Difference between revisions of "Support"
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| style="width:61%; color:#000;" | <!-- "WELCOME TO EGI Operations" --> | |||
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| style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Get support<br></div> | |||
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'''Need extra support?'''<br> | |||
'''e-mail:''' send an e-mail to operations at mailman.egi.eu | |||
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk] | |||
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=== '''EGI Helpdesk''' === | |||
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* [[ | | style="color:#000;" | | ||
*Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS]) | |||
*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units] | |||
[[EGI Operations Surveys|EGI Operations Surveys]] | |||
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=== '''Community Support'''<br> === | |||
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| ''' | | style="color:#000;" | | ||
| | *Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list | ||
*Ask questions <span lang="en" class="short_text" id="result_box"><span class="hps">through [https://forum.egi.eu/ EGI Discussion Forum] | |||
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=== '''Training Materials and Webinars'''<br> === | |||
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*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list | |||
*Ask questions <span lang="en" class="short_text" id="result_box"><span class="hps">through [https://forum.egi.eu/ EGI Discussion Forum] | |||
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=== '''Broadcasts'''<br> === | |||
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| style="color:#000;" | Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive] | |||
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=== '''Grid Operations Documentation'''<br> === | |||
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*'''Operations''' [[Documentation]] for information about: | |||
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, How-TOs]] | |||
**[[Operations FAQ|FAQs]] | |||
**[[Operations Procedures|Procedures and Policies]] | |||
**[[Other Operations Documentation|DTEAM and OPS VOs]] | |||
*'''Operational Tool''' [[Tools|Documentation]] for information about: | |||
**[[Accounting Portal|Accounting Portal]] | |||
**[[GGUS]] | |||
**[[GOCDB]] | |||
**[[Message brokers|Message brokers]] | |||
**[[Metric Portal|Metric Portal]] | |||
**[[Network|Network Monitoring]] | |||
**[[SAM]] | |||
**[[External tools|External tools]] (ACE, gridview, gstat) | |||
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=== '''Middleware Documentation'''<br> === | |||
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*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE) | |||
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== [[TrainingGuides|Training Material and Webinars]] == |
Revision as of 11:23, 8 November 2012
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
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Need extra support? e-mail: send an e-mail to operations at mailman.egi.eu Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk |
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