Difference between revisions of "Operations and Operations Support"
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Work Instructions
Pages listing NGIs
(36 intermediate revisions by 4 users not shown) | |||
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= Introduction = | = Introduction = | ||
''' | '''New version on https://wiki.egi.eu/wiki/EGI_Operations_Team''' | ||
This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities. | |||
'''NOTE''': on April 30th 2016 EGI Operations Support activity stopped, all its task passed to Operations | |||
= Contact = | |||
EGI.eu Operations: | |||
*GGUS Support Unit:Operations | |||
*operations @ egi.eu | |||
= Actions = | |||
= | |||
In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity. | In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity. | ||
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|- | |- | ||
! Action | ! Action | ||
! | ! Responsible<br> | ||
! | ! Procedure | ||
! Instructions and related pages<br> | |||
|- | |- | ||
| ''' | | '''ROD certification''' | ||
| OS<br> | |||
| | | | ||
*[https://wiki.egi.eu/wiki/PROC02 Operations Centre Creation] | |||
* | | | ||
*[[WI01 ROD certification ticket handling|WI01 - New ROD team certification work instructions]] | |||
<br> | |- | ||
| '''Creation of a new NGI''' | |||
| OS<br> | |||
| | |||
*[https://wiki.egi.eu/wiki/PROC02 Operations Centre Creation] | |||
| | |||
*[[WI02 Operations centre creation|WI02 - New Operations Centre creation work instruction]] | |||
* | |||
|- | |||
| '''Monthly operations broadcast''' | |||
| OS | |||
| | |||
| | |||
*[[WI04_Monthly_broadcast| WI04 - Monthly Operations broadcast]] | |||
|- | |||
| '''Operations Centre decommission''' | |||
| O<br> | |||
| | | | ||
*[ | *[https://wiki.egi.eu/wiki/PROC03 Operations Centre decommissioning] | ||
<br> | | <br> | ||
|- | |||
| '''Setting a Nagios test to an operations test''' | |||
| O<br> | |||
| | |||
*[https://wiki.egi.eu/wiki/PROC06 Setting a Nagios test status to OPERATIONS] | |||
| <br> | |||
|- | |- | ||
| '''Operational portal dashboard issues''' | | '''Operational portal dashboard issues''' | ||
| O<br> | |||
| | | | ||
*[https:// | *[https://wiki.egi.eu/wiki/PROC01 EGI Infrastructure Oversight Escalation] | ||
| | | | ||
*[[ | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
|- | |- | ||
| ''' | | '''Availability/reliability followup procedure''' | ||
| O<br> | |||
| | | | ||
*[https:// | *[https://wiki.egi.eu/wiki/PROC04 Quality verification of monthly availability and reliability statistics]<br> | ||
| | | | ||
*[[WI03 | *[https://wiki.egi.eu/wiki/PROC10 Recomputation of monitoring results and availability statistics] | ||
*[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]] | |||
*[[Underperforming sites and suspensions|Underperforming sites and suspensions]] | *[[Underperforming sites and suspensions|Underperforming sites and suspensions]] | ||
|- | |- | ||
| '''Unknown followup procedure''' | | '''Unknown followup procedure''' | ||
| O<br> | |||
| | | | ||
*[ | *[https://wiki.egi.eu/wiki/PROC04 Quality verification of monthly availability and reliability statistics] | ||
| | | | ||
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[Unknown issue|UNKNOWN issue]] | |||
*[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]] | |||
|- | |- | ||
| '''Top-level BDII followup procedure''' | | '''Top-level BDII followup procedure''' | ||
| O<br> | |||
| | | | ||
*[ | *[https://wiki.egi.eu/wiki/PROC04 Quality verification of monthly availability and reliability statistics] | ||
| | | | ||
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]] | |||
|- | |- | ||
| '''ROD performance index followup procedure''' | | '''ROD performance index followup procedure''' | ||
| O<br> | |||
| <br> | |||
| | | | ||
*[[ | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[WI03 RC and RP OLA violation report followup|WI03 RC and RP OLA violation report followup]] | |||
*[[ROD performance index|ROD performance index]] | *[[ROD performance index|ROD performance index]] | ||
|} | |} | ||
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*[[WI01 ROD certification ticket handling|WI01 - New ROD team certification work instructions]] | *[[WI01 ROD certification ticket handling|WI01 - New ROD team certification work instructions]] | ||
*[[WI02 Operations centre creation|WI02 - New Opertions Centre creation work instruction]] | *[[WI02 Operations centre creation|WI02 - New Opertions Centre creation work instruction]] | ||
*[[WI03 | *[[WI03 RC and RP OLA violation report followup|WI03 - RC and RP OLA violation report followup]] | ||
*[[WI04 | *[[WI04 Monthly broadcast|WI04 - Monthly Operations broadcast]] | ||
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[ | *[[WI06_Core_services_process| Core services process]] | ||
* | |||
* | == Pages listing NGIs<br> == | ||
For EGI Operations: to be updated while OC creation or decommission | |||
*[https://wiki.egi.eu/wiki/GOCDB_grouping_action https://wiki.egi.eu/wiki/GOCDB_grouping_action ]<br> | |||
*[https://wiki.egi.eu/wiki/Operations_centres https://wiki.egi.eu/wiki/Operations_centres] <br> | |||
*https://wiki.egi.eu/wiki/Top-BDII_list_for_NGI <br> | |||
*https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1205<br> | |||
*https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1206 | |||
*https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1184 | |||
*https://docs.google.com/a/egi.eu/spreadsheets/d/1Zsk3ykVllc5GzNG2Hhref7wzTvz_rSKcckV8nnWWZIs/edit#gid=163292516 | |||
*folder "08 - sites-history Q" | |||
<br> | |||
<br> | |||
<br> | |||
= Resources = | = Resources = | ||
*[[Operations Procedures|Operations Procedures]] | *[[Operations Procedures|Operations Procedures]] | ||
*[http://www.youtube.com/user/EGIGridOversight Youtube channel | *[http://www.youtube.com/user/EGIGridOversight Youtube channel] | ||
<!-- | <!-- | ||
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*[[Grid operations oversight/OperationsSupportMetrics summary|Operations Support Metrics - reports summary]]--> | *[[Grid operations oversight/OperationsSupportMetrics summary|Operations Support Metrics - reports summary]]--> | ||
<br> | <br> | ||
[[Category:Infrastructure_Oversight]] | |||
[[Category: |
Latest revision as of 17:17, 28 July 2016
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
EGI Infrastructure Operations Oversight menu: | Home • | EGI.eu Operations Team • | Regional Operators (ROD) |
Introduction
New version on https://wiki.egi.eu/wiki/EGI_Operations_Team
This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.
NOTE: on April 30th 2016 EGI Operations Support activity stopped, all its task passed to Operations
Contact
EGI.eu Operations:
- GGUS Support Unit:Operations
- operations @ egi.eu
Actions
In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.
Action | Responsible |
Procedure | Instructions and related pages |
---|---|---|---|
ROD certification | OS |
||
Creation of a new NGI | OS |
||
Monthly operations broadcast | OS | ||
Operations Centre decommission | O |
||
Setting a Nagios test to an operations test | O |
||
Operational portal dashboard issues | O |
||
Availability/reliability followup procedure | O |
||
Unknown followup procedure | O |
||
Top-level BDII followup procedure | O |
||
ROD performance index followup procedure | O |
Work Instructions
- WI01 - New ROD team certification work instructions
- WI02 - New Opertions Centre creation work instruction
- WI03 - RC and RP OLA violation report followup
- WI04 - Monthly Operations broadcast
- WI05 - Escalation procedure in case of unresponsive NGI
- Core services process
Pages listing NGIs
For EGI Operations: to be updated while OC creation or decommission
- https://wiki.egi.eu/wiki/GOCDB_grouping_action
- https://wiki.egi.eu/wiki/Operations_centres
- https://wiki.egi.eu/wiki/Top-BDII_list_for_NGI
- https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1205
- https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1206
- https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1184
- https://docs.google.com/a/egi.eu/spreadsheets/d/1Zsk3ykVllc5GzNG2Hhref7wzTvz_rSKcckV8nnWWZIs/edit#gid=163292516
- folder "08 - sites-history Q"
Resources