|Manuals, Troubleshooting Guides, How-TOs
||The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
||EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
- Ticket management
- Operations Center Management
- Resource Centre Management
- Availability and monitoring
- Security Incident Handling
- Vulnerability Issue Handling
||Frequently Asked Questions are question/answer documents providing information on specific technical areas. The FAQ provides a high-level overview of the issue and collection of links for futher investigation.
||A collection of HowTos and Training Guides relevant to Operations.
||Resource Centre (RC) Operational Level Agreement (release notes)
Resource infrastructure Provider (RP) Operational Level Agreement (release notes)
||Information about DTEAM and OPS VOs, standards relevant to operations