Support

From EGIWiki
Revision as of 12:44, 6 March 2014 by Tferrari (talk | contribs)
Jump to: navigation, search
Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



EGI Helpdesk

User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars

Broadcasts


Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

Need extra support?

e-mail: send an e-mail to operations at mailman.egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk