EGI Core activities:2013-bidding Collaboration Tools IT support

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  • Service name: Collaboration tools and IT support
  • Service category: Admin
  • Service type: Operation and maintenance

Technical description

The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:

  • Web site hosting and CMS maintenance
  • EGI main events dedicated webspace
    • Including shibboleth access for third party services using SSO as ID provider
  • Wiki
  • Mailman
  • Forum
  • DocumentDB
  • Indico
  • RT
  • Instant messaging (Jabber)
    • RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected
  • Main DNS for domain


  • Host and run the services
  • Create new SSO groups, mailing lists and Wiki namespaces
  • Provide usage statistics upon request
  • Create dedicated web spaces for the main EGI events
  • Deploy regularly relevant software patches and new releases in order to keep the services up to date
  • Adapt RT Scrips, dashboards upon request


  • Extend SSO to be ID provider for new services, upon request
  • Creation of new queues in RT and new metadata

Service level targets


EGI collaboration services must have 90% availability over the month

If provided the DNS service must have Availability > 99% on a monthly basis.


The activity must provide support (through the IT support mail address) during regular working hours.