SLM RC OLA Service Levels
Jump to navigation
Jump to search
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page defines the current service levels provided by EGI Resource Centres.
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement).
Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
Service Level parameters |
Target |
Availability | Minimum 80%, profile ROC_CRITICAL |
Reliabilty | Minimum 85%, profile ROC_CRITICAL |
Unknown | Maximum 10% |
Quality of Support level | Medium |
Condition for suspension | Resource Centres which have an Availability of less than 80% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%). |
Condition for justification | Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket. |
IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.