting enforcement]
<big>Other </big>


* '''Availability:''' GridView [http://gridview.cern.ch/GRIDVIEW/same_index.php availability graphs] | Monthly availability: [https://wiki.egi.eu/wiki/Availability_and_reliability_monthly_statistics#Statistics historical reports] | [http://gvdev.cern.ch/GVPC/Excel/ Availability Excel Reports]
*[https://www.egi.eu/indico/categoryDisplay.py?categId=11 All Operations meetings]&nbsp;


* '''Support:''' EGI [https://gus.fzk.de/pages/home.php Helpdesk]
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* '''Metrics:''' [http://metrics.egi.eu/ Metrics portal]
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== Tool documentation ==
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* [https://wiki.egi.eu/wiki/Operational_Tools_Documentation_links Documentation] on operational tools
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* [https://twiki.cern.ch/twiki/bin/view/EGEE/ExternalROCNagios Status of ROC/NGI Nagios services]
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* [https://twiki.cern.ch/twiki/bin/view/EGEE/OAT_EGEE_III EGEE-III OAT wiki]
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<big>'''Other Resources'''</big>


== Daily Operations, Support and Documentation ==
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* [[Accounting]]
* Monitoring infrastructure
** [https://twiki.cern.ch/twiki/bin/view/LCG/SAMProbesMetrics SAM probes and metrics]
** Monitoring [https://twiki.cern.ch/twiki/bin/view/EGEE/MonitoringUncertifiedSites uncertified sites] with Nagios
** [https://twiki.cern.ch/twiki/bin/view/LCG/ATP Aggregated Topology Provider] (ATP)
* [[EGI Helpdesk]]
** [https://gus.fzk.de/stat/ttt.php GGUS ticket timeline tool]
** [https://gus.fzk.de/stat/stat.php GGUS report generator]
** [https://gus.fzk.de/pages/metrics/download_escalation_reports.php GGUS escalation reports]
** [https://gus.fzk.de/pages/docu.php GGUS documentation] (including information on ''team'' and ''alarm'' tickets)
** [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG EGEE-III User Support Advisory Group]
* [[Grid operations oversight]]
* [http://cic.in2p3.fr/index.php?section=home&page=newsarchives Operations news archive]
* [[Availability_and_reliability_monthly_statistics|Availability/reliability monthly statistics and suspended sites]]


== Procedures and best practices ==
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* [[Operations:OD|Operational procedures and best practices]]
|-
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[https://www.youtube.com/channel/UCEhFH5H6dKAs5ITT-Bh3jlA '''Youtube channel''']  


== Documentation ==
'''Surveys'''


=== ARC ===
See all open [[EGI Operations Surveys|operations surveys]]


=== gLite ===
'''EGI Operations'''
* gLite [http://glite.web.cern.ch/glite/packages/latestRelease.asp latest release]
* gLite [http://glite.web.cern.ch/glite/packages/R3.2/ 3.2]
* gLite [http://glite.web.cern.ch/glite/packages/R3.1/ 3.1]
* gLite [http://glite.web.cern.ch/glite/documentation/default.asp Documentation]
* EGEE -III [http://grid.ie/mpi/wiki/WorkingGroup MPI WG Recommendations] and Improvements for the current MPI Implementation and Ideas for Extension, final version 1.0


=== UNICORE ===
*[http://www.egi.eu/results/presentations#operations EGI Operations official Presentations]
*[[EGI Operations in the press]]


* Download server & central services:
*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]
** [https://sourceforge.net/projects/unicore/files/1%20UNICORE%206%20Servers%20and%20Services/1.1%20Core%20Server/ Core Server]
** [https://sourceforge.net/projects/unicore/files/1%20UNICORE%206%20Servers%20and%20Services/1.2%20Workflow%20System/ Workflow System]
** [https://sourceforge.net/projects/unicore/files/1%20UNICORE%206%20Servers%20and%20Services/1.3%20Common%20Information%20Service/ Common Information Service]


* Download clients:
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** [https://sourceforge.net/projects/unicore/files/2%20UNICORE%206%20Clients,%20Applications,%20and%20APIs/2.1%20UNICORE%20Rich%20Client%20(URC)/ Rich Client]
'''EGI-InSPIRE '''
** [https://sourceforge.net/projects/unicore/files/2%20UNICORE%206%20Clients,%20Applications,%20and%20APIs/2.3%20Commandline%20Client%20(UCC)/ Command Line Client]
** [https://sourceforge.net/projects/unicore/files/2%20UNICORE%206%20Clients,%20Applications,%20and%20APIs/2.4%20HiLA%20Programming%20API/ HiLA API]
* [http://unicore.eu/documentation/ Documentation]


=== Tools ===
*[https://documents.egi.eu/document/506 EGI-InSPIRE project presentation]  
* [https://gus.fzk.de/pages/docu.php GGUS documentation and tutorials] (including information on ''alarm'' and ''team'' tickets)
*[[EGI-InSPIRE-Tasks|EGI-Inspire Global and Local Tasks]]
* [https://wiki.egi.eu/wiki/Operational_Tools_Documentation_links Documentation] on EGI operational tools
* [https://tomtools.cern.ch/confluence/display/IS/DM_Troubleshooting Troubleshooting with GStat 2.0]


== Operational Level Agreements ==
<br> '''Other'''
* Operational Level Agreement [https://documents.egi.eu/document/31 between a NGI and a site]


== Resources ==
*[[Glossary|Glossary]]<br>
EGI-InSPIRE [https://documents.egi.eu/document/44 presentation template] | EGI-InSPIRE [https://documents.egi.eu/document/26 document template] | EGI-InSPIRE [https://documents.egi.eu/document/45 quarterly report template]


== References ==
*[https://www.egi.eu/indico/getFile.py/access?contribId=1&resId=0&materialId=0&confId=152 EGI Operations Requirement Gathering Process], OMB, 21 Dec 2010
* [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1 EGEE SA1 wiki pages]
 
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<br> ''The EGI wiki is mirrored at [http://egi-wiki-mirror.twgrid.org/index.php/Main_Page TWGRID].''
 
[[Category:Operations|*]]

Latest revision as of 15:31, 4 September 2019

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



Welcome to EGI Operations

Contact information

e-mail: send an e-mail to operations at mailman.egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk

Infrastructure


Boards and Groups

List of EGI Operations boards and teams:




Meetings

Operations EGI Meetings calendar

Other

Other Resources

Youtube channel

Surveys

See all open operations surveys

EGI Operations

EGI-InSPIRE


Other


The EGI wiki is mirrored at TWGRID.

Retrieved from "https://wiki.egi.eu/w/index.php?title=Operations&oldid=102372"