Difference between revisions of "EGI Core activities:2013-bidding Collaboration Tools IT support"
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* Service name: Collaboration tools and IT support | * Service name: Collaboration tools and IT support | ||
* Service category: Admin | * Service category: Admin |
Latest revision as of 15:38, 6 June 2016
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
EGI Core services menu: | Services PHASE I • | Services PHASE II • | Services PHASE III • | Bids • | Payments • | Travel procedure • | Performance |
Go back to the EGI Core Activities Bidding page.
Go back to the Core EGI activity list.
- Service name: Collaboration tools and IT support
- Service category: Admin
- Service type: Operation and maintenance
Technical description
The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:
- EGI.eu Web site hosting and CMS maintenance
- EGI main events dedicated webspace
- EGI SSO
- Including shibboleth access for third party services using SSO as ID provider
- Wiki
- Mailman
- Forum
- DocumentDB
- Indico
- RT
- Instant messaging (Jabber)
- RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected
- Main DNS for egi.eu domain
Operations
- Host and run the services
- Create new SSO groups, mailing lists and Wiki namespaces
- Provide usage statistics upon request
- Create dedicated web spaces for the main EGI events
- Deploy regularly relevant software patches and new releases in order to keep the services up to date
- Adapt RT Scrips, dashboards upon request
Maintenance
- Extend SSO to be ID provider for new services, upon request
- Creation of new queues in RT and new metadata
Service level targets
Availability
EGI collaboration services must have 90% availability over the month
If provided the DNS service must have Availability > 99% on a monthly basis.
Support
The activity must provide support (through the IT support mail address) during regular working hours.