WI07 Security Vulnerability handling

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Work instruction to follow Security Vulnerability handling RT tickets

The purpose of this page is to provide instructions to the EGI Operations team members part of the operations-vulnerability-handling SSO group on how to handle Security Vulnerability identified by IRTF.

The main idea behind this handling is to make sure that sites are aware of the issue and working on it. Usually, sites that are showing good intention are not penalized even if the progress is not strictly within the procedure: SEC03.

Step Action
1 IRTF is responsible for:
  • looking at Pakiti and Security dashboard.
  • looking for false positives
  • creating new RT tickets in the Vulnerability Handling queue with a due date of 3 days.
2a If there is no acknowledgement or answer from the site:
Dear security contact for XX-XX-XXX,

This is a friendly reminder that we didn't receive any update about this ticket!

Thanks,
  • .5 working day before the due date, EGI Operations send a last reminder, potentially including operational contacts in addition to security contacts. In such case, in case of an answer, verify that the security contact is still valid
  • After the due date, suspend the site
2b If there is an acknowledgement, but no solution announced:
  • 1 working day before the due date, EGI Operations checks Pakiti:
    • If there is no change, ask for progress/for an update, insisting
    • If the vulnerability disappeared from Pakiti, ask for a confirmation that the vulnerability was fixed and that it's not simply the affected node not being reached by the Nagios probe (which usually reach different nodes every day)
3 After the due date, if there is still no answer/solution announced, EGI Operations suspend the site
4 If a solution is said to be deployed:
  • If it's a mitigation:
    • If different from any mentioned in the advisory escalate to IRTF
    • If it's the same, EGI Operations wait for up to a day and check the security dashboard
  • If it's a simple package/kernel update, EGI Operations check Pakiti:
    • If there is a report for the affected node(s) without any vulnerability, thanks and close the ticket
    • If the last report for the affected node(s) is still from before the update, ask to run the Pakiti client by following EGI_CSIRT:Pakiti_client.
      • If the vulnerability then disappear from Pakiti, with or without any other message, close the ticket